The Willesden Medical Centre - Registering new patients

Positive experience: It's a good place but the doctors are a bit unhappy and parking is a bit of a challenge

Fantastic experience: Dr Janjua is amazing! My daughter had some stomach problems and dr helped alot and gave good advice and also referred my daughter to specialist. Thankyou dr janhua! :)

Fantastic experience: Thank you to Sheila and the team! My blood pressure was high so I sent a request for an appointment on the website. Got a call back in 30 minutes seen by a lovely GP the same day who prescribed me new medication. Shelia managed to also get a 24 hour blood pressure monitor fitted the after seeing my GP even though they didn’t have any appointments available that day.

Fantastic experience: I received excellent compassion & care this evening from Dr Kafayat Omikunle, my initial visit was regarding my sore throat & cough which ive had for over 2 weeks and she was very keen to further investigate my low heart rate, in all my 46 yrs ive never received such thorough care, amazing.Xx

Fantastic experience: A special place , back in July was not in great place with numerous issues , could not get appointment with my regular GP , managed to get appointment at The centre with Dr Rodriguez let me tell you he changed my life was so compassionate , I’m anti taking medicine but he persuaded me to try taking a medication he recommended with his sincerity. Nearly six months on I’m a different person and he is the one who set me on road to recovery a great man . Also all the team there are wonderful I often get blood tests there and just the way they treat people from all walks off life is great to witness . Thank you for all you done for me .

Fantastic experience: Shela and the Team are great. They arranged an appointment so quickly and were verg friendly. Thank you so so much!

Fantastic experience: To the Willesden medical center Thank you for the service it’s actually amazing and I really appreciate what (shella♥️) did she was amazing and really helpful thank you soo much

Fantastic experience: Nothing to add from its best to visit this place after 6.30pm when parking is free.

Fantastic experience: I registered with them over a year ago now and been there a few times since for medical and admin queries. They’ve always been busy, but they made sure to take care of me. Most recently I spoke with Sheila. It was a quick response, and she was very helpful and friendly! Thank you Sheila and all the staff there. Many people rely on you.

Negative experience: Didn't like the fact that I had to see the practitioner in the basement which gives me the creeps so I leave the practice

Fantastic experience: Just to say thank you to Sheila (the first big smile of the day) for your information and Netta the nurse for your look after me. You can feel as a family in this Nursery. Thanks again

Fantastic experience: Those people's at the reception, I give them congratulations because, they know how to talk to people also they are very good professionals.

Fantastic experience: Had a great experience with Sheila and Laxmi helping me register and book an appointment. Excellent service

Fantastic experience: Every time I have been here the service is top rate

Fantastic experience: The receptionist Sheila made me so happy and had a bright smile before going inside, doctors are really kind so are nurses and physiotherapists! Would come back to do more appointments

Fantastic experience: The best medical center. The most attentive, respectful and friendly administrator Sheila.

Fantastic experience: Sheila always kind and supportive and help me with my issue that I might have . Practice always good and clean

Fantastic experience: Ms Sheila Thank you for being so kind, supportive and helpful.

Fantastic experience: To Willesden medical centre I am writing to express my deep appreciation for the exemplary service provided by your receptionist, Paula. Her kindness, politeness, and efficiency were truly outstanding. She went above and beyond to assist me, demonstrating remarkable effort in resolving my issue brilliantly. Her dedication and attention to detail were greatly appreciated. Thank you for having such a fantastic member on your team. Best regards, Christopher --- How's that?

Fantastic experience: Paula was incredibly helpful and very sweet. She assisted me in filling in the correct request form and even offered helpful advice from personal experiences as well.

Fantastic experience: Willesden medical staff, especially Ms. Sheila, she's very friendly, she's lovely staff, good team. She's my hero.

Fantastic experience: Thank you so much to our receptionist Sheila today.

Positive experience: Today I went to GP to book an appointment for myself and was greeted by your friendly receptionist Sheila. She is kind and very professional. Thank you.

Positive experience: I don't visit the GP often and did so for the first time in several years today. The queue was quite long with several people queuing after their scheduled appointment. However when I was see by the receptionist(Sheila), she was polite, helpful and even asked if anyone in the queue was waiting for an appointment - presumably to expedite them. Although not to my advantage this is 100% the right thing to do. Only thing I'd say is to put 2 Sheila's at receptionist at any one time. Partly to reduce queuing times but it also makes visiting the GP a more comfortable experience

Fantastic experience: Please have COVID 19 injection and vaccination done at the surgery. Otherwise all GPs and staff are wonderful.

Fantastic experience: Sheila from the GP was very kind and understanding and helped me out a lot. Thank you Sheila

Negative experience: Pretty bad service with complete disregard for patient outcomes. It is all about the doctor and her priorities and needs. Why do they aim to become doctors if they lack empathy is beyond me…

Fantastic experience: I am a new patient at your surgery. On arrival I was greeted by your lovely receptionist Shela who was kind and friendly and very professional. I had a great first impression and an extremely happy with the service given to me today. Many thanks

Fantastic experience: The guys on information are very friendly. Everything happens quickly and is easy to have appointment to see the JP.

Fantastic experience: I would like to express my sincere appreciation for Sheila, the receptionist at your medical center. From the moment I walked in, she greeted me with a warm and genuine smile, immediately making me feel at ease. Sheila was incredibly professional, attentive, and patient while helping me with my appointment details. She went above and beyond to ensure that all my questions were answered and that I felt comfortable during my visit.

Negative experience: The receptionist has no manners and doesn’t know how to talk to patients, as of the rest of the team, they are brilliant and curtious.

Positive experience: I wanted to extend my thanks to the lady who assisted me with re-registering during her break time (I apologize for forgetting her name). I also appreciate Dr. Arben and Sheila for their excellent care. Thank you all for your support!

Fantastic experience: Shiela (the receptionist) greeted us with a smile and courtesy. She’s been very helpful and understanding

Fantastic experience: Am very happy with Sura , because she help me perfectly with all my medical needs, and she helps all people

Positive experience: The receptionist at the blood clinic was rude and brash. No care for data protection in a room full of strangers. The other members of staff were friendly and helpful.

Fantastic experience: Best managed GP I have been registered to. I am glad I chose this practice after moving to Willesden. Receptionists and nurses are caring and doctors are attentive. Thank you receptionists, nurses, doctors and adm for running this practice so well.

Fantastic experience: The staff in general are all very helpful and attentive, true heroes.

Fantastic experience: This practice is really amazing you’ve got good staff always with smiles especially the women at the reception i believe her name was Sheila. She was very helpful and her service was superb

Fantastic experience: Today around 12:00, I had a blood test at your clinic. From the reception to the procedure itself, everything took a maximum of 10 minutes. The team was exceptional—everything was done quickly and efficiently, and everyone was smiling and eager to help. The doctor was very pleasant; we had a heart-to-heart conversation about health and medicine in other countries, and shared a few laughs. It was a superb experience, and I look forward to returning again!❤️

Fantastic experience: The Team work profesional and they are all respectful Sura is helping and explaining well about my health issue Rushim was done job amazing ❤️❤️❤️

Fantastic experience: One of the BEST Practice i have . They’re very Helpful and polite specially Miss Shiela. I have 9am appointment and she greeted me like rhe sunshine is inside the room. Thank you ♥️

Fantastic experience: Ms Amelia, the dietician was simply amazing. She was very patient with me and listened to every story I had to tell her. I believe that with her help I will reach my desired weight. Thank you also to Ms Sheila, the ever smiling lady at the reception. She ensured test I met my appointment with Amelia. My name is Eyinmisan Utieyione

Fantastic experience: I visited the surgery today and It was so long the queues but as soon I've got to the reception Sheila the receptionist was amazing as usual smiling and willing to help. She helped me quickly with my request and i was very happy. Thank you

Fantastic experience: Dr. ONI temitope was a very good choice for me as he toke an extra step for me and sent me numerous exercises for my trochanteric burtisis and would like him to be my regular doctor if possible.

Fantastic experience: Was good got the antibiotics I wanted and luckily they worked. Time of year means a lot of viruses floating around so wear a mask I'd say if you can.

Negative experience: They don’t have printers at all or Customer service training Facilities Please print all the forms As they follow GDPR I believe patients are visiting this surgery not healthy people Mr Anthoon have such wonderful poor communication

Fantastic experience: They service is perfect specially the receptionist her name is Sheila she was so well behaved and did her job perfectly.

Fantastic experience: I've had the pleasure of meeting the lovely Sheila today at reception. She was really patient and respectful to the patient infront of me and dealt with me in the same way. Coming across people like Sheila really brightens up your day so it was very much appreciated!

Fantastic experience: The GP that looked after my symptoms is very friendly and helpful.. she did make sure that I get the tests that I need to undergo for my diagnosis..

Fantastic experience: Had an appointment with the nurse for a diabetic foot check. Thank you, I was 100% satisfied,

Positive experience: The reception team has always been very helpful. Special thanks to Sheila, who kindly helped me today with my inquiry. I'm giving 4 stars because there is always room for improvement, more related to the GP doctors.Thanks.

Fantastic experience: My father is going through cancer treatment and we have been spending a lot of time coming to the surgery. Sheila has been helping me with appointments and calling to reassure that I have support. She is very nice and warm.

Fantastic experience: Just a note to say i had a few appointments to organise today - what fantastic and friendly support i got from Paula - the best service I've had in the 50 odd years i’ve been with the surgery - thank you Paula

Fantastic experience: Received a message to see a GP, got an appointment via NHS APP and seen same day... Great efficient service 10/10

Fantastic experience: Sheila was very helpful to my needs. She was extremely polite, kind and caring. She was very patient and explained anything I did not understand. Thank you Sheila

Positive experience: Pleasant, caring and helpful doctors. The receptionist on the floor for blood tests needs to smile and not look so miserable, rude, unapproachable, the words “hello! and thank you goes a long way .

Fantastic experience: Ease of using services inc pharmacy, blood tests, ECG, dietitian etc, it has become very convenient to have all in one place. Thank you.

Fantastic experience: Very friendly stuff, always helpful. Sheila in the reception is always friendly and helpful. I'm with this practice more than 10 years. Always looking out for me. Also Dr Rrukaj one of the best doctor, he helped me through on my journey to get all my diagnosis down.

Fantastic experience: Friendly helpful under pressure staff from reception till doctors but still carry on helping us thank you

Fantastic experience: All the appointments that I have was be ini taking care well. So far we don’t have any issues and just communicating well with the staff.

Fantastic experience: I am so happy with the treatment received. Sheila, from reception, was very kind and efficient, giving me effective and fast solutions for my problem.

Fantastic experience: I visited today the gp for my blood test and the receptionist Sheila she was really nice and with a big smile.

Fantastic experience: Excellent customer service, the receptionist who attended to me was very helpful, she went out of her way to make sure my matter was dealt and resolved. I think her name is Lorraine. I went to the Willesden Medical Centre on the 22/04/2024 at around 12pm. Thanks to all the staff there, you all are doing a great work keeping the NHS together. God Bless you All and a very big thank you to Lorraine for going that extra mile to help me. Gbolahan Kolawole

Fantastic experience: The surgery was very efficient and the staff very helpful, polite and clear. I had one issue but Sheila handled it quickly for me so I'm thankful for that

Fantastic experience: Yesterday morning I was assisted by Sheila at the reception, who was very kind and helped me with my request immediately.

Fantastic experience: Best GP practice I've ever had! The staff are all wonderful and patient even during busy times and the Dr's are awesome. Receptionist Sheila especially is a lovely lady always with a smile on her face. Also Eeman who has helped me a lot with my health issues, and the gentleman who takes the blood tests at the blood test clinic is lovely and jolly. Wonderful staff. Xx

Fantastic experience: I felt reassured today that I am in wright hands with people who care. Sheila, was very welcoming and helpful. While Dr Mezher he really listened to my concerns and explained me everything. It looks the surgery is changing for the best. Thank you Fabiola

Fantastic experience: Service is very good. I am very pleased with my care. A big thank you to Sheila for the support with booking my appointment.

Positive experience: No one was at the front desk for 5 to 10mins when I arrived and there was one patient before me who had been waiting even longer, the medical centre have removed the self check IN screen on the grnd flr. I dont know about the 1st flr as was there to see the nurse, so for those patients who arrive on time with maybe a few minutes to spare can end up being classed as late as they are waiting in the queue to check IN. However in sayi g that I was seen on time which is good.

Negative experience: Sheila at reception and Saif was helpful and assisted in getting my blood test forms printed.

Negative experience: Maybe the doctor lady need a bit of smile,respect and humanity... when talk to people... as doctor supposed to help and take care of patients..not be rude just cause in 18.00 and they rush to end the day..worst service ever for a medical center

Fantastic experience: The best treatment I received from Sheila the receptionist and Dr. Arben. I want to thank you for the kind treatment and professionalism in your work. Best regards ABDELHADI SAJID.

Fantastic experience: Emann is best doctore i have ever met, she treats patient like her own son or daughter and gives great services. You are the best and be best forever. All the best in your future endeavour. God bless you. Thank you for your great help and service

Negative experience: I was sick with fever and the reception doesn’t give any help…they told me they are not allowed to make bookings, I called for assistance they give me paracetamol by phone even I told them I had the flu from a month. Second time last Monday the same. I give them one star for the unique time I received help. One advice check for another Gp at another clinic. The receptionist will not give you access for medical appointments, they will not care if you are sick and you need a receipt to can take the medication. They will take to give a site to fill in, and after 1-2 day maybe some will call, when you will be so sick to call for ambulance.

Negative experience: Black woman (description of race and gender for identification purposes only) on the desk with dyed red hair is just plain rude. Staff on reception for the most part (not all) are rude in general, I understand they have to deal with difficult customers in this ghetto of London and frustrated people because the system can be quite flawled at times but it's no excuse. I'm currently seriously unwell and it is of the upmost ugency i be seen to immediately but instead i am trapped in a loop of pointless tests that are not for what I'm 99% likely suffering from for some reason they ate insisting on ruling out these thing im probably not suffering from before just treating me as my condition worsens, I am being withheld the medication I need immediately and being forced to jump through pointless hoops for months. Because of this I'm literally forced to try push the matter, Staff ok the desk are sick of me constantly requesting the antibiotics i need and am being witheld for months, they are rude. This is massively demoralising and quite disgusting behaviour. 111 said my condition is critical and i musy go to A&E, the hospital want to do tests rather than treat me immediately, the exact same test my GP keeps doing, when I said I've had those tests, they direct me back to the GP. 111 tell me again my symptoms are critical and I must go to A&E and be treated immediately. Im suck in th this merry go round are my health is rapidly deteriating . I'm in serious pain, i can not eat, my situation is serious, I do not want to die over something as simple as being denied anti biotics.

Fantastic experience: Sheila is an exceptional Receptionist who is helpful, kind and always speaks with kind manners and thoroughly helps me with my enquiries. Thank you for being a star.

Fantastic experience: Phone on Friday got appointment for Monday full check up was done nice doctor they know what they was doing use medical centre after long time

Fantastic experience: I went to the medical centre today and was greeted by SHEILA at reception she was so lovely with a geruime smile and very attentive to me, she helped me with my appointment with a professional attitude, very approachable with a beautiful personality. I felt heard and very welcome by her. I then was equally impressed by VERONA and BILQUIS who were specialist nurses dealing with me. They were sympathetic and very understanding and listened to my problems with genuine compassion and caring nature, both were absolutely fantastic and made me feel so much better. Thank you for the brilliant service I got today at the Medical Centre in Willesden.

Fantastic experience: I visited this GP Practice today for the first time to follow up on my daughter's registration. She had only applied to join the practice 3 days ago and needed to see a GP. Her registration was not completed because the Practice could not reach her on her phone. In this circumstance she would have had to go to the local A and E to be seen by a Dr. Sheila , the receptionist and Laxmi from the admin went over and beyond and together finished off the registration process so they could offer her an appointment. Such a lovely welcome. I definitely left the Practice with an assurance that my daughter was enrolled in a super GP Practice. Huge thanks to both lovely ladies. So appreciated. Angela

Fantastic experience: This 5 starts specially for Sheila who always looks stylish, choose the right colours match on her dressing, always positive and helpful and for her colleague Paula who also such a bright nice person. They literally heal me with thier positive, genuine and kind energy

Fantastic experience: Extremely grateful, from the reception to the Doctor, friendly, approachable and obviously knows why you are there. They listen and try to understand what you have and to what you are trying to say. Make you feel at ease before hands.

Positive experience: I find the reception and clinical staff respectful, polite and above all professional. In particular, I have always found that the reception staff do a great job in what can be very difficult circumstances.

Negative experience: Since I registered with this GP I have been unable to get an appointment. A telephone appointment was booked for me on Tuesday 01/02/2024 and I was contacted by phone on Saturday 27/01/2024 without any warning . I had a missed call from them that's all.

Fantastic experience: Came in a week ago to ask a question, which was resolved at Reception. Asked receptionist if I could book an appointment with my OWN GP. APPOINTMENT made saw yesterday my own GP Dr Samina J.

Negative experience: Worst GP surgery. Impossible to get an appointment. always asked to use the ONLINE TO EXPLAIN SYMPTOMS and will be contacted days after just to be told you can’t get an appointment receptionist are useless.i don’t recommend this gp practice at ALL. Not helpful at all

Fantastic experience: Thanks very much for today, the beautiful lady Sheila was amazing as always,very nice , friendly and professional Costumer Service!

Fantastic experience: Sheila saved my day. Very helpful. Those five stars are especially to her. Thank you AGAIN!

Fantastic experience: The front desk staff are friendly, helpful. I was was able to employ the new automated system, and applied for a sick note online which was issued in good time. I was able to collect certificate at the front desk

Fantastic experience: The doctor who I saw was good as she listened to my symptoms and referred me to the right people for reassurance for myself. The lady who done my ECG was great as she let me know what she was doing at all times, she was very friendly and made me feel calm. The aura as soon as I walked into the consultation room was great so I didn’t feel as nervous. I would say they’re both in the right jobs as they show they are there to help you and ease your mind.

Negative experience: Average walk-in centre was rubbish docs need to give more rather than sending home. Any person with common sense knows something is not right, why would I bother coming if I wasn't well clearly needed help.

Fantastic experience: I attended an appointment today, the receptionist Sheila was very efficient in the way in which she dealt with my query and questions pertaining to, the appointment and my repeat prescription which she organised for with care for me. On leaving the surgery I was happy and reassured by the help that I received it is always wonderful to see a friendly face at reception as the team work very well together. Thank you Sheila.

Fantastic experience: I met Sheila receptionist she's sooo nice her smile makes u better. Even I was sooo tired after my night shift and went for my bloods I felt so comfortable. She's so nice. Thank you Sheila keep your smile always. God bless you.

Positive experience: The nurse who did my smear test showed no empathy when I told her it was going to hurt so I was anxious. It was indeed very painful. However the receptionist was very kind to me afterwards.

Negative experience: I tried 2 times to have an appointment with GP the first time I tried to book on November 28th another on December 18th, and the receptionist says both of time the doctor will call you. Today, January 11th, I'm still waiting for calls!!!!!!

Negative experience: Awful service. Impossible to contact them. Was experiencing back pain and walked there and back (1 hour) for a scan that was not necessary. Am now in much more pain than before from the walk. The GP was meant to phone for follow-up but did not and sent a text to say I can book an appointment next week. As a fun extra, they gave me a feedback form to fill out. I did so and it said I couldn't submit it because the form had already been completed. Can't contact them for your appointment, can't give them feedback, but on the plus side they will make your pain worse. I would advise it's safer to go elsewhere.

Fantastic experience: I have just finished registering with this practice. In reception, Sheila was the one helping me through the process. I can only express how lovely and helpful she was in making my process run smoothly and steadily. Thank you so much Sheila!

Fantastic experience: The doctors are very lovely and helpful and always been very good most of the receptionist staff are really nice And helpful They possibly need to do some training with staff about What dyslexia is And how they can possibly help people better who are dyslexic

Negative experience: Been a patient since 1986 . The last few years I have begun to feel as this is now more thinking with their commercial mind oppose to helping a patient . Sincerity to help is dying especially with the new breed of doctors/clinical physicians in this surgery. On hold for 40 mins to be told to go via the text link ….i can deal with that …just about !! But the total brashness by the apparent medical expert (in this case Mr Ali ) ….its almost like computer says no . He has an answer ready before you’ve asked the question - he wants to explain that he knows your symptoms and pain better than you and then tell you to try again next week . I have had 2 calls with him - he lacks complete empathy . Distinct lack of emotional intelligence and just black and white scripted intelligence . They need a review of etiquette and tone - when somebody calls imagine it’s usually because they are in some form of distress . Oh and the usual response is … if symptoms persist go to a&e …almost as if that the get out of jail card . The me Ali needs to go .

Negative experience: After spending 58 min waiting to speak with a receptionist to make an appointment she informed me that was not allowed and I had to answer a message they sent me with my symptoms and then the doctor will assess my case. How is this a normal procedure? I should be able to make an appointment with my own doctor when I need it, I had to go to the ER in several occasions because I haven't been able to see my GP. I find their procedure to make appointments discriminatory as not everyone is able to speak the language or able to use technology. Very bad service

Fantastic experience: I had a medical problem that needed to be seen asap other wise i would have had to have gone to A&E due to health issuses. All appointments were fully booked but the kindness of receptionist Shelia and nurse Fatima they managed to squeeze me in!! These two ladies are a credit to ur surgery and The NHS!!! Thank you so much for all you did for me that day.