Nuffield Health City Fitness & Wellbeing Gym

Fantastic experience: I was welcomed by Macy from the reception team, who was very polite and bubbly. She created my pass for me quickly and was really efficient. I asked if I could have a quick tour. She called her manager immediately to do a tour for me. I barely had time to go to the waiting area that he came there within 2 mins. Clinton the manager, was also super welcoming and friendly, explained bits about every area of the club while also answering my queries inbetween. I had a specific question about modest swimswear and what the club is ok with in the pool area as I'm jewish. He was very understanding of what my query was and explained that members with modest swimwear are welcome and this is not an issue. Both Macy and Clinton are an amazing example of what a welcoming premium club should look like, especially for religious gym goers which other premium gyms do not cater for or where staff are unable to answer or assist with the above queries. I really appreciate your assistance today :)

Positive experience: This is a generally great gym and deserves a higher average rating on google, largely due to lots of negative reviews when they closed the spa during high energy prices. But recently they have installed a whole new suite of equipment including treadmills with comically massive screens. The new ones are dreadful, they are insanely complicated use, the UX is awful with important data across the edge of the screen making it hard to look at a glance. Rubbish like card game suggestions in the middle. The screen appears something like 20 inches, similar to a single office screen, and is so in your face. The gym is a place to get away from screens, as one presumes the whole wellness movement is geared towards, so this feels like a very retrograde step. Especially a waste of plastic, electronics and resources. Also they have removed Routines and there is no replacement. Can this be changed? Routines were a great part of my workout and allowed easy use of the treadmill. None of the new very video-heavy modes are good. Some even need headphones and are not subbed. Really poor and a massive step back. Also routines used levels which meant easy control of the speed parameter. These more often need you to set up your own min and max speeds and this is easy to make a mistake which then can send the TM up to dangerous speeds. Have had a couple of moments. Feels as though this growth in screen size is another way to extract more money off gyms from the manufacturers so I hope that these were bought due to membership demand and user tested rather than just as part of a package. I note there are a couple of non-screen TMs. Other comments. Could they put small numbers above the towel pegs in the spa or figure out a better way as it is rare to leave the spa as people take other’s towels regularly. Also new machines for weights no longer have a place to put water bottle or phone which also seems like retrograde step.

Negative experience: Sauna and steam room too weak.

Fantastic experience: Very good gym and sauna facilities. Occasionally too busy during the week after work

Fantastic experience: One of the most incredible places I have ever been in my life

Positive experience: I've been a member of this gym for many years. It’s very clean and well-equipped, featuring numerous state-of-the-art Technogym machines. The spa area is lovely but somewhat disconnected from the rest of the gym. There used to be a very useful steam room in the changing area, but for some reason, it has been boarded up (cost-cutting?). The staff is friendly and professional. However, there is one major downside: the gym is extremely crowded at lunchtime and after work. On some days, it’s practically unusable. January was particularly bad—I only managed two workouts all month and couldn’t book a single Pilates class, as they were always fully booked. I believe they should offer heavily discounted memberships to encourage off-peak usage. I've now moved to the Barbican branch. It’s not as large, but it’s less crowded. The swimming pool is nicer, and they have both a steam room and a sauna in the changing area.

Fantastic experience: This is my favourite gym in London. It is very well kept and clean regardless of how busy and the staff are always very helpful and friendly. The spa area is superb and such a lovely treat after a workout. Equipment is best in line and there is plenty of it. The gym is spacious enough that you’ll be able to enjoy a good session even during busy times.

Fantastic experience: Staff are always friendly and machines work. Would recommend

Fantastic experience: Great spa!

Fantastic experience: Great gym! The lifting machines are new, and there is a huge spa zone with a jacuzzi, steam room, and saunas. The biggest issue I see is that the temperature in the jacuzzi is noticeably colder during wintertime. If this were solved, it would be 100/100

Fantastic experience: Fantastic equipment for all types of training, plus a clean and spacious spa with river views. The lifting area has recently been fully kitted out with best in class Hammer Strength equipment. I don’t know why they don’t promote this fact more as all serious lifters will go out their way for Hammer Strength machines - for example the hack squat machine blasts my quads like no other exercise.

Positive experience: Perfect gym got everything you could ask for. 2 saunas and a steam room. My friend had guest pass but didnt have to use it, seen as i was a member of paddington nuffield staff was very nice on that day. But this time very horrible 12/10/24

Fantastic experience: Un gars super sympa m'a offert son entrée invité.

Positive experience: Have dumbbells ever been sorted?

Fantastic experience: I used this gym for the first time today. By far the best Nuffield gym branch I have been to. The spa facilities were excellent, and the staff friendly. Very clean inside, excellent facilities and amazing location. Will definitely use again when in London!

Fantastic experience: Amazing gym and spa.

Fantastic experience: Great facilities in the financial district. I had a lovely welcome tour from Slavyana and have received outstanding support from the management team, especially Christopher Williams.

Positive experience: Great gym, good location but some incredibly rude/aggressive members during the week. There is often a shortage of loo roll in male changing rooms.

Fantastic experience: Great gym - I love BodyCombat with Salima! My one suggestion would be to make the aircon a bit stronger in the main studio.

Negative experience: Absolutely LOVE the staff here. They do the best they can with what they have. The facilities could be incredible but they get really disgusting on the weekends. Particularly because the gym is understaffed and all of the class pass drop ins come through to the spa. I am writing this review in the hopes that perhaps they will up the staff count on the weekends to handle the overwhelming attendance. Maybe shut it twice a day on the weekends for 15 mins? So that the sauna doesn't smell like fish. Or maybe raise the price of drop ins so that there's less traffic with the same revenue? This was my favorite gym only a year ago and now I never go. Ive left comments with no avail. Here's another attempt!

Negative experience: Too busy, jacuzzi used as a social or a bar not a relaxing place with many people shouting,( sometimes bringing phones) and sitting there for long periods of time meaning others cannot use it. Sauna is always overflowing with people. Spa is closed 35 minutes before closing time - a bit extreme if you ask me. Used to be better and more relaxing. Very dirty machines, changing rooms are messy with cleaning staff just taking around- raised several times but no resolution - obviously none of the staff think it's up to them to keep the gym clean. Good location, otherwise good facilities with all machines in place and working and beautiful building in itself, shame about cleaning and just how the place is run plus too many ( and sometimes poorly behaving) members due to a low pricing point for corporate members.

Fantastic experience: Along with Barbican the beat example of a Nuffield gym in London.

Positive experience: Lovely venue and space. Unfortunately before and after work it is too busy to use enjoyably.

Negative experience: Good gym but too tend to become overcrowded... recommendations from customers are not taken into consideration

Negative experience: New member of City Nuffield. The male changing area - filthy/dirty in places; the stale musty smell is very off-putting! Fix it Nuffield ASAP!! The showers: smell of urine/sewage was so strong, if I had a full stomach there would be vomit added to that disgusting aroma! Sauna/steam areas were fine. Swimming pools had not been cleaned in a while! You have a lot of cleaning team members. I am sure they could be trained differently, maybe different cleaning products that leave a more pleasant smell? I have no issues with your cleaning members doing their hair or face in the male changing rooms, but not whilst the place could use a good clean! At one point there must have been 5 or 6 females at the reception desk and no customers. Perhaps you could better use these personnel and put them on cleaning duties? Nuffield, be warned, you have not got long before you sink into oblivion. You have many people with labels on; change the labels, rid the wastage, you can have a spotless gym with proud members happy to write positive reviews, only you need to CHANGE!!

Positive experience: Friendly helpful staff

Negative experience: Staff is having a witch-hunt in the steam room

Negative experience: Great location, great spaces. However too many "out of order" signs everywhere, and no apparent urgency to solve the issues. Some of the equipment is in need of maintenance / replacement (cracked pads, faulty hooks etc.) Some of the (young) staff behind the reception desk could do with some customer service training.

Positive experience: Good facilities, friendly staff and the famous spa makes the price worth it. I had to cancel my subscription though because the gym was unusable at 6pm when I finished work (only time I could go). It really does get busy, especially if you use weight machines or use free weights. To the point where I had to walk in and walk out 5 mins later every week day before giving up entirely and finding a gym I could actually exercise at during peak hours.

Fantastic experience: Great gym. Amazing spa and pool area. Best Nuffield I've visited in London.

Fantastic experience: I have used and been a member of many gyms around the city, and after careful deliberation, this is by far my favourite. There are specialist gyms and studios around, which may be better in some areas, but overall this is the best all round. There is a lot of equipment, catering to everyone. The equipment is well maintained, and anything that is broken gets fixed within a day or two. The staff are very friendly and they clean the equipment regularly. The equipment is clean, and there are wetwipe stations all around, so members wipe up after themselves and maintain the cleanliness. The saunas and jacuzzis are a great end to a workout, and the balcony overlooking the Thames is a real touch.

Positive experience: The equipment is great quality with a good variety, plenty of benches and free weights. I would give it 5* but the aircon barely ever works in the main free weight room.

Fantastic experience: This gym is awesome! The facilities are huge, they literally offer everything! The only feedback is that the changing rooms could do with a little bit of a refurbishment. There is black mould in the showers and the benches look worn, but on the whole, given the size of the facilities, the team are doing an amazing job of keeping this gym clean and tidy.

Positive experience: A few days ago I wrote a review after some very negative experiences at this Nuffield gym. I complained about the general level of cleanliness, the lack of wipes available to clean the machines and weights before and after use, the temperature in the saunas being far too low and the smell in the pool area. I've been visiting this and various other Nuffield gyms for some time now, and I had the impression that this particular branch used to be first class, but that the overall quality of the gym had deteriorated in recent months. I gave it 2/5 and felt that they weren't really offering a better experience than a budget gym. I've changed my review because after visiting the gym again today, on a Saturday afternoon, I had a very different experience. The gym was clean, there were plenty of wet wipes in the dispensers to clean the equipment, the water in the pool was great, the sauna was running at 85C, the staff were friendly and overall I had a very good experience. What made the difference is that when I visit the gym after work, it is packed with people and I think the staff are struggling to cope with this peak in demand. As a result, areas don't feel clean, dispensers are not restocked, people leave their belongings (and sometimes other items) carelessly behind, all the weight benches and other equipment are blocked and some equipment is not put back properly so you can't find it. It feels overcrowded, maybe Nuffield are having some promotional events at the moment because it hasn't been like this for the last year. All in all, it's a great gym if you can get there outside of the peak hours. I'd give it a 4/5. In the evenings, even after 7pm, it feels overcrowded and chaotic, and if this is the only time you can visit the gym, a budget gym will give you more bang for your buck.

Fantastic experience: Yesterday I visited for the first time. They have the best sauna rooms (two) and best steam room. Three pools, at least one squash court and a few gym floors. One of my favorite NH gyms.

Fantastic experience: Great location. Board range of equipment and rooms available.

Fantastic experience: I’ve been a member for a week, visited a couple (4+) times already. I’d say this is the best Nuffield by far, and one of the best premium gyms in London, and I’ve been to many brands. This easily competes with the ultra-luxury gyms, such as Third Space. I’d also ignore the negative reviews and see for yourself, this place has a huge amount to offer. Pros: • World-class selection of facilities, I especially love the spa area with a huge heated jacuzzi, and a cool-off area looking over the themes, and plenty of gym areas plus heated swimming pool • Staff friendly and always helpful, lots of freebies when signing-up as a new member • All the little free extras, adding up to a big plus: the ironing boards, body lotion, swimwear driers, key code lockers, free towels, etc. Cons: • For me, the only con is I wish there was a bit of extra space for remote working. The cafe area is open to the public so can get crowed, and they should really have a members private work area, like the Barbican one has - I’m sure there is space to fit this in somewhere Overall, a very premium gym, superb experience and I can’t wait to be a long-term member.

Positive experience: Not too bad. I used to be a member of Virgin. It is cheaper here than Virgin. And I like the city one better because of better facilities. I just wish they open a bit later on weekends even until 7 would be a lot appreciated.

Negative experience: Scam Alert! The facilities are okay, but, Nuffield City will scam you every chance they get. When I initially joined, I was told of a certain monthly price and a list of facilities & privileges included, and as soon as I signed my contract, they started taking things away. First, there were multiple monthly guest passes that one could use — this went away, without any notice. Then, they claimed you can use their spa, but they closed it during the winter, “for power saving”, but without any discount to the customers getting less. In the 2 years that I have been a member, every other couple of months, they constantly increased the monthly price, and the only notification you get is an email especially titled, so that it gets filtered out into your spam. Lastly, when the constant price increases added up to too big of a difference from what I had originally agreed to, I tried giving them the contractual 30 day notice. As you would expect, that couldn’t have been that simple — they force you to pay 2 further months, after you stop going. Again, the facilities are okay, but whatever offer they give you, expect they’ll take away most of the extra benefits, and will significantly increase your monthly, and constantly! You’re honestly better off with Virgin!

Positive experience: Gorgeous gym with a lovely lady at reception! Guest passes are £20 which is a bit excessive seeing as it’s much cheaper at other Nuffields.

Positive experience: Great spa area with nice views

Fantastic experience: Great gym. Amazing classes. Love the squash courts and the pool

Fantastic experience: Went a while back when it had the refurb, and it was the best gym in London, exceeding third space and virgin. They had the Jacuzzi chairs, not sure if they still have them, but with squash courts and spa facilities, this place is top-notch. Unfortunately, it's too pricey for me, and not having work subsidise the cost, I go to a branch that's a tier below, but I do yearn for the experience in such a place, and the squash courts are reducing in the city.

Negative experience: Always excessively hot in main weights area and the customer service is more that you’d expect at a £20 month gym

Fantastic experience: This gym is very clean I like it.

Negative experience: The showers need a good deep clean, in saying that I've not seen cleaners cleaning the place. Also the towels are so oooooo old they look like they came from 1983, they will exfoliate you, while drying yourself, staff could do with some smiles and joy, the hair dyers, half of them work and the other don't the cables are all tangled so you can't use them properly, there are gyms for £20 in the area and are cleaner and friendly. Im over looking of this as this is the closest gym for me. Not impressed at all, the place in general could do with a good deep clean. And happy people.

Negative experience: This place has really gone down the drain since they closed the jacuzzi. I was livid and froze my membership while I used virgins excellent spa facilities. Coming back has been a tragic experience - not just the devoid of water hole in the ground but the entire place has been left to rot much like the Covent Garden branch: The once warm hydropool is now freezing and the waterfall feature is turned off - indicative of how much nuffield is cutting “expenses”… but guys; at least pick up the gammy plasters, ear buds and chewing gum littering the edge of the hydro pool. Please see photos. Pretty disgusting especially given this is a prided premium location. Also my other big reason for freezing/cancelling my £130 pcm membership was the last line of their email that stated “there may be further limitations to our facilities”, how very ominous.

Positive experience: Positives: - Beautiful setting with exposed brick gym rooms in the railway arches and view from the balcony onto the Thames. - Excellent Bodypump and Bodystep classes. - I love that there is NO music played in the gym rooms. People generally use headphones anyway and I much prefer quiet to the awful music tastes of whichever person may have control of the music/radio on any given day. - A couple of members of staff really make an effort to smile, be helpful and friendly. - I find the changing rooms spacious and can always find a locker. - Booking classes through the app has been seamlessly easy (no glitches or problems - can't say the same for other gyms I've used in the past). Negatives: - The sauna and steam rooms are not hot enough. They're barely warm. The pools are also on the cold side...not sure if they are actually heated or not. - It's so cold in the spa area (outside the sauna/steam rooms) and on the balcony that it can hardly be used. It's such a shame as the spa area was a huge attraction of me using this gym - I joined after the jacuzzi area was closed and was ok with this, as I understood it was just during winter to limit costs. I didn't realize that I wouldn't actually be able to use ANY of the spa facilities now because the sauna/steam room are barely warm and the area around them is freezing too. Such a shame - I am basically only coming here for Bodypump and Bodystep now. Not much to stop me from cancelling my membership if certain instructors left. - Changing rooms are cold. - The towels are really small and I feel embarrassed using them as they only go half way around me. It would actually be really helpful if they labeled one section of the towels "Xtra Large" (and stocked large towels) so people could select them to use and feel more comfortable in the changing rooms and walking to the pool. - The staff at reception really vary in their level of customer service. There are 2-3 who are often there and not friendly, don't make an effort to respond or follow up on questions. - I have gone to Zumba classes here with two different instructors and neither were very good. Such a shame as at my last gym, they were much better. - The windows on the balcony facing on to the river (after the spa area) desperately need cleaning.

Fantastic experience: Fantastic gym with top level equipment. Great selection of classes. Not overly busy

Negative experience: No jacuzzi mid winter for one to conserve costs. It’s the best attraction of the gym. Why close it. Nothing passed on to members. No music in the gym making it lifeless. Clips missing so you can’t use half the equipment on the ropes. Mentioned of tree n to staff who are yet to do anything on the matter. Kept in the dark. Told maybe march for a full use gym including jacuzzi. Sauna is cold too. Entire areas smells. Fed up of telling staff and no responses.

Negative experience: Recently joined. Huge array of classes. Good selection of equipment. Staff are mainly brilliant. However huge lack of any “premium” gym service anymore. Towels are grubby. Changing room recently been very dirty in the evening. Spa area (what’s left of it) freezing and cannot be used to relax in, smells due to sitting water. No jacuzzi (to save money) although nothing given back to members. The one relaxation area you pay for £129 a month is gone making this no better than any other cheap gym. Mentioned this to staff who were eating on reception and not really giving a hoot! Not really what you’d call a club atmosphere!

Negative experience: They say you only appreciate what you have when it’s gone. The absence plagues my mind. My cold heart yearns for the soft embrace of the warm bubbles. It was love at first sight- and we had a wild affair over the first few months of my gym membership, me and the spa pool. The spa pool had a huge positive impact on my life and mental health. I long for those Sunday afternoons, soaking away my worries. And now, all that remains is an empty hole, like that in my heart. At night I still hear the gentle whisper of the jets and wake in a cold sweat that will never again be warm. Please, please, please bring back the spa pool. My life, my love, my jacuzzi.

Negative experience: BE CAREFUL: Nuffield has just announced it is closing all spa pools in all branches for at least six months to "conserve energy" (and clearly costs). If you're thinking of joining, you should be aware that this facility will not be available and no discount will be offered. A real shame, and very short sighted of Nuffield. Further update: this place is absolutely filthy. I was shocked when visiting on Saturday to see the terrible state it is in. Dirty towels piling up everywhere in the changerooms, bins overflowing, and rubbish everywhere. No longer a premium gym. Poor (or non-existent?) management and a 'can't be bothered" attitude. Save your money and go to Puregym.

Fantastic experience: I been using the gym for 3 years. Lost 15 kg in 6 months . Trainer Josh has helped me achieve my goals.

Negative experience: Really not logical for Nuffield to close its spa and sauna section- this was the selling point of this branch. City people need to relax after busy day at work and I was mostly going there for this feature. Would be coming again

Positive experience: They just announced they’re closing all spas over the “winter period” to save costs but no info about how those savings will be passed on to the high membership charges. Towels not always available. Air con is not always on. Equipment is scarce at peak times. Water fountains are filthy and one even leaks on to the gym floor. Shame this gym has so much potential, but for a flagship branch it’s the little details that count - especially if they wish to charge new members £120+ a month.

Fantastic experience: 6 benches. steam room jacuzzi and sauna all elite. bb.

Fantastic experience: Incredible experience

Negative experience: The facilities are amazing by the way, but we went with my partner for a free day to try the gym. Sadly, three people behind the desk and nobody offered a tour, we had to walk around lost and made us feel unwelcome, this ruined the whole experience and the expectation from the place.

Fantastic experience: Love this Gym&Spa views

Fantastic experience: Went as a first time visit as member of another Nuffield club. Fantastic gym and staff especially Anushka who showed us how to train and stretch and was very helpfully.

Fantastic experience: One of the best gyms I've been to - it's large and well-equipped, and even at the busiest times doesn't feel overcrowded. The spa area is fantastic, too.

Negative experience: Worst management ever

Negative experience: The sales staff haven’t got a clue, quoted £20 a month for a locker and then 20 minutes later it was £15 a month but both sales staff told me prices are fixed. Clearly not. Imagine charging money for a locker and saying if you leave any of your gym gear over night it’ll be thrown away. Clearly no interest in signing up new members, sales staff need a course in sales…

Negative experience: Says gym is open until 10pm on website but when arrived they said they know it's wrong on the website and its 6pm they close. Frustrating as I travelled into the city to have a session. Also booked in squash for a friend 24 hours prior and was told that the person jar not been book in despite an email exchange as evidence. It's a shame as everything else is great.

Negative experience: I have a membership in Shoreditch and today I am made aware for the first time that it does not give you access to all the other gyms. Here in Cannot street they asked to pay 10 pounds to enter the gym—really? Despite I asked if they could do something given the fact that I came all the way. I understand these are policies but this is not the right way to treat members that pay heaps of money to your gyms. NO!

Negative experience: Towels very rough, shower gel and conditioner really drying and smell odd. Toilets often get blocked with sewage. Air con could be higher, though a range of weight and cardio equipment (very heavy to very light). Don’t forget your belongings here - they donate it within 2 weeks without telling you.

Negative experience: Nuffield has only been associated with good things and quality services so when I was looking for a PCR test to travel I was confident when booking at Nuffield Health I was confident and at peace knowing I’d receive a quality service. Even better, the service was advertised as “government-approved Gold Standard PCR”. Although the confirmation email advised me to arrive 5mins early I arrived in the area 40minutes early and decided to walk by to see where I’d be taking my test. I had planned to pop back later but after seeing a queue building I stayed. Despite arriving 40mins early I was seen 20minutes after my appointment time. The testing centre was also understaffed. There was only one staff member registering patients details and taking swabs. By the time I was seen to the queue had built up to 20 people with a severe backlog. I only booked this service because Nuffield have a good reputation. Unfortunately the service I received was well below what I’d expect to receive anywhere.

Fantastic experience: Joined in the summer with an annual commitment, for a price around 1/3 less than a comparable Virgin Active, and very pleased with it. As the other reviews identify the building and facilities are excellent - atmospheric huge brick arches, really airy. The cleanliness and uncrowded feel are perfect for me. It is kept very clean. Whether you are wanting to spend half an hour on the squat rack or you are doing some rehab/physio the equipment and space will be here. The classes (there are many Les Mills classes plus a range of classes in their superb spin studio) are varied and the instructors and staff are approachable and friendly. The only thing I can think of that could be better is the lacklustre café at the entrance which is often shut and could be doing a roaring trade in shakes and salads.

Negative experience: Rude staff with contradictory information vs their own emails and website.

Positive experience: Love the swimming pools here and the relaxation spa facilities. Also enjoy the yoga sessions here yet to use gym equipment and try other classes. Staff were helpful and more than happy to guide me around at the drop of a hat. Brilliant place to exercise and chill a bit. Female changing rooms are a maze but good to have plenty of space to get changed without being crammed in areas. Unfortunately the only down side for me thus far is the scent they chose for shower gel and conditioner (reminds me of childhood medicine or the hand wash I have at work), prefer the gel and conditioner in Islington and Covent Garden branches, also the Chelmsford branch shower gel.

Fantastic experience: Fabulous gym, endless quality equipment, plus the pool and the spa area is a real treat. The building is a converted station so all the brick arches make it a very cool setting, even if it is a bit of a maze! Lana was very friendly and great for showing me around on my first visit. Highly recommend.

Fantastic experience: This is a nice place

Positive experience: Mostly good but at reasonable capacity 4 squat/deadlift racks is no where near enough plus the leg extension machine is not fit for purpose

Positive experience: Have been a member for over a year now have had only good times to date, very grateful that you made the effort to stay open as much as possible throughout pandemic. Friendly staff - everyone is well mannered,which is always a pleasure and for me part of my relaxing spa day. keep up the good work. (Don't neglect build either, renovations wise)

Fantastic experience: The best gym i have ever been to. The swimming and spa facilities are incredible. Also plenty of room for those who also enjoy to do weights and use a treadmill

Positive experience: Good, well featured gym, team is friendly and helpful. They have a sled too :) It does get crazy busy at times though = hard to get a squat rack :( Plus please get some sandbags!

Fantastic experience: Top quality staff and instructors, standard of facilities and services are second to none!

Fantastic experience: Top quality. Excellent gym!

Fantastic experience: Kolade is an amazing physiotherapist, provided me great advice and is incredibly professional. His understanding of ligaments, bones and muscle is adept to the point were he can simplify something so complex to someone like myself who lacks understanding of such matters. HIghly recommended

Negative experience: The membership staff are extremely rude - made a genuine enquiry to join but weren't interested in allowing me to try the gym first. How am I supposed to join a gym at £120 per month before knowing if I like it first?!

Fantastic experience: Great time at the box fit classes

Positive experience: Nice gym equipment, sauna and steam area. Friendly staff but cleaners are impolite and unhelpful when my locker had issues.

Fantastic experience: nice place well equiprd i attend medical center , it is worth a visit an maybe joining staff are friendly and helpful

Positive experience: I visited here for a trial today (16/07/19). I went around 6pm. Firstly the decor is great - exposed brick gives it a tougher feel. It can be busy during peak times but let’s be honest every gym is. The equipment is top of the range. There’s loads of bench’s for free weights and benches for incline flat and decline bench press. I counted 4 power racks and a variety of machine / cables. Definitely well equipped. The spa area is really nice - there is a swimming pool but it’s only 16m - again not bad. Definitely worth signing up if you have some sort of corporate discount. Staff are really friendly - Elina gave a great tour and is knowledgeable.

Fantastic experience: Have been a member for over two years now. Very happy with the facilities and cleanliness, the spa is a welcome bonus! Staff are always responsive and helpful. I usually do classes, of which there is a good variety, at convenient times. This gym has really made a difference for me, I am a regular, attending at least 3 times a week, and always look forward to going next time!

Negative experience: I have been a member here for over 5 years and last 1-2 years it is getting worse and worse: 1. They keep putting cover instructors without letting members know. You think you are going for a class with your favourite instructor, but no, someone else is covering. Even worse - many times cover teachers are really mediocre, total waste of time. And reception team has no idea who is teaching as there is no system to track that. 2. The new booking system is a joke. Many times I simply can’t unreserve myself from the class due to the system failure. Seems like the gym needs a massive IT overhaul. 3. Good instructors keep leaving and being replaced by average ones. It’s meant to be a premium gym, flagship of Nuffield Health, but such poor attitude to its members is really appaling.

Fantastic experience: been my gym for over 3 years now! cannot complain!

Positive experience: Had some physio sessions here. I guess it was a reasonable service but found the physiotherapist to have a rather arrogant attitude - uninterested and matter of fact-ish. Shame as he seemed to be the manager of the rest of the team..

Positive experience: Member for four weeks. Been swimming every morning and have lost a stone in weight, pool is nice, all the staff are nice. Sounds good right. However theft of belongings seems to be an issue here, and without any CCTV or any measures in place at all that discourage thieves it will continue to be a problem. And what’s worse is that the barriers that allow only members with a card to enter have not been working for at least 2 weeks so anyone can just walk in. I would like to imagine that this is a high priority call out that should be dealt with in a reasonable time. Solution: CCTV at the entrance and in corridors. Lockers that do not automatically open (change locks to keys). A clear theft policy that states consequences. Maybe have a locker area in the corridor or entrance that is for high-value items only, a small 15cm by 15cm locker for phones, watches, headphones, money etc that never opens unless you use your code or a manager (and a manger only!) uses a master code. Update: Staff (Hannah) have been very helpful and offered to put valuables in their safe behind reception. Also Hannah has said she will look into getting me a locker with a key.

Fantastic experience: Great facilities, friendly staff that are always willing to help. New Gym equipment is decent. Would love to see a set up that supports Calisthenic type training. A Straight bar for muscle ups / front lever etc.

Positive experience: Nice equipment, nice staff, awful towels and soap. I used to be a member here a few years ago, moved to Virgin because of a new office and then came back for the same reason. Ok they are a little cheaper then a tier one Virgin but why do the towels and shampoo have to be so grim? I asked when I joined and was told if I wanted fluffy towels pay more and go to virgin but these things are like a tiny piece of sand paper. For a flagship gym they could make it slightly better with a few touches but now they have upgraded all the equipment it’s about right for the money.

Fantastic experience: #nuffieldtraveller this is one of the top premium gyms and it def proves it. Nice location not to far from Cannon Street station the customer service is friendly (all these gyms are I’ve never had a bad experience) nice cafe/bar area for health snacks shakes coffees etc gym offers free towels plus the lockers are electronic so you just need a four digit number (very fancy if you can work them with out help lol) The gym itself is very well laid out with studio rooms and weight/cardio rooms on separate floors this gym even has squash courts. I was in a rush so didn’t see the TRX/CrossFit area but the weights room was very well stocked plus at a lunch time session it wasn’t so busy so no fights for the equipment. Locker rooms are clean and laid out well the electronic lockers are great but I needed some help to get it going but then I was fine. The locker sizes feel small to me so had to cram everything in but they have everything in there from hairdryers, shaving areas etc. The showers were nice and clean plus you have two dispensers one for shampoo and the other conditioner (this is partly why you pay more). I did get to see the pool but from talking to people it’s good plus they have a sauna which is in the changing rooms. Five star on this one as it’s got everything you need plus it doesn’t feel to busy which I suppose is a benefit from the bigger membership package. You def get a sense of premium within the gym plus it has a nice look and feel to it as under the station and has cool exposed wall.

Negative experience: The place is always so hot. Been here for three years and the air con is constantly broken in one or most rooms. Can’t push yourself because you overheat and feel nauseous before getting there. Contract ends tomorrow and I won’t be renewing for summer as it’s truly unbearable. Apart from that nice gym, good facilities, and people are nice enough. Heat ruins it tho...

Fantastic experience: Decent gym. Locations great!

Positive experience: I really love this gym, amazing staff and great classes. Sometimes too busy but overall really good.

Positive experience: Nice gym to work out in, only really busy during lunch and the evenings 5-7, the staff are great and really helpful. They really motivate you to get fitter! Only downside of this gym is the shower facilities, not always the cleanest and the shower gel/hair wash is really cheap and nasty, not what you expect when Nuffield are charging up to £120 for gym membership.

Fantastic experience: After a very bumpy start at this gym I can now say I am really enjoying my experience here. The staff are great and very welcoming. The classed are great and just the right time for lunch. Amazing classes with a variety of choice. Love the swimming pool and spa areas... I feel pampered every lunchtime! :)

Positive experience: The facilities and classes are great but the women's showers and toilets smell horrendous and there is hair all over the showers, the shampoo and conditioner quality is very poor, the changing rooms in general smell pretty bad (& I don't have a good sense of smell). I generally think the showers, changing facilities and changing room hygiene are pretty poor. NB edited 11/10/17: Actually, on the classes although the workouts and the instructors are great I absolutely cannot stand the standardised classes with the same music track every lesson (e.g. RPM, BodyStep, etc.) because listen to the SAME thing drives me absolutely bonkers. I can only really make RPM and a few other limited classes in the morning and having to listen to the same tracks -every single day- drives me insane. I don't want to turn up to RPM anymore because I don't want to hear those flipping tracks again. I just can't do it.

Positive experience: Good gym. Would be nice if you could actually use the decent boxing facility they have down stairs considering that the one in the main gym is always occupied by some random equipment that someone has left there.