
NHS GP Hazeldene Medical Centre

Information about NHS GP Hazeldene Medical Centre
Opening hours
- sunday: (closed)
- monday: 8h-18:30
- tuesday: 8h-18:30
- wednesday: 8h-18:30
- thursday: 8h-18:30
- friday: 8h-18:30
- saturday: (closed)
We are a GP practice based in Wembley. You can register with us online 24/7, we offer video consultations & can send electronic prescriptions to any pharmacy, anywhere.
Services and Treatments
NHS GP Hazeldene Medical Centre: Reviews
Negative experience: What kind of service is this? I’ve been trying for months to book a blood test appointment, as instructed by my doctor, and it’s impossible to get through. You have more than one receptionist, yet no one answers the phones. How is this acceptable?
Dear Mona, Thank you for taking the time to share your experience with us. We’re sorry to hear about your difficulties in booking a blood test appointment and the frustrations you've encountered. Your feedback is invaluable as it helps us improve our services. We understand how vital it is to have access to timely appointments. To facilitate a more efficient process, we recommend using our online consultation form at https://Help.NHSGP.net for scheduling appointments, including blood tests. Our Clinical Triage team endeavours to ensure same-day appointment bookings. In addition, for quicker communication, we encourage you to use our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net. These channels may help you get the assistance you need without the delays you’ve experienced. Should you wish to provide more detailed feedback or allow us to investigate this issue further, please consider using our complaints form at https://nhsgp.net/NHS-complaints/. Our commitment is to resolve any issues on the same day, ensuring you receive timely and effective solutions. Thank you once more, Mona, for your feedback. Should you have any more questions or require further assistance, please do not hesitate to contact
Negative experience: When I try to call, I have to wait for over 10 minutes until it makes me send a voicemail which I never get a response back. I have emailed then multiple times and I never get a response back. I have also messaged their SMS service multiple times and I never get a response back. No matter how many times I try to contact them as well as leave messages and requests I never get a response back.
Dear Brandon, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the difficulties you've experienced in communicating with our clinic. Your concerns are important, and I assure you that we take this feedback very seriously. To ensure a more efficient communication experience, I recommend utilising our two-way SMS service. It is available at +44 7903 593711, and it's designed to offer faster responses. Additionally, our online chat feature on the website at http://nhsgp.net can also be a convenient option for immediate assistance. For booking appointments or sending requests, we encourage you to use our online consultation form at https://Help.NHSGP.net. This will enable our Clinical Triage team to respond promptly, ensuring a same-day appointment if necessary. If your concerns persist, please do not hesitate to use our complaints form at https://nhsgp.net/NHS-complaints/ for a more detailed investigation. Our commitment is always to resolve issues on the same day, and we strive to provide timely and efficient solutions to all our patients. Thank you once more, Brandon, for your feedback. Should you have any further questions or need assistance, please reach out through the suggested communication channels or
Negative experience: I would not give even one star because the gp practice are not at all good I have 2 bad experience with them 1) My son was suffering from stomachache they deny booking appointment in person when we tried online it keeps us moving all the way round without no solution 2) Due to some health issues I am trying to contact them to book my appointment but same think no response from them really disappointed with the service
Dear Shivangi, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your recent experiences with our practice and can only imagine how disappointed you must feel. We sincerely value your input as it helps us identify areas needing improvement. Firstly, I deeply regret the inconvenience you faced while trying to secure an appointment for your son. It’s disheartening to know that the online system didn’t provide you with the solution you needed. Additionally, your attempts to book an appointment due to your health issues appear to have encountered a similar roadblock, which is far from the service we aim to provide. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. This will allow us to take a closer look and address the issues you’ve experienced comprehensively. In the meantime, we recommend using our online consultation form at https://Help.NHSGP.net for all appointments, including GP visits. Our Clinical Triage team will ensure you receive a same-day appointment. For faster responses, please use our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net.
Negative experience: They had me registered with without my permission and I don’t even live near them
Hi HRS Construction, Thank you for taking the time to share your feedback with us. I'm sorry to hear about your concerns regarding the registration process. We take these matters very seriously, and your feedback is invaluable in helping us improve our services. Please know that we are keen to resolve any issues you may have experienced and ensure such situations do not happen in the future. For a more detailed investigation into your concerns, I kindly suggest using our complaints form at https://nhsgp.net/NHS-complaints/. Thank you once more for bringing this to our attention. If you have any more questions or need further assistance, please don’t hesitate to contact us. We aim to resolve any issues on the same day and are here to help. Best regards, Vanisha
Negative experience: Run, from this practice if you a new born! They have cancelled 4 times the first vaccine for my new born baby! The vaccine supposed to be done at 8 weeks she is 12 weeks not and still didn’t got her vaccine! I had to change Gp’s !
Dear Diana, Thank you for taking the time to leave your feedback, although I'm truly sorry to hear about your experience with our practice. It’s particularly concerning to know that this has affected something as important as your newborn's vaccinations. Please rest assured that we take such matters very seriously. Your feedback is invaluable in helping us identify areas where we can improve. To ensure a thorough investigation, I encourage you to use our complaints form at [https://nhsgp.net/NHS-complaints/](https://nhsgp.net/NHS-complaints/). This will help us address your concerns more effectively. In addition, we understand the importance of timely healthcare and always aim to resolve issues on the same day. We recommend using our online consultation form at [https://Help.NHSGP.net](https://Help.NHSGP.net) for appointment bookings, to ensure you receive prompt service in the future. We apologise once again for the inconvenience caused and wish you and your newborn the best at your new practice. Should you have any more questions or need further assistance, please don’t hesitate to reach out to us through our two-way SMS, online chat, or directly through the NHS App. We’re here to help. Thank
Negative experience: Beware: I joined this GP as a new patient but have yet to speak to an actual staff member. Everything is automated. I have filled in the form to request an appointment and it has been over 6 months with no response and no way to talk to an actual human being. Changing GP’s now.
Dear Elishea, Thank you for taking the time to share your feedback with us, and I'm sincerely sorry to hear about your experience. We truly value your input as it helps us identify areas where we can improve our services. We understand the frustration of not being able to speak to a staff member directly and having to wait a long time for a response. This is certainly not the experience we aim to provide our patients. For detailed feedback or to address your specific concerns, I encourage you to use our complaints form at [https://nhsgp.net/NHS-complaints/](https://nhsgp.net/NHS-complaints/), which allows us to investigate the matter further. In the future, to book appointments more efficiently, I recommend using our online consultation form at [https://Help.NHSGP.net](https://Help.NHSGP.net). Our Clinical Triage team strives to ensure you receive a same-day appointment. Additionally, for quicker communication, you may find our two-way SMS system at +44 7903 593711 or our online chat on our website at [http://nhsgp.net](http://nhsgp.net) to be helpful. Our commitment is to resolve issues on the same
Negative experience: My wife had an x-ray of her foot almost four months ago. But we didn't receive any information, neither email nor text message about the result of an x-ray. So, we had to go to the GP to get an information and hospital had long sent the result to them. I believe it is our rights to be let known no matter what the report is. Anyway, the report came normal but unfortunately the problem remained the same and we have been told to follow the same procedure again from the beginning for the same problem.
Hello Dambar, Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the delay in receiving your wife's x-ray results and the subsequent frustration it caused. We understand how important it is for patients to be informed about their health, and I empathise with your situation. To ensure that such issues do not occur in the future, I would encourage you to take advantage of our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net. These channels can provide you with more immediate updates and information. Additionally, you can view medical records via the NHS App by downloading it from https://App.NHSGP.net, which provides a secure and convenient way to access health information. For more detailed feedback or to initiate a formal complaints process, please use our complaints form at https://nhsgp.net/NHS-complaints/. Your feedback is invaluable to us and will help us improve our services. As always, our aim is to resolve any issues on the same day. Please rest assured that your concerns have been noted, and we strive to provide an effective resolution. Thank you once more, Dambar, for your feedback.
Negative experience: Absolutely useless. After surgery I went there for wound review. In total I travelled 3hours just for the doctor to say its not infected. I had 1 question, she could not answer, she said will organise a call for me. I asked for painkiller prescription, she couldnt give. I didnt get a sicknote... they forced me to register online and apply for it. Staff rude and unfriendly. I dont know how they have 3 star, everyone gives them 1star. Avoid this place!
Dear Edem, Thank you for taking the time to leave us your feedback. I am very sorry to hear about your experience, and I want to assure you that your comments are taken seriously. It is concerning that you found both the interactions and the service unsatisfactory. Please accept our apologies for the inconvenience and the frustration it has caused you. To address some of your concerns, while our team endeavours to provide comprehensive support during appointments, there are times when follow-up actions or referrals are necessary to ensure you receive the most appropriate care. Additionally, for prescriptions and issuing sick notes, we often require registration through our online system to streamline the process and ensure accuracy and compliance with healthcare protocols. For a more detailed investigation into your concerns, please use our complaints form at [https://nhsgp.net/NHS-complaints/](https://nhsgp.net/NHS-complaints/). We are committed to resolving issues on the same day and improving our services based on patient feedback. To facilitate your future visits, I recommend using our online consultation form at [https://Help.NHSGP.net](https://Help.NHSGP.net) for all appointments. This ensures that our Clinical Triage team can organise a same-day appointment
Negative experience: Terrible booking process. Requested an urgent visit via the forced option of an automated system, after an entire day, received another automated SMS asking to resubmit an online request.... so frustrating!
Dear David, Thank you for sharing your feedback with us. I'm truly sorry to hear about the frustrations you experienced with our booking process. Your concerns are important to us, and we take them seriously to enhance our services. For a more detailed investigation into your concerns, please use our complaints form at [https://nhsgp.net/NHS-complaints/](https://nhsgp.net/NHS-complaints/). To assist with appointments in the future, we recommend using our online consultation form at [https://Help.NHSGP.net](https://Help.NHSGP.net) for all appointments, including GP visits. Our Clinical Triage team will ensure you receive a same-day appointment. Additionally, for faster responses, you may use our two-way SMS system at +44 7903 593711 or our online chat on our website at [http://nhsgp.net](http://nhsgp.net). Our commitment is to resolve issues on the same day, and we strive to provide timely and effective solutions for all our patients. Thank you once more, David, for your feedback. Should you have any more questions or need further assistance, please don’t hesitate to contact us through our
Negative experience: This surgery receptionist are the worst. I submitted a request prescription from 14 days ago. They have sent a wrong prescription. I phoned left constant message on there system. Email them no response. I phoned this surgery the receptionist was a male he has no knowledge, disrespect me by asking for my prescription. He started shouting at me with his loud mouth, I'm one woman no mans voice scared me . He's telling me that it was not requested. I requested it at CREST MEDICAL CENTRE. I also got a call from a Dr who submitted it few days ago.This rude receptionist started to shout for his negligence. I asked him for another request he started shouting and behaving like that receptionist at Chamberlain Rd surgery so rude .He didn't want to hear my next request he slammed down the phone. I will be changing this surgery faster than any other surgery. These are the behaviour you get when calling these people. Eagle eye Receptionist is the best .They leave you with a disgusting feeling and the NHS needs to intervien and read the reviews. They are rude .Where is the practice manager in these surgery?Shame on you all.RUDE AND RACIST that who he his .I had to put one of them straight already at Chamberlayne Road Surgery it's a crying shame . He left me with a mental feeling. Trust me it's a crying shame.
Dear Constance, We're truly sorry to hear about your recent experience at our clinic. We appreciate you taking the time to provide us with your feedback, as it is essential for us to understand where we may have faltered. Please accept our sincerest apologies for any disrespect and frustration you have encountered. It's alarming to hear that your prescription request was not handled as smoothly as it should have been, and the behaviour you described from our staff is certainly not representative of the high standards we strive to uphold. We take allegations of rudeness and discrimination very seriously, and we assure you that this matter will be investigated thoroughly. It is important to us that all patients feel respected and adequately cared for when interacting with our clinic. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. We are committed to resolving issues on the same day and will do our utmost to correct any errors and ensure that such incidents do not recur in the future. Should you wish to discuss this matter further, or if you require any assistance with your medical needs, please don't hesitate to reach out using our two-way SMS system at +44 7903 593711, our online chat,
Negative experience: New uppdate. My appointment has been cancelled and the hospital has lied that they tried to contact me. The only missed call I received was for my MH appointment that they were late for. I will be changing surgiers. All of your practices will be shut down. I took a day off twice for this, I need to be compensated for this. And don't respond with an AI reply its very inpersonal and lazy. Unprofessional staff, I called 10 times and was on the phone for 40 mins to be connected to the surgery. I arrived with in the 10 min window the I did not see the self check only to find out from another patient that it was turned off. The receptionist was going hand and forth with a patient whilst the other receptionist was just sitting there who could’ve attended me. I requested to go to another surgery for my appointment because they cannot be trusted.
Hello Reyola, We're truly sorry to read about your experience. It's very concerning to hear that you faced such difficulties in connecting with our surgery and that our service did not meet your expectations on this occasion. We understand how valuable your time is and apologize for any frustration and inconvenience caused. To ensure we can address this matter appropriately and prevent a repeat of such an occurrence, we invite you to provide a more detailed account of your experience. Please use our complaints form at https://nhsgp.net/NHS-complaints/. Your feedback is taken seriously and will be instrumental in our efforts to improve. In the meantime, if you prefer not to visit our surgery, remember that our online consultation system at https://Help.NHSGP.net is available to book appointments without hassle. Our Clinical Triage team will ensure a same-day appointment is arranged for you. We would like to reiterate our commitment to resolving issues promptly and hope you will give us another opportunity to restore your trust in our services. Thank you once more, Reyola, for your feedback. If you require further assistance or have more questions, don't hesitate to contact us via our two-way SMS system, online chat, or directly through the NHS App. We are dedicated
Negative experience: Avoid. Left a couple of years ago due to the lack of face to face appointments and general disorganisation. Managed to get into a local practice which was good and then randomly get a text from this practice saying that they’ve re-registered me as a patient. I now have to go through the faff of registering again to my local practice due to someone else’s error. Thanks for giving me an extra job to do
Hello Churcher, We're genuinely sorry to hear about your recent experience and the inconvenience this has caused you. We truly value your feedback as it helps us to improve our services. It's concerning to hear of the miscommunication regarding your patient registration, and we apologise for the mix-up. For a more detailed investigation into this matter, and to prevent it from happening again, please use our complaints form at https://nhsgp.net/NHS-complaints/. Thank you once more, Churcher, for bringing this to our attention. Should you have any more questions or need further assistance rectifying this issue, please don’t hesitate to contact us through our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net. We're here to support you. Best wishes, Vanisha
Negative experience: I had sent a email on 18th November 2024 regards to a data breach how ever has been no reply. The rude reception staff when I called asked me to send me a email. The gp had 'accidentally' registered me at the GP without my knowledge. Failed to inform me they had accessed my data without my knowledge. I was only made aware when my pervious GP rang me. No respones to email. Will be appointing a legal team to look into the data breach and GDPR
Dear Divyesh, Thank you for bringing this matter to our attention. We take issues such as data breaches and patient privacy extremely seriously, and I'm sincerely sorry to hear about your negative experience. We understand your concerns and the importance of a prompt response, especially in matters of data protection. Please rest assured that your feedback is crucial for us to improve our services and that we are looking into the matter thoroughly. For a more detailed investigation into your concerns regarding the data breach, I would recommend using our dedicated complaints form at https://nhsgp.net/NHS-complaints/. This will allow us to address the issue with the attention it requires. Our goal is always to resolve issues on the same day, and we are committed to ensuring that such incidences are thoroughly investigated and appropriately addressed. Once more, I sincerely apologise for the inconvenience and stress this situation may have caused. If you require more immediate assistance or have additional concerns, please don't hesitate to contact us through our two-way SMS system at +44 7903 593711 or our online chat at http://nhsgp.net. Thank you again for your feedback, Divyesh. We are here to ensure your experience with our GP and staff improves moving forward.
Fantastic experience: I had a great experience with this GP throughout the entire process. From start to finish, everything was handled professionally, with clear communication and a supportive approach. I felt well-informed and cared for at every step, and I truly appreciate the effort and dedication shown. Thank you for making this a smooth and positive experience!
Hello Mihalis, Thank you for your kind words. We're thrilled to hear about your positive experience with us. It's great to know that from start to finish, you felt supported and well-informed by our team. Clear communication and a professional, supportive approach are aspects we take great pride in, and we're glad these stood out to you. Your appreciation for the effort and dedication shown by our clinic staff means a lot to us. Thank you once more, Mihalis, for your five-star rating. We really appreciate this vote of confidence in us. Should you have any more questions or need further assistance in the future, please don’t hesitate to get in touch through our communication channels. We’re here to help. Best wishes, Vanisha
Negative experience: The worst GP surgery, i urge anyone considering this clinic to look elsewhere. They have broken GPR regulations with my information more than once, I have filed a formal complaint. They have completely automated their services and you cannot get ahold of them. They reregistered me without my consent, and now they will not complete the process of returning me to my new GP and i am unable to access my prescription medication. for anyone else experienceing this, you can file a formal complaint with the NHS and the UK government online.
Hello Charlotte, We’re truly sorry to hear about the difficulties you’ve experienced with our clinic. Please accept our apologies for any inconvenience and distress this has caused you. Your feedback is taken seriously, and we are committed to complying with GDPR regulations and maintaining the highest standards of patient care and privacy. For a more detailed investigation into your concerns regarding the transfer process and access to your medication, we urge you to fill out our complaints form at https://nhsgp.net/NHS-complaints/. It's important to us that these issues are resolved promptly and to your satisfaction. In addition, we’d like to address the issue of accessibility to our services. While we have incorporated automation to improve efficiency, we also ensure there are multiple communication channels available to our patients. For quicker communication, please use our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net. Our team is keen to help you with the re-registration process and to resolve any ongoing concerns with accessing your prescription medication. We appreciate the time you took to let us know about the situation and are eager to make things right. Thank you once more, Charlotte, for your feedback. Should you need further assistance
Negative experience: I have contacted the clinic several times by now to get prescription on a repeated basis.The GP has not yet prescribed my drug for cancer treatment and I am running out in 10 days from now.I wait on the phone 45 minutes every time.When I managed to talk to somebody they promised they will action my prescription in two working days.Third day in my pharmacy nothing.They have received emails from my doctors in the hospital where I had my lumpectomy.No answer no way of contacting them.Is that the treatment of a GP ?to a cancer patient I confirm it is.They are able to provide you de-registration services rather quickly.I registered in another GP clinic in my area.Hazeldene clinic should shut down I have made an official complaint to NHS.They are quick to reply on a review on the internet but they are not capable of prescribing the drug a cancer patient needs.Such a waste of money to NHS all these years
Dear Kassiani, We're incredibly sorry to read about the difficulties you've experienced regarding your prescription. It is certainly not the level of care we aim to provide, especially for someone in your situation. We take your concerns very seriously and want to assure you that we are committed to addressing them promptly. For a more detailed investigation into your concerns and to prevent any further delay in your treatment, we kindly ask you to fill out our complaints form at https://nhsgp.net/NHS-complaints/. This will enable us to look into the issue with the urgency it requires. Please also note that you can contact us via our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net for a quicker communication avenue in the future. Our goal is always to resolve issues on the same day, and we strive to avoid any undue stress for our patients, especially when it concerns essential medication. Thank you once more, Kassiani, for bringing this matter to our attention. We earnestly ask for the opportunity to rectify this situation for you. If you need further assistance, please do not hesitate to reach out through our suggested channels. Kind regards, Vanisha
Negative experience: I had a disappointing experience with Hazeldene Medical Centre’s reception. After struggling to navigate a needlessly complicated phone system, I was eventually connected to a young male receptionist who was shockingly unprofessional. It felt like he was treating the conversation as though he were in a social club rather than a clinic. I called to rebook a vaccine, but he kept suggesting other “jabs” without knowing what they were. When I asked for clarification, he admitted he didn’t know and began reading from Google. I’ve never had this type of experience with any receptionist. I hope the center takes steps to improve their staff’s professionalism and knowledge
Hello Natalia, Thank you for taking the time to provide us with your feedback. We're sorry to hear about your disappointing experience with our reception service at Hazeldene Medical Centre. It is concerning to learn that your interaction with our staff member did not meet the professional standards we aim to uphold. We truly value the feedback that you have provided as it is integral in helping us improve our services. In an effort to prevent such occurrences in the future, we would greatly appreciate it if you could use our complaints form at https://nhsgp.net/NHS-complaints/ to provide more detailed information about your experience. This will allow us to investigate the matter thoroughly and take the necessary steps to enhance our training and ensure our staff is better informed and equipped to assist our patients. We are committed to delivering excellent service and resolving issues as soon as possible. Please accept our apologies for any inconvenience caused. Thank you once more, Natalia, for bringing this to our attention. Should you require any further assistance, or if you have additional input, feel free to contact us through our two-way SMS system, our online chat, or directly through the NHS App. Kind regards, Vanisha Patient Officer
Negative experience: Generally terrible, possibly the worse GP in Britain. They reply to our reviews in minutes but yet take weeks to answer the phone or even emails. The lack of service has not only caused me financial difficulties but resulting in the lose of a job offer as they could not retrieve my medical record that I paid for. Dread to think how difficult it would be to actually book an appointment here, Avoid at all cost, moving to this GP has proven to be a huge costly mistake I wouldn't wish on anyone.
Hello Anthony, We're truly sorry to hear about the difficulties you've experienced with our services. Your concerns are important to us and we take such feedback very seriously as it aids us in improving. The struggles you've faced with communication and accessing your medical records are concerning and not the service we aim to provide. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. This will allow us to understand the specific issues and rectify the problems you've encountered. Regarding the retrieval of medical records and booking appointments, I would encourage you to use the NHS App for immediate access to your medical records which can be downloaded at https://App.NHSGP.net. Additionally, our online consultation form at https://Help.NHSGP.net can provide a more efficient way of securing an appointment with our GP. Our commitment is always to resolve issues on the same day and we strive to improve to ensure situations like yours do not recur. Thank you once more, Anthony, for bringing this to our attention. We genuinely hope that we can rectify this situation and provide you with a better experience in the future. Should you require further assistance or wish to discuss this matter in more detail
Negative experience: Please run, run fast, from this surgery. ( the good reviews I doubt it’s from real patient, go visit the surgery once you will know what I mean) - Never able to make it to see face to face, I have tried for 8 months. They design the phone + questionnaire + reception to make suffering patient go rounds and rounds. Even if personal presented in the clinic to make appointment they refuse ( not showing up without appointment but just to make a face to face appointment). - Until a point I have to call emergency. Everyone from the emergency to hospital were surprised took so long not able to see the GP. - The emergency GP did not believed and called, received same treatment and send me outside to have a “discussion” with the surgery - I finally got an appointment. - Nightmare did not end there. I was to take several tests including feces and urine. The reception did not want to take care just throw me 2 packs without instruction. The lab called saying the samples voided because “ No label with patient details”. I have to do it again, reception did the same without putting my details but I have to ask repeatedly how and what to put on labels , also to ask them at the end if it’s sufficient when done - they refuse to double check. - Visit the surgery you will hear how they refuse each and every one of the patients. - Test results were not reviewed, the GP refused to see me even I went down to surgery to have an appointment for test results review. When he finally called a week after scheduled time, only one or two result were “in scope” for discussion. - I raised the fact that several of my results were out of range - while he claimed all is normal, he asked me what do I want him to do ( please refrain from laughing at this point I was in pain even it’s funny for a doctor to ask this question). - some of the result was referred to specialist, but not the others. I have changed surgery now, the last straw was the sms: they want to know the referral details of the specialist appointment, but stated that : this call is strictly use for this purpose and do not entertain any other concern. Thank you but no thank you, if the surgery do not fit for it’s purpose I am not here to serve you. - while I was at the surgery, someone from a medical program lined up in front of me, complaining how the surgery NOT replying any of the documents in a program. She was the health program manager and it’s been more than 6 months this surgery not follow up so she came down to see with a reply. - the GP, while I finally have the chance to see him, suggested the best way to get the medical check I want fast is private. Bravo thank you for the great advice. If the purpose of this surgery is to insult patient and try best to make them suffer more, it would be a 5 star review. I think the surgery should be shut down by any means.
Hello Classie, We are very sorry to read about the challenges you’ve encountered with our surgery. Your detailed account of the issues you faced is concerning, and we take such feedback seriously as it points to areas where we urgently need to improve. We sincerely apologise for the difficulty you've had in making an appointment and for the way your samples were handled. It is clear that our systems and procedures have not worked as intended in your case. We also regret to hear that your interactions with our reception team were not helpful, and the communication regarding your test results and the referral process did not meet the high standards we aim for. We are constantly working on improving our services and your experience provides valuable insight into where we must focus our efforts. We would like to learn more about your experience to address these issues promptly and prevent such occurrences in the future. If you would be willing, please provide further details using our complaints form at https://nhsgp.net/NHS-complaints/. Your health and wellbeing are of the utmost importance to us, and we are committed to ensuring our patients receive timely and respectful care. Thank you once more for bringing these matters to our attention. Should you have any more questions or require further assistance, please do not
Negative experience: Avoid. I needed a face to face appointment for tests. 2 weeks, 6 chat requests, 1 email, 2 online consultations and 83 phone calls later, I'm no closer to booking one. Had to give up and register with a new GP. The practice use what they call a 'Queue busting' feature, which auto ejects you from the queue every 16 minutes or so once they hit a certain number of calllers, and promises you a call back instead. I never heard back from them. Would not recommend.
Dear Chloe, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the difficulties you've encountered in trying to book a face-to-face appointment. Please accept our apologies for not meeting your expectations and for the inconvenience you've been through. We aim to provide accessible and efficient services to all our patients, and clearly, we have not succeeded in your case. Your feedback is critical for us to address these issues and improve. We want to assure you that we are looking into the concerns regarding our 'Queue busting' feature and communication breakdowns. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. We're committed to resolving issues on the same day, and your detailed feedback would be invaluable in helping us achieve that goal. Thank you once more, Chloe, for your feedback. We wish you better experiences in the future and hope that we can restore your faith in our services. If there is anything else we can support you with, please do reach out to us via our two-way SMS system at +44 7903 593711 or our online chat on our website. Best wishes, Vanisha
Negative experience: Reception staff was very rude and she didn't even bother about what the patient is saying. I have severe knee pain and i was asking for my medical report( x-ray) and she doesn't listen or reply to my query. I don't know her name but she was Marathi girl (speaking marathi). She is working in medical centre so she should have some humanity.
Hello Nital, I'm genuinely sorry to hear about the unwelcoming experience you encountered at our clinic. We place a high priority on courteous and empathetic service, so it's disappointing to learn that we fell short in this instance. Your feedback is essential to us and serves as a reminder to constantly improve our patient interactions. Please accept our apologies for the discomfort and inconvenience you've experienced, especially when dealing with severe knee pain. It's of utmost importance that our patients feel heard and supported. To address this appropriately, I encourage you to provide more detailed feedback via our complaints form at https://nhsgp.net/NHS-complaints/. This will allow us to conduct a thorough investigation and ensure measures are put in place to prevent such occurrences in the future. Regarding your medical report, the quickest way to access your X-ray results and other medical records is by downloading the NHS App at https://App.NHSGP.net. Should you need assistance with the app or have any further concerns, please reach out through our two-way SMS system at +44 7903 593711, or via our online chat on our website. Thank you once more, Nital, for bringing this to our attention. We hope to resolve this matter
Negative experience: The worst GP ever. They suddenly re-registered me without my consent. Please do not re-register me without my consent and put me back with my previous GP. I do not wish to register with Hazeldene again and never will as it's the worst experience ever with very long waiting time for the appointment, with almost no chance to get proper appointment.
Hello Maria, I'm genuinely sorry to hear about your recent experience with our registration process and the difficulties you've faced in getting an appointment. We strive to provide the best care and service, so your feedback is incredibly important to us as it helps us identify areas for improvement. Please accept our apologies for any inconvenience caused by the re-registration issue. It's essential that such processes are clear and consent is obtained, and I regret that this was not your experience. To help us look into this further and ensure it’s rectified to your satisfaction, would you mind filling out our complaints form at https://nhsgp.net/NHS-complaints/? This will allow us to conduct a more detailed investigation and prevent such situations in the future. Regarding appointment wait times, we are continuously working on improving our schedule to make sure our patients have access to our services when they need them. I would like to ensure you that our online consultation form at https://Help.NHSGP.net is designed to assist with booking same-day appointments, and our Clinical Triage team is committed to addressing issues promptly. Thank you again, Maria, for your feedback. Your input is vital to us, and we are committed to resolving this matter to your satisfaction. Should you
Negative experience: this is absolutely the worst NHS clinic! I have been trying to call since over a week, nobody pick up the phone. shame on you is the worst service ever.
Hello Dienne, We're sincerely sorry to hear about your experience. It's concerning for us to learn that you've been unable to reach us by phone over the past week. We truly value your feedback as it is crucial in helping us improve our services. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. Additionally, we recommend using our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net for quicker communication. Our team is committed to ensuring all issues are addressed on the same day and we will do our utmost to prevent such occurrences in the future. Thank you once more, Dienne, for bringing this issue to our attention. Should you have any more questions or need further assistance, please do not hesitate to use our alternative contact methods. We are here to help and ensure you receive the support you need. Best regards, Vanisha Patient Officer
Negative experience: Service is awful. I have sent 2 right to choose emails in the last 6 months, with no answer. Today yet again they set up a consult, and they never called. They don't give a damn about your health, so go elsewhere. I will find another GP asap.
Dear Carlotta, We’re genuinely sorry to hear about your concerns and the less than satisfactory experience you’ve had with us. It is important that everyone who contacts our clinic receives timely and effective communication, and we apologise that we have not met this standard in your case. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/, so we can understand the specifics of your situation and take the appropriate measures to ensure it does not happen again. Our goal is always to resolve issues on the same day, and we are committed to providing timely and effective solutions for all our patients. Once again, we apologise for any inconvenience caused and assure you that your health and well-being are of utmost importance to us. Thank you, Carlotta, for your feedback. If you wish to discuss this matter further or need assistance with anything else, please don’t hesitate to contact us through our two-way SMS at +44 7903 593711, our online chat, or directly through the NHS App. We're here to help and improve your experience with us. Kind regards, Vanisha Patient Officer
Negative experience: I changed this clinic a long time ago because they take too long to reply to messages and to provide medication.. not for me!
Hello Mattia, We're sorry to hear about your concerns with the response time and medication process at our clinic. We truly value your feedback as it helps us to improve our services. To ensure we address your specific issues and provide a timely resolution, please utilise our complaints form at https://nhsgp.net/NHS-complaints/. We aim to resolve issues on the same day and regret that we did not meet this expectation for you. For a more immediate communication in the future, you might find our two-way SMS system at +44 7903 593711 or our online chat on our website at http://nhsgp.net more efficient. Thank you once more, Mattia, for bringing this to our attention. Should you have any more questions or require further assistance, please don't hesitate to get in touch through our recommended channels. Best wishes, Vanisha
Positive experience: My father is a long standing patient of Chamberlayne Road surgery which is a part of the Pathfinder Clinics Group. In the last 18 months he has had some complex medical issues which have meant more frequent communication with the surgery and this was escalated to the team at Hazeldene [which is why I am leaving the review here]. Although it is still extremely difficult to get through on the telephone our experience is that issues raised by email are being responded to and actioned and in particular we would like to mention Emma, the compliance lead, who has ensured that we have been able to navigate this very complex time as smoothly as reasonably possible; her communication, compassion and advice have been exemplary and so very much appreciated by our family during this very stressful time. We especially appreciate the way that she has been one step ahead in anticipating our dad’s future needs and taking the time to guide us in how to get those needs met. Our gratitude goes to Emma in particular, but also to the rest of the team for their support.
Hello Sophie, Thank you for taking the time to leave such a detailed review. We're truly grateful for your feedback and are so glad to hear about your positive experience, especially during such a challenging period for your father. It's heartening to know that our efforts, and in particular Emma's work, have made a significant difference. Compassion, clear communication, and proactive support are cornerstones of our service, and Emma exemplifies these values. Your acknowledgement of her efforts and the team's support means a great deal to us. We recognise that telephone contact can be tricky at times, and we're actively working on improving this. Meanwhile, we’re pleased that email communication has been an effective way for you to get the assistance you need. Thank you once more for your feedback. Should you or your father require any further support or have more questions, please don’t hesitate to get in touch with us via email, through our two-way SMS at +44 7903 593711, or via our online chat. We’re committed to supporting you and your family. Best wishes, Vanisha
Negative experience: I am a senior surgical fellow working for NHS, I can say that you are the worst medical services. My son needs a regular prescription and you are not responding to pharmacy mails and calls which forced me to get a private prescription as it is a life saving medication. I can say you are not professional, your voice mail is not responding, it is so difficult to reach your doctors. I discussed my son’s medical condition and they promised to refer him to the speciality of concern and I haven’t hear about the referral for about 3 months. I am considering to leave this GP clinic.
Hello Ahmed, I'm deeply sorry to read about the issues you've faced regarding your son's regular prescription. We strive to provide timely and professional medical services, and it is concerning to hear that your experience did not meet the standards that we hold ourselves to. I would like to assure you that we take your feedback seriously, and we are committed to addressing your concerns. For a more detailed investigation into your issues with the prescriptions, voice mails, and referral process, please use our complaints form at https://nhsgp.net/NHS-complaints/. This will allow us to look into the matter promptly and thoroughly. Additionally, if you need to discuss your son's condition or the referral further, we recommend using our online consultation form at https://Help.NHSGP.net for a same-day response from our Clinical Triage team. For faster communication with our team, you are also welcome to use our two-way SMS system at +44 7903 593711 or our online chat on our website at http://nhsgp.net. Please accept our apologies for any distress or inconvenience caused. We are eager to resolve these issues as quickly as possible. Thank you for bringing this to our attention, and do not hesitate to reach out for
Negative experience: Can’t stress how awful this place is. RUN don’t walk away. I am changing GP as soon as I am going back to the UK. I have been waiting over 2 MOTNHS for them to get back to me on an appointment for something I stressed I was very concerned about and had to fly home to Ireland to get it looked at. I can guarantee you that one of their staff will be reviewing this and commenting to do PR on this post however. I still have been havnt been contacted about my medical issue, however.
Dear Daniel, I’m truly sorry to hear about the disappointing experience you've had with our clinic. Your frustration is completely understandable, especially when it comes to concerns about your health. We really value your feedback as it is essential for us to improve our services. Therefore, we take such issues very seriously. I assure you that it’s not our policy to leave our patients waiting for so long without any communication, and we are concerned to learn that this has been the case for you. For a more detailed investigation into your concerns, we would be grateful if you could use our complaints form at https://nhsgp.net/NHS-complaints/. This would allow us to understand better what has gone wrong and ensure that appropriate steps are taken to prevent such instances in the future. Additionally, for future appointments or if you wish to discuss this further upon your return, we recommend using our online consultation form at https://Help.NHSGP.net, where our Clinical Triage team aims to provide a same-day response to patient queries. Daniel, once again, we apologise for any distress or inconvenience you’ve experienced. Should you need any further assistance, please don’t hesitate to contact us through our two-way SMS system at +44 7903
Negative experience: I am very disappointed i am suffering from something from last 9 month and gp give me telephone appointment which is not help at all and same medicine every time its,, and they are not listening, i think they have no any proper person to help people who is ill. And for appointment we have to feel the form its very disgusting if you suffer from something than still you need to feel the form and wait for so many day. I had some health issues and i need to feel form and after two day they send message for informing me that they book telephonic appointments after 4 day what they think my health condition wait for their appointment??? If someone die than still need to feel form and they gave appointment after 1 week
Hello Binal, I'm genuinely sorry to hear about the frustration you've been experiencing with our appointment system and the level of care you've received. We strive to provide the best possible service to our patients, and it's clear we've fallen short in your case. Your feedback is extremely important to us as it aids in improving our services. For an in-depth look into your situation and how we can make things right, please utilise our complaints form at https://nhsgp.net/NHS-complaints/. This allows us to understand your concerns more fully and respond appropriately. We do encourage the use of our online consultation form, available at https://Help.NHSGP.net, as this usually helps our Clinical Triage team to ensure same-day appointment booking for urgent cases. Nonetheless, it seems we have not met your expectations, and for that, we apologise. If you need to discuss your health issues urgently, you might find our two-way SMS service helpful at +44 7903 593711, or you can use our online chat on the website at http://nhsgp.net for a faster response. Thank you, Binal, for bringing this matter to our attention. We would appreciate the opportunity to address and resolve your
Negative experience: Don't bother. And they need to do something about their HORRENDOUS signal. Basically, you cannot contact them by email, and you might be testing the limits of your mental health getting them over the phone, where you can hear them perfectly fine, but none of them can ever hear you at all. BTW, the reply below is the only interaction I have gotten from them. This supposed two-way SMS? never got any reply.
Hello Sara, We're sorry to hear about your concerns. We truly value your feedback as it helps us improve our services. We apologise for the trouble you've faced with the signal when trying to reach us; this is indeed frustrating, and not the level of service we aim to provide. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. Also, for faster responses, please use our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net. These channels have been set up to ensure efficient communication and we welcome you to use them for a better experience. Thank you once more, Sara, for your feedback. Should you have any more questions or need further assistance, please don’t hesitate to contact us through the suggested channels. We're here to help and improve your experience with our clinic. Best regards, Vanisha
Negative experience: Disgraceful service. They don’t answer the phone, last month after 4 days trying to speak with them I managed to book an appointment to have my prescription sent to another pharmacy and they still keep sending it to the previous pharmacy. I can never get through to reception and their “queue busting system” doesn’t work either as they never call back! I’m complaining to the Care Quality Commission!
Hello Petteri, We're sorry to hear about your concerns and the frustration you've encountered with our services. We take such feedback seriously as it is crucial for us to understand where we might have fallen short and how we can improve our patient experience. Regarding the issues with the phone service and the prescription mishap, we want to extend our sincerest apologies for the inconvenience this has caused you. It is concerning to hear that our queue busting system did not operate as smoothly as intended in your case, and that your prescription was not sent to the preferred pharmacy despite your efforts. For a thorough investigation into your concerns, we encourage you to please use our complaints form at https://nhsgp.net/NHS-complaints/. It will allow us to look into the situation with the attention it requires and take the necessary corrective steps. Additionally, to avoid similar issues in the future, we suggest utilising our two-way SMS system at +44 7903 593711, or our online chat available on our website at http://nhsgp.net for quicker and more efficient communication for any immediate needs. Thank you once more, Petteri, for bringing this to our attention. We earnestly hope to remedy this situation promptly and to
Negative experience: Absolutely horrendous service!!!! After replying for multiple emails and calls. And giving all the details they had requested from me more than a month ago for registration, I'm getting a email today saying you don't accept any new patients then why waste my time since more than a month asking for more details and identification proof etc.
Dear Nisreen, Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and inconvenience you've encountered during your attempt to register with us. It’s certainly not the level of service we aim to provide. We understand how disheartening it can be to provide all the necessary details for registration only to be informed that we are unable to accept new patients at this stage. This situation sounds exceedingly frustrating, and we apologise for any communication gaps or delays that might have contributed to this misunderstanding. To address your concerns appropriately and to ensure this doesn't happen again, may we kindly direct you to our complaints process? You can provide more detailed feedback using our online form at https://nhsgp.net/NHS-complaints/. We take matters like this very seriously and are committed to improving based on the feedback of our patients. Thank you once again, Nisreen, for your feedback. Please rest assured that we are dedicated to resolving issues expediently and effectively, and we would be grateful for the opportunity to discuss this further with you. Should you wish to talk to us directly, don’t hesitate to contact us through our two-way SMS system at +44 7903 593711, our
Negative experience: This is very unprofessional and careless thing I have ever seen. Monday I have visited to ask about female doctor to examine me or my piles and bladder problems. Bcz Friday I have I got emergency appointment and doctor asked me to have the treatment ASAP. The receptionist said we still didn’t received any mail or messages from other doctor wait you will receive and will call you. I didn’t received any call or initiative from them till now and also I am trying to call them. Still not responding. Hospital is for patient treatment and care. What I need to do after all this ?
Dear Sreeshma, Thank you for your review. We're truly sorry to hear about the difficulties you've encountered. We understand that your experience with us has been frustrating, and this is certainly not the level of service we aim to provide. Your feedback is extremely valuable in helping us improve. For a more detailed investigation into the issues you’ve mentioned, please fill out our complaints form at https://nhsgp.net/NHS-complaints/. We want to ensure that your concerns are addressed properly and promptly. Moreover, for immediate communication, you can also use our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net. We aim for same-day resolution on issues where possible and intend to get this sorted for you as soon as we can. Thank you once more, Sreeshma, for bringing this to our attention. We’re here to assist you further, so please don’t hesitate to reach out through the suggested channels. Kind regards, Vanisha Patient Officer
Negative experience: Absolutely rediculous. Can't get an appointment. Wait 10 minutes on the phone, then takes to to some automated thing, then send pictures of your problem. It's the most frustrating service I've ever encountered. I do not recommend.
Hello Nicole, We're truly sorry to hear about the frustration you've experienced trying to book an appointment with us. It's concerning to learn that our services did not meet your expectations, and we genuinely apologise for any inconvenience caused. Your feedback is invaluable as it helps us identify areas that require improvement. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. This will allow us to understand the specifics of your experience and take the necessary steps to enhance our services. We also want to ensure you can easily book appointments in the future. We recommend using our online consultation form at https://Help.NHSGP.net for all appointments, including GP visits. Our Clinical Triage team will endeavour to ensure you receive a same-day appointment where possible. Thank you once more, Nicole, for bringing these matters to our attention. We're committed to resolving issues efficiently and hope that you will give us the opportunity to provide you with a better experience in the future. If you need any further assistance, please contact us through our two-way SMS at +44 7903 593711 or our online chat available on our website. Kind regards, Vanisha
Negative experience: You are the worse GP in UK Unreliable Don't answer calls Don't care either Just take your phone off This is not my GP I just register try to make appointment for my burned hand I had to go to A&E 2ice to change my bandage I had to wait 3 hours each time This go has bad reputation I will change this crab GPs I will report you to CQC
Hello Kader, We are truly sorry to hear about your unsatisfactory experience with our clinic. It's disappointing to know that our services did not meet your expectations, and we sincerely apologise for any distress this has caused you, especially regarding your urgency with a burned hand. We take such concerns seriously as they guide us in improving the care we offer. To look into your concerns in greater detail and make necessary improvements, we would greatly appreciate it if you could fill out our complaints form at https://nhsgp.net/NHS-complaints/. We aim to ensure our patients can reach us readily and receive prompt attention when needed. If you require further medical assistance, we are here to help and encourage you to utilise our online consultation form at https://Help.NHSGP.net, which often results in same-day appointments. Additionally, our two-way SMS system at +44 7903 593711 and online chat at http://nhsgp.net are designed for quicker communication. Thank you once more, Kader, for bringing this to our attention. Your feedback is invaluable in helping us serve our patients better. If you wish to discuss your concerns further, please do not hesitate to reach out. Kind regards, Vanisha Patient Officer
Negative experience: I moved away a long time ago, but their system has repeatedly registered me without my consent, causing issues with my current GP registration.
Dear Hannah, We're sorry to hear about the issues you've experienced with the registration process. We truly value your feedback as it helps us improve our services. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. Our aim is to resolve issues like this on the same day, and we apologise for any inconvenience this situation may have caused you. Rest assured, we are looking into why this might be happening to prevent it from occurring again in the future. Thank you once more, Hannah, for bringing this to our attention. Should you need further assistance, please don’t hesitate to contact us through our two-way SMS system at +44 7903 593711, our online chat, or directly through the NHS App. We're here to help. Kind regards, Vanisha Patient Officer
Negative experience: I wish I could give 0 stars this is the WORST gp surgery I have even known! The last two time they have been 45 mins late with my sons vaccination's appointments, also trying to get his repeat medications is disaster every time they only process one of the two that he needs. I tried to book an appointment for myself when at the surgery because you can NEVER get through on the phones and you leave details for somebody to call you back and your not contacted! They refuse and insist you do a online consultation. DO NOT REGISTER WITH THIS SURGERY
Dear Holly, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the difficulties you've encountered with your son's vaccinations and medication, as well as your own experience with booking an appointment. We strive to deliver timely healthcare and it's disheartening to learn that we fell short of expectations. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. This will allow us to understand better and address the specific issues you’ve faced. We recommend using our online consultation form at https://Help.NHSGP.net for all appointments, including GP visits, as our Clinical Triage team aims to ensure timely and efficient scheduling. For medication processes and other immediate assistance, our two-way SMS system at +44 7903 593711 or our online chat at http://nhsgp.net can often provide quicker communication. Our team is committed to resolving issues on the same day. We apologise that your experience has not reflected this, and we would like to rectify these concerns promptly. Thank you again, Holly, for bringing this to our attention. We are here to help and would welcome another opportunity to demonstrate our dedication to your family's
Negative experience: I’ve been today to this clinic around 13:30/14:00 because I had yesterday a surgery at the emergencies in one of the London Hospitals and they send me to the GP today just to change the dressing as I have an open wound, the doctor who did my surgery give me the discharge form for my GP just to clean my wound and do the packing again, but this clinic doesn’t understand anything. I’ve been told to go there without any appointment just for GP to take care of my surgery as if not I might get the infection. Girls from reception told me there is not availability for appointments today, and to come back tomorrow. I mention that my surgery has been done yesterday on Sunday so I was not able to book any appointment for GP as is closed during weekend. Reception girls had a very poor understanding, their attitude is from the countryside. Must have a customer service training before working there. They don’t even try to find a space for my needs. I try to explain them the situation that is not necessary to go again at the hospital, because the doctor told me to go at the GP. I will definitely find another GP for future. Reception girls are USELESS! This clinic doesn’t deserve even one star from me. !!!!!! ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️
Hello Daria, I'm genuinely sorry to read about the difficulties you've encountered following your recent surgery. It's concerning to hear that your needs for post-operative care weren't met as expected and that the service provided by our reception team did not meet the level you deserve, especially concerning such an urgent matter as wound care. We take any feedback regarding patient care and communication seriously, and I assure you that your comments are being addressed to ensure we can offer better service moving forward. For more immediate and detailed attention regarding this matter, I’d encourage you to use our complaints form at https://nhsgp.net/NHS-complaints/. This will allow us to investigate fully and take the necessary steps to prevent a recurrence. Your feedback provides us with invaluable insight into where we can improve, and we are committed to addressing issues such as yours on the same day to avoid any further complications or discomfort to our patients. Thank you once more, Daria, for bringing this to our attention. Please accept our apologies for the inconvenience caused to you. We are here to assist you with any future healthcare needs, offering several communication channels such as our two-way SMS service at +44 7903 593711, our online chat, or directly through the
Negative experience: I am extremely disappointed with the ongoing inefficiency at GP Pathfinder. Like many similar situations in the past, I have once again been given the runaround regarding my regular medication. I ordered my prescription through my nominated pharmacy, only to receive a message on 12th September that my GP had placed the prescription on hold. I promptly called the practice, but they denied receiving the request altogether. To resolve the issue, I reordered my medication over the phone, but now, 9 days later, there is still no sign of progression on either the practice’s or the pharmacy’s systems. Being left without medication for over a week is unacceptable, especially when this has happened multiple times before. This repeated failure highlights a clear lack of organisation and accountability in managing patients' prescriptions. Such poor service should not be tolerated in a medical practice that people rely on for essential care. If you do care about your health and respectful and a responsible customer service is what you are looking for, better to keep distance from them.
Hello Fatemeh, We're genuinely sorry to hear about the complications you've experienced with your medication prescription. It's clear that this has been a source of frustration and inconvenience to you, and for that, we are truly apologetic. We are committed to patient care and the issues you've highlighted are concerning. To ensure we address this properly, could you please use our complaints form at https://nhsgp.net/NHS-complaints/? This will allow us to conduct a detailed investigation into the matter and take the necessary steps to prevent any such instances in the future. Your feedback is vital in helping us improve our service. Our goal is to resolve issues such as yours on the same day, and it is disheartening to know that we have fallen short of this commitment in your experience. We are continuously working to improve our systems and processes and we appreciate you bringing this matter to our attention. Thank you once more, Fatemeh, for your feedback. Please don't hesitate to reach out to us through our two-way SMS at +44 7903 593711, our online chat on http://nhsgp.net, or via the NHS App for any immediate assistance you may need. We are here to support you
Negative experience: Last year due to an medicle emergency I got registered online with Hazeldene medicle center mistakenly (it's abad mistake I have done),after few days I have tried to get registered with mylocal GP and it was showing that I was registewith Hazeldene GP, and my local GP procees with the needful and in the final stage of the registration I got rejected since it was keep popping stating that I got registered again with hazeldene GP where I have never done, finally after three attempts I got registered with my local GP and got an appointment .but today I got call from my local GP stating that they need to cancel my appoinment and remove from there patient list since I 've got registered with Hazeldene GP. I'm a patient with breathing problems who is going to give my medicine on time??? This is purely fault of Hazeldane medicle center administration .really disgusting about there irresponsible work, and while I'm reading all the reviews I got to know that Im not the only patient faced this situation , I really urge a quick responce on this and if not I wont be hesitate to get a legal action sinve this is an medicle emergency .
Dear Fatima Sumeiya, I'm terribly sorry to read about the difficulties you've encountered with your registration and the subsequent impact on your medical care. It’s clear this situation has caused you unnecessary stress, particularly with a health condition to manage, and for that, we are deeply apologetic. I assure you we take your feedback seriously and are keen to address and rectify these administrative issues promptly to prevent any further inconvenience to you and other patients. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. Our aim is always to resolve issues on the same day, and we are committed to providing timely and effective solutions for all our patients. For immediate assistance on your medication and registration issues, I encourage you to contact us using the two-way SMS system at +44 7903 593711 or through our online chat available on our website at http://nhsgp.net. This will allow for quicker communication and resolution to your problems. Thank you once more, Fatima Sumeiya, for bringing this to our attention. Should you have any more questions or require further assistance, please do not hesitate to reach out. We are here to help and ensure
Negative experience: As I was having my appointment today I came at the hospital and the receptionist said I am late She was very rude and said me to rebook the appointment. I am suffering from the pain since 4 months I have been calling the hospital and nobody responds me Why is nobody helping me
Dear Sarosh, I'm truly sorry to hear about your experience at our clinic. We aim to provide the highest level of care to all our patients, and it concerns us to learn that we may have fallen short of our standards in your case. Your feedback is extremely valuable to us as it helps to improve our services. We certainly don't want any patient to feel neglected or mistreated. I understand how frustrating this must be for you, especially when dealing with ongoing pain. Please accept our apologies for the way your situation was handled, and rest assured, we want to address this as swiftly as we can. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. Additionally, to prevent any further inconvenience, we recommend booking future appointments through our online consultation form at https://Help.NHSGP.net. Our Clinical Triage team will ensure you receive a same-day appointment where possible. For immediate communication, please use our two-way SMS system at +44 7903 593711 or our online chat available on our website. This might help to avoid long waiting times on calls and will ensure your concerns are taken on board promptly. Thank you once more,
Negative experience: I have never experienced such poor service at a GP surgery. From start to finish, the communication and coordination have been abysmal. I was booked for the wrong blood tests, had to argue with staff to get the correct ones done, and was repeatedly given conflicting information about my care. Appointments were made without my input, and I was left chasing for updates. Even basic follow-up details were either missing or incorrect. The lack of professionalism and organisation has been incredibly frustrating, and it’s left me feeling completely let down by the service.
Dear Edward, We're sincerely sorry to hear about your disappointing experience at our clinic. The issues you've outlined regarding communication, coordination, and professionalism certainly do not meet the high standards we aim to uphold. It's troubling to know that you faced such challenges, including incorrect bookings for blood tests and the struggle for proper follow-ups. We truly value your feedback as it is crucial for us to improve our services. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. It is imperative for us to understand exactly where our process failed so we can ensure this does not happen again to you or any other patient. Thank you once more, Edward, for bringing these issues to our attention. We hope to have the opportunity to restore your faith in our services. Should you need immediate assistance or need to discuss this matter further, please don’t hesitate to contact us through our two-way SMS system at +44 7903 593711 or through our online chat available on our website at http://nhsgp.net. Regards, Vanisha
Negative experience: Very bad communication inside the GP, two time they drew a blood mistakenly and they want to drain again to make it right, they don't have sense, if you drew more blood you don't know what come next!! omg!!, we had experience three times in row, the problem is doctor who speaking to patient, not recording or unexperienced team, poor communication its harming the patient physically, because of this kind of service, we all blaming the NHS, NHS is good, finally if you guys expecting good service please join in some other GP, responding sorry for my feedback, noting helps, try to improve intra communication, i never seen such worst GP
Dear Rajah, We’re genuinely sorry to hear about your experience at our clinic. It is concerning to know that you’ve faced such issues with communication and procedures within our team. We take these matters seriously as our priority is the well-being and trust of our patients. I assure you that your feedback is extremely valuable to us in identifying areas that require improvement. We are actively working on enhancing our communication and procedural protocols to ensure that such incidents do not occur in the future. For a more detailed investigation into your concerns, I encourage you to use our complaints form at https://nhsgp.net/NHS-complaints/. This will allow us to address the specifics of your experience more accurately and take the necessary action to prevent it from happening again. Thank you again, Rajah, for bringing these matters to our attention. Please rest assured that we are committed to making the necessary improvements to our service. Should you wish to discuss this further, or need any kind of assistance, do not hesitate to contact us through our two-way SMS at +44 7903 593711, our online chat, or through the direct support within the NHS App. Best regards, Vanisha, Patient Officer
Negative experience: Terrible staff! I changed my address twice and each time they would call me each week to confirm the change. The second time I changed address is when I moved to the midlands, I changed GP clinics as it is the wise thing to do. I called them to do the transfer and I thought it went well. Then a week after, they sent me a message asking me to confirm my registration with them. I sent an email saying that they made a mistake as I don't want to transfer back to their GP surgery because I moved far away. I got a response that it was just a misunderstanding. Today, I got a call from my hospital appointment and they are asking if I moved far because my records are saying that Hazeldene Medical Center has transferred me to their GP Surgery! What is wrong with the people who works here? I live 4 hours away from the surgery and I did not consent to this. Now I need to sort it out with my chosen surgery near my place. Such a big inconvenience!
Hello Jezie-Ann, We are truly sorry to hear about the frustration and inconvenience you have experienced with the administrative process regarding your address change and transfer of records. At Hazeldene Medical Center, we endeavour to manage our patients' records with the utmost care and precision, and it certainly sounds like we have not met your expectations or our own high standards in this instance. Your feedback is crucial in helping us rectify any mistakes and improve our services. To aid us in conducting a more detailed investigation into the issues you've encountered and to prevent such errors from happening in the future, please use our complaints form at https://nhsgp.net/NHS-complaints/. Should you need to discuss this matter further or require any immediate assistance, don’t hesitate to reach out via our two-way SMS system at +44 7903 593711 or our online chat at http://nhsgp.net. Rest assured, we are committed to resolving this matter promptly and ensuring that your records reflect your current situation accurately. Thank you once more, Jezie-Ann, for bringing this to our attention. We are here to help and improve your experience with us. Warm regards, Vanisha – Patient Officer
Negative experience: When you change to a better GP they keep re-registering you here. This means you can't get prescriptions. Stop it!!
Hello Mikel, We’re sorry to hear about your concerns regarding the re-registration and prescriptions issue. We truly value your feedback as it helps us improve our services. To ensure this matter is looked into promptly and to prevent any further inconvenience, please use our complaints form for a detailed investigation into your concerns at https://nhsgp.net/NHS-complaints/. Our goal is always to resolve issues on the same day, and we want to make sure that your experience with the clinic is as smooth as possible. Thank you once more, Mikel, for bringing this to our attention. Should you have any more questions or need further assistance, please don’t hesitate to contact us through our two-way SMS at +44 7903 593711, our online chat, or directly through the NHS App. We’re here to help. Best regards, Vanisha
Negative experience: I got a message on 29 Aug 2024 that my NHS App has been de-activated and I need to visit Surgery for identification. Today in the morning I have been sent a welcome email by Hazeldene Medical Centre where I have not applied during last more than 12 months to the best of my memory. This fraudulent conduct of Hazeldene Medical Centre. I have seen similar reviews with similar harrassment of several pstients. Criminal action needs to be initiated against perpetrators behind Hazeldene Medical Centre.
Dear Kamal, We’re sorry to hear about your concerns regarding the communication you received. We take such matters very seriously, and I would like to assure you that we value your feedback as it plays a crucial role in helping us maintain high standards of service and address any potential issues promptly. Could you please provide more detailed feedback by completing our complaints form at https://nhsgp.net/NHS-complaints/? This will allow us to initiate a thorough investigation into the matter you've brought to our attention. Additionally, if you need to check or access your medical records securely, I recommend using the NHS App, which you can download at https://App.NHSGP.net. If you continue to experience issues with the app or any other service, please do contact us through our two-way SMS system at +44 7903 593711, our online chat, or directly through the NHS App. Our team is committed to resolving issues on the same day and will do their utmost to offer a prompt and effective solution. Thank you once more, Kamal, for bringing this to our attention. Your vigilance helps us to improve and safeguard our patients' experiences and rights. Kind regards, Vanisha Patient Officer
Negative experience: I have CRPS and require daily medication to help me deal with the pain day to day. This medication is strong and is not something you should just stop taking but for the second time, this GP has been happy to let me run out and go days without my medication. I have also been told numerous times that my prescription is ready to be collected just for my pharmacist to not have it on their end. I have also been told I have an appointment booked with the in house physio, that never happened, a referral for MSK physiotherapy has still never come through. The online website form, just for a prescription renewal is absolutely insane and then the dance you have to do to speak to an actual human on the phone is crazy. Also the fact that I speak to a different person every time and have explain everything again every single time I phone. I am seriously considering raising formal complaints and changing my GP as I am struggling to find anything positive about this GP. Be warned Pathfinder GPs are not all that. I have always known my GP throughout my life until now. I could not tell you who my GP is because I have never met them nor spoken to them. Edit: lowering to 1 star due to the copy & paste reply received below and the fact that I still have not received my prescription. Awful awful practice
Dear Ayesha, Thank you for taking the time to provide your feedback. We're genuinely sorry to hear about the difficulties you've faced regarding your medication, appointments, and communication with our clinic. It is concerning to learn that you have experienced such challenges, especially given the nature of your condition and the importance of your medication. We understand the frustration that comes with having to reiterate your situation multiple times and not having a consistent point of contact. Please be assured that we take your comments to heart as we continuously strive to improve our services. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. It is crucial for us to understand precisely where our processes may have fallen short so that we can take appropriate action and prevent such instances in the future. Concurrently, if you are still encountering issues with your prescriptions or appointments, we urge you to use our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net for prompt assistance. Should you need immediate support with your medical records or further consultation, the NHS App can be a valuable resource. You can download it at https://App.N
Negative experience: Absolutely terrible. Almost made me turn against the NHS in general. I always have to leave messages and I never get contacted back. On the rare occasion I do speak to someone, they never tell you everything you need to know. Past month has been an absolute nightmare: GP didn’t mention I needed a blood test for a prescription so I was waiting for it to be available at my pharmacy but of course it wasn’t submitted without the blood test results. I made an appointment for a blood test but Hazaldene canceled my appointment and told me I had to go somewhere else but they never told me where. I’ve called several times but have never been contacted back. I just want healthcare, I’m desperate and it’s making me panic.
Dear Sarah, We're truly sorry to hear about the difficulties you've faced recently with our clinic. Your feedback is very important to us, and we regret that your experience has been less than satisfactory. We take concerns like yours seriously as they help us to improve our services. To ensure your issues are addressed and to help prevent a recurrence, we would appreciate if you could provide us with more detailed feedback via our complaints form at https://nhsgp.net/NHS-complaints/. Our goal is always to resolve issues on the same day, and we are committed to providing timely and effective solutions for all our patients. For faster communication moving forward, we encourage the use of our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net. We also recommend using our online consultation form at https://Help.NHSGP.net for all appointments, including blood tests. Furthermore, if you require immediate access to your medical information, please download the NHS App at https://App.NHSGP.net, which allows convenient and secure access to your health records. Thank you once more, Sarah, for your feedback. Please don't hesitate to get in touch with us through
Negative experience: I registered there by accident and then moved to a proper GP but they have been keep registering me and my daughters back to them removing us from our GP. They do not pick up their phone. I don’t know what to do! Update: the below answer is a lie. I have tried to call, to email, to message. Please remove us from your records and stop registering us with you!
Hello Amalia, We’re sorry to hear about your concerns regarding the registration issues you've experienced with us. Please be assured that we take matters like this very seriously as we aim to ensure a seamless experience for all our patients. To understand and resolve the issue of re-registration with our clinic more efficaciously, we kindly ask that you provide us with more detailed feedback or any outstanding concerns. You can do so by using our complaints form at https://nhsgp.net/NHS-complaints/. For immediate assistance, please consider using our two-way SMS system at +44 7903 593711. Our team is committed to providing resolutions on the same day and we would like the opportunity to address this matter at the earliest. Thank you, Amalia, for bringing this to our attention. We hope to resolve this promptly to your satisfaction. Best wishes, Vanisha
Negative experience: Five months ago, I moved to a new area and registered with the local GP. Yesterday, I received a message informing me that I had successfully re-registered with the GP at this clinic. I was very confused because I had not re-registered at all. When I called to inquire, the receptionist told me it was due to either human error or a system glitch. As a result of this mistake, my long-awaited blood test appointment was canceled. Now I have to re-register with my current GP and book a new appointment with a doctor before I can reschedule the test. This means I will have to wait at least another month! I have to endure another month of pain! Moreover, this isn’t the first time something like this has happened. When I was registered with this GP, I needed to pick up a prescription medication every month. There were frequent issues where the receptionist would tell me that my prescription was ready for collection at the pharmacy, only for the pharmacy to tell me that they hadn’t received it. I had to go through the frustrating process of contacting the clinic again and again, resulting in interruptions to my medication and causing me unnecessary suffering! Of course, there are positive aspects to this clinic. The nurse who takes my blood is highly skilled, and some doctors demonstrate strong empathy. The extra star in my rating is due to their presence, otherwise, I would only give one star. However, the management at this clinic is extremely disorganized and inefficient.
Hello Spencer, I'm genuinely sorry to read about the difficulties you've encountered with our registration and prescription processes. It's disappointing to learn that such administration errors have caused you inconvenience and delayed your medical care. We take concerns like yours very seriously, as they help us identify areas for improvement. Thank you for acknowledging the positive aspects of our clinic, such as the skilled nurse and empathetic doctors. I understand, though, that the overall experience has been negated by the organisational issues you faced. To ensure this doesn't happen again, and to facilitate a thorough review of your specific situation, I invite you to provide more details using our complaints form at https://nhsgp.net/NHS-complaints/. Additionally, for a more efficient communication channel in the future, our two-way SMS system at +44 7903 593711 or online chat available on our website may provide quicker resolution to urgent issues. Moreover, should you need to view or manage any aspects of your medical records promptly, the NHS App at https://App.NHSGP.net offers a secure platform for doing so. Spencer, your feedback is invaluable in helping us ensure such events are corrected and avoided moving forward. Thank you again for bringing this
Negative experience: Waiting over a week for fit note extension. This is the worst GP practice I have ever came across. Simple admin requests shouldn't take that long. Very poorly managed GP practice... Update!! It is really funny how a generic response was just copied and pasted under this review. I would like to mention that it is not the first time, but at least 4th when Hazeldene can't keep up with deadline when it comes to either the appointment or simple admin stuff. I know some people who were trying to book an appointment for more than 5 months and would never receive a single phone call but on the file Hazeldene would put fake logs saying that they had spoken with the person even when conversation actually never took place. This is fraudulent record input!!! Recently I've requested a medication for chronic back pain (repeat prescription) After 4 days they booked me for telephone appointment which was in 2 weeks time but no mention about my medication (HAZELDENE please read requests carefully next time) I think Hazeldene response is just an empty promise. It looks good online. But real improvement is just not there. I complained on several occasions but as I can see nothing has really changed. There are cancer patients begging for referral for many many months without any luck because of how this GP practice is managed. They ending up going to A&E just to find out they have stage 4 cancer (but for 5 fruitless months GP don't feel like speaking to them even though they REPORTED serious RED FLAG SYMPTOMS WAY BEFORE) THIS IS NOT A FAKE STORY. IT HAPPENED TO PEOPLE I KNOW (HAZELDENE fraudulently input APPARENT CONVERSATIONS BETWEEN PATIENTS AND GP on the system) but in reality they don't even contact the patient. I do not believe in RESPONSE from this practice. Reality is so different. I guess it would be better if management would actually look into those issues, address them internally and do something about performance of the practice. All those pretty written responses are actually worth nothing when there's no visible improvement over extended period of time and you still got to wait a week to get fit note extension. You have to actually ACTION CERTAIN STEPS FOR IMPROVEMENT. Sweet talk won't solve the real issues there...
Hello, We are genuinely sorry to hear about your recent experience with the delay in receiving your fit note extension. We understand how frustrating it can be to wait for something as important as this, and we apologise for any inconvenience caused. We aim to handle all administrative requests swiftly, and it's clear we have not met this expectation for you. Please know that we take your feedback seriously as it helps us to improve our services. For a more detailed investigation into your delay, we encourage you to use our complaints form at https://nhsgp.net/NHS-complaints/. Additionally, please feel free to reach out through our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net for timely assistance with administrative issues like these. Thank you once more for bringing this to our attention, and we hope to address and resolve your concerns promptly. Kind regards, Vanisha, Patient Officer
Negative experience: Terrible service, you can’t even speak to reception. I need a repeat prescription and it could be life threatening. Shockingly bad GP practice.
Hello Lucian, We’re truly sorry to hear about your experience and the distress you’re facing in trying to obtain a repeat prescription. Your well-being is of the utmost importance to us, and we take comments such as yours very seriously as they help us enhance our services. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. This will allow us to understand and address the specific issues you’ve experienced. In the future, for efficient processing of repeat prescriptions, we recommend using our online consultation form at https://Help.NHSGP.net. This ensures you’re attended to without delay, and our Clinical Triage team will assist you promptly. You can also use the NHS App at https://App.NHSGP.net to manage your repeat prescriptions easily. Thank you once more, Lucian, for bringing this to our attention. If you require immediate assistance or if you have any other concerns, please don’t hesitate to contact us through our two-way SMS system at +44 7903 593711 or via our online chat on our website at http://nhsgp.net. We aim to resolve issues on the same day and are committed to providing timely and
Negative experience: Try to register any other places It always takes hours to call them I got stuck in traffic and was late 25 mins, nurse didn’t see me Only 1 patient was in the clinic. The time before that I was seen 45 mins later than the appointment. Receptionist gives you wrong info
Dear Reza, We’re sorry to hear about the difficulties you’ve encountered with our clinic. Your feedback is incredibly important to us, and we sincerely apologise for any inconvenience caused. We understand how precious your time is, and we regret that long call wait times and misinformation have been a source of frustration for you. We also apologise for the inconvenience you experienced due to being late and during past appointment times. To make your appointment booking experience more efficient, we recommend using our online consultation form at https://Help.NHSGP.net. Our Clinical Triage team will ensure you receive a same-day appointment. For faster responses, please consider our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net. We are committed to resolving issues on the same day and strive to provide timely and effective solutions for all our patients. If you would like to discuss your concerns in more detail, we encourage you to use our complaints form at https://nhsgp.net/NHS-complaints/. Thank you once again, Reza, for bringing these matters to our attention. We hope to address your concerns to your satisfaction and improve your future experiences with us. Kind regards
Negative experience: I have 2 months that i am waiting for a specialist referral and none of the gp doctors have answered to my request. They say they will call you for your telephone appointment and they don’t do it. I had such an awful experience with this GP and i would not recommend it to anyone.
Dear Enxhi, We're genuinely sorry to hear about your recent experience with the referral and telephone appointments. It is concerning to know that you've been waiting for such a significant amount of time and that your expectations have not been met. We appreciate you bringing these issues to our attention, as it is crucial for us to receive this kind of feedback in order to improve our services. We strive for prompt and efficient communication with our patients, and we apologise that we've fallen short on this occasion. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. This will allow us to address this immediately and prevent similar issues from occurring in the future. Our goal is always to resolve issues on the same day, and we're keen to correct this matter for you. Should you need to discuss anything further or require additional support, please don't hesitate to reach out through our two-way SMS system at +44 7903 593711 or our online chat on our website. Thank you once more, Enxhi, for your feedback. We are here to assist you and are committed to making things right. Best regards, Vanisha, Patient Officer
Negative experience: I'm a doctor who was a patient here, complete disregard for normal history taking, rude, and rough handed. Shocked by the quality of GP consults here as a medical professional myself.
Dear Sophie, We're truly sorry to hear about your recent experience at our clinic. It's disappointing to know that as a fellow medical professional, your expectations were not met, and you found the service to be unsatisfactory. We aim to provide compassionate and professional care to all our patients and your feedback is invaluable in helping us improve. Your concerns regarding the consultation process and the behaviour of our staff are taken seriously. We would greatly appreciate the opportunity to understand and address these issues in detail. For this purpose, please use our complaints form at https://nhsgp.net/NHS-complaints/. This will allow us to conduct a thorough investigation into your experience. Thank you once more, Sophie, for bringing this matter to our attention. We hope to have the opportunity to restore your confidence in our clinic. Kind regards, Vanisha Patient Officer
Negative experience: Do not wish to give even a one rating. The reception team needs to know that they are talking to patients and not at a restaurant. My friend reached late and I was with her for her appointment and she was spoken to and sent back like she did something terrible. We travelled two hours as this was an urgent appointment we were given hazeldene wembley as the GP by 111 earlier and she kept them as her GP. This is the first time we had a one on one appointment and realised it was extremely far, but we reached 8 mins late and she humiliated us. Did not even care to check with the doctor if she can take us. Never stepping foot here. Worst experience at a GP clinic with receptionist.
Hello Vidhi, We're sincerely sorry to hear about the less-than-satisfactory experience you had with our reception team. It's important to us that all of our patients feel respected and fairly treated, and we regret that this was not the case for your friend. We understand that travelling for a long distance, especially for an urgent appointment, can be stressful, and the situation seems to have been exacerbated upon your arrival. Please trust that we take your feedback seriously and we will address this incident with our team to ensure improved communication and empathy in our service delivery. Although we cannot change the past experience, we would value the opportunity to make amends. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. Your input is invaluable in helping us better our services for all patients. Thank you once more for your feedback, Vidhi. Should you require any further assistance or have additional issues to bring to our attention, please do not hesitate to contact us through our two-way SMS service at +44 7903 593711, our online chat, or directly through the NHS App. We aim to resolve issues on the same day and are committed to providing timely and effective
Negative experience: Worst experience. I understand I have been unwell and twice I got delayed for my appointment, the first time I understand but second time I was second time I was 8 mins late and the receptionist clearly refused to even check with the doctor if she would see me . On top of that it was such a humiliating experience for me and my friend, they way they spoke at the desk. I am going to change my gp and I’m never going to this place again. Really horrible experience
Dear Dhara, We're very sorry to hear about your recent experience at the clinic. It's certainly concerning to learn that you felt humiliated and were not satisfied with the service you received. We take such feedback seriously as it helps us ensure we improve our patient care and communication. We understand that delays can happen, especially when you're unwell, and we apologise if the response from our reception team seemed unaccommodating. Our aim is to treat all patients with the utmost respect and to provide the best care possible within the scheduled appointment times to ensure fairness to all patients. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. We would appreciate the opportunity to look into this matter more thoroughly and rectify any issues you faced. Thank you once more, Dhara, for bringing this to our attention. If there's anything further we can do for you or if you decide to discuss this over a different medium, please don't hesitate to contact us through our two-way SMS at +44 7903 593711 or our online chat. Kind regards, Vanisha Patient Officer
Negative experience: One of the uncared GP,I I have provided them with many times to correct thing ,but sadly someone above needs to look in to this surgery, eg cqc or NHS,from management to GP Owner. Lastly it is good to care for working patient. Think everyone before registering with this GP
Hello H, We're sorry to hear about your concerns. We truly value your feedback as it helps us improve our services. It's disheartening to learn you’ve had a less than satisfactory experience with our clinic. For a more detailed investigation into your issues, please do use our complaints form at https://nhsgp.net/NHS-complaints/. We take matters like this seriously, and someone from our team will look into your case promptly. Our goal is always to resolve issues on the same day, ensuring all our patients, working or otherwise, receive the care and attention they deserve. We strive to improve continuously and hope you'll notice positive changes moving forward. Thank you once more, H, for bringing this to our attention. Should you have any more questions or need further assistance, please don’t hesitate to contact us. Your satisfaction and health are of utmost importance to us. Best wishes, Vanisha
Negative experience: One star is too generous for this place I must say. I had a blood test and was told I would be contacted but when I didn’t here anything I called up to find out that a follow up had been made for me without even letting me know I only knew by chance as I went out of my way to find out. (Rare occasion they answered the phone).I then made several attempts to speak with someone from the practice but wasn’t able to and I haven’t had my follow up either as no one bothered to call me to speak about my blood test. This is very poor communication and treatment of patients , improvements must be made urgently for the good of the patients.
Hello Bobo, Firstly, I want to express our sincerest apologies for the experience you've had. We truly value your feedback, and it’s clear from your message that we have not met the high standards we aim to uphold. I'm genuinely sorry to hear about the issues you faced with communication following your blood test and the difficulty in receiving the necessary follow-up. Please be assured that your feedback is taken seriously and the concerns you've raised will be addressed as a matter of urgency. Our patients' welfare and satisfaction are of utmost importance to us, and it's evident that we need to improve on the communication front. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. This will enable us to look into your case specifically and ensure that the proper actions are taken. Additionally, I would like to offer you direct assistance with your follow-up. If you could contact us through our two-way SMS system on +44 7903 593711, we will make it a priority to resolve this issue swiftly. Thank you once more, Bobo, for bringing this to our attention. We are committed to learning from your feedback and making the necessary improvements.
Negative experience: Genuinely I don’t want to give any star as I have many bad experiences with this GP First is when I try to book appointment on phone it’s take to longer and after waiting on call may be half hour call disconnected , second is if I try book appointment on link they says they gonna call within 24 hour but never received call on time also after receiving call if is disconnected they never call you back and I need to go again with long process , really very bad experience with this GP even I have read the all past reviews all were about bad experience why they don’t want work on this this is my humble request to GP to look and please provide good service to patients
Hello Dipak, Thank you for taking the time to share your experiences with us. I am genuinely sorry to hear that you've had several unfavorable experiences when trying to book appointments and with our call system. We take such feedback seriously as it is crucial for us to understand where we can improve. We apologise for the inconvenience you've faced with the lengthy phone waits and disconnections, as well as the delay in receiving callbacks. Our aim is always to provide efficient and reliable services, and it is clear that we have fallen short in this instance. Please be assured that your concerns are being taken on board and we are looking into ways to enhance our appointment booking process. For a more comprehensive investigation into your specific experiences, I encourage you to detail your concerns through our complaints form at https://nhsgp.net/NHS-complaints/. This will allow us to address your issues promptly and effectively. Additionally, we recommend using our online consultation form at https://Help.NHSGP.net for booking appointments, including GP visits. Our Clinical Triage team aims to ensure same-day appointment allocation when the form is used. Thank you once more, Dipak, for your feedback. Should you have any more questions, or need further assistance, please don’t
Negative experience: my consultant please please please don’t Register with is GP i was registered about 2 year , they never pickup phone for appointments, and appointments is this much hard i can’t tell you anything so hard to book an appointment, i don’t give you zero star , now im in new GP the best of best
Hello Sultan, We're sorry to hear about the difficulties you experienced with our appointment system. We truly value your feedback as it helps us identify areas that may require improvements. Our aim is to provide easily accessible and efficient services to all our patients, and it's disheartening to learn that we fell short of that commitment in your experience. If you’re willing to, please use our complaints form at https://nhsgp.net/NHS-complaints/ for a more detailed investigation into the problems you faced. While we are saddened to lose you as a patient, we are glad to hear you have found a new practice that meets your expectations. Nonetheless, we wish you the best with your new GP and hope you receive the healthcare services you deserve. Thank you once more, Sultan, for your feedback. Kind regards, Vanisha
Fantastic experience: Thank you to the people who took care of my appointments through the Facebook page! You did a good job Anda Franculescu
Hello Andrei, Thank you so much for taking the time to leave us this positive review. We're delighted to hear that your experience with the appointment booking through our Facebook page was handled well. It's always encouraging for us to learn that our efforts to provide a good service are appreciated by those we care for. Thank you once more, Andrei, for your feedback. Should you require any further assistance or have more questions in the future, please do not hesitate to reach out to us through our two-way SMS system at +44 7903 593711, our online chat service on our website, or directly through the NHS App. We're here to help. Warm regards, Vanisha
Negative experience: If I could give zero stars, I would. This is the worst GP on earth. They don't care about their patients and are staffed by incompetent so-called professionals. They NEVER PICK UP the phone. This place is absolutely useless and a complete waste of NHS resources. It should be shut down immediately. I feel so sorry for the patients who rely on this facility. I hope someone comes forward to close it for good. In summary, this place can make you sicker than you ever were due to the sheer incompetence, unprofessionalism, lack of sympathy, and overall uselessness of the staff.
Hello Omosede, We deeply regret to read about your experience and the frustration it has clearly caused. We are truly sorry that we have not met your expectations in the service provided. Patient care is at the heart of what we do, and we take comments such as yours very seriously. We would appreciate the opportunity to investigate your concerns more thoroughly and would urge you to use our complaints form at https://nhsgp.net/NHS-complaints/ so we may do so. We aim to address all issues as swiftly as possible, often on the same day, and we are committed to understanding what went wrong in your case. In the meantime, for future communications, we recommend using our two-way SMS system at +44 7903 593711 or our online chat feature on the website for quicker responses. This might offer a more immediate and effective way to communicate with our team. Thank you once more, Omosede, for bringing this to our attention. We hope to have the chance to restore your trust in our clinic and prove the quality of care we strive to deliver. Kind regards, Vanisha
Negative experience: Appalling experience with in-person appointment, getting shamed for your health issues and further pushed into eating disorders, even submitted an online complaint and got no response or acknowledgement. Documents sent over a week ago to admin team, still missing from my account, so clinician cannot progress with referral. Same with recommendations from hospital, they are sent via email to the practice and no one uploads them so you don't get medication after waiting for years to get those NHS appointments. To top it all off, practice opens at 8am but reception isn't opening the phone line so good luck getting that blood test booked in! Edit: next day, same issue with reception unavailable
Dear Florentina, I am truly sorry to read about the several issues you've faced with our clinic. We aim to provide compassionate and professional care, and it is concerning to learn that not only has your experience been less than satisfactory but that you have felt disregarded after an in-person appointment. We take accusations of shame related to health issues very seriously, as this goes against our core values. Furthermore, delays in document processing and communications concerning medication are not the standards we strive for. We acknowledge the frustration and inconvenience this can cause, especially after what sounds like a protracted process to receive necessary care. Please rest assured, your online complaint is important, and we aim to ensure it is addressed with the urgency it deserves. However, I am concerned to hear about the lack of response. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/, if you have not already. Regarding your difficulties in accessing our services over the phone, I sincerely apologise for any inconvenience caused. We are looking into this matter to ensure that reception services are available from the time we open and that such a scenario does not repeat. Thank you for bringing these serious concerns to our attention. Should
Negative experience: This has been the worst GP experience I've ever had - I can't even give them one star. After being discharged from the hospital with a serious issue, it took an outrageous 10 days just to get an appointment, I haven’t even got appointment I went and sat there till evening to get appointment. and the reception team was completely unresponsive the entire time. When I finally did see the GP , that’s the only good part after that I had few requests for that they made empty promises that something would be done, but since then it's been the same story day after day - the staff say they'll take care of it, and then do absolutely nothing. The lack of care and follow-through from this practice is completely unacceptable. I am fuming about the utter disregard for patient needs, and I would never recommend this GP to anyone.
Hello Nikhil, Firstly, I would like to sincerely apologise for the issues you've encountered; it's clear that your experience with us was far from satisfactory and this concerns us deeply. We take your feedback seriously and are truly sorry to hear about the difficulties you faced in obtaining an appointment and the subsequent communication with our team. We aim to provide high-quality care and service to all our patients, and it seems we have fallen short in your case. We would like to investigate your experience further and address the problems you've highlighted. To do this effectively, it would be helpful if you could provide more detailed feedback. Please use our complaints form at https://nhsgp.net/NHS-complaints/ so that we can look into the concerns raised regarding responsiveness and follow-through on our staff's part. Additionally, for future appointments, please consider using our online consultation form at https://Help.NHSGP.net. Our Clinical Triage team works diligently to ensure same-day appointments when required. Nikhil, thank you again for bringing this to our attention. We are committed to improving and your feedback is valuable in this process. Should you need any further assistance or wish to discuss this matter directly, please don't hesitate to reach out to
Negative experience: I have been referred here, but no one is picking up the phone call or giving me a call to come. Can someone please pick up the call in reception?
Hello Naseem, Thank you for bringing this to our attention. We’re sorry to hear about the difficulties you've encountered in reaching us by phone. Your feedback is important, and we're committed to improving our communication so that we can assist you promptly. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. Additionally, for faster responses, you might find our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net more efficient. Our goal is always to resolve issues on the same day, and we strive to ensure that all our patients can easily get through to us when needed. Thank you once more, Naseem, for your feedback. If you continue to face issues or have any more questions, please do not hesitate to use the communication channels mentioned above. We're here to help. Best regards, Vanisha Patient Officer
Fantastic experience: The clinic has excellent customer service. I had met Dr. Abhinav Vepa who was quick, clear and reassuring.
Hello Adersh, Thank you for taking the time to leave us a review. We’re thrilled to hear about your positive experience with us and particularly with Dr. Abhinav Vepa. It’s wonderful to know that his assistance was quick, clear, and reassuring for you. Our team aims to deliver excellent customer service, and feedback like yours affirms our commitment to that goal. We hope to continue providing you with outstanding care in the future. Thank you once more, Adersh, for your feedback. Should you have any more questions or need further assistance, please don’t hesitate to contact us through our various communication channels. We’re here to help. Warm regards, Vanisha
Negative experience: I have been having health problems for months and have been completely unable to book an appointment with my GP. I have tried fill in the online form which does not let me send because my answers are not valid. When I phone the clinic the reception team is unable to book an appointment because it can only be done via the online system. Absolutely frustrating
Dear Ana, We’re sorry to hear about your concerns. We truly value your feedback as it helps us improve our services. It's disappointing to know that you've encountered difficulties in booking an appointment, and we apologise for the inconvenience this has caused. We recommend using our online consultation form at https://Help.NHSGP.net for all appointments, including GP visits. Our Clinical Triage team will ensure you receive a same-day appointment. If you are still experiencing issues with the online form, please make sure all mandatory fields are completed and that the information entered is accurate as per the instructions. If the problem persists, it would greatly help us if you could provide us with more details through our complaints form at https://nhsgp.net/NHS-complaints/ for a more detailed investigation into your concerns. Additionally, you can use our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net for quicker communication. Our goal is always to resolve issues on the same day and to provide timely and effective solutions for all our patients. Thank you once more, Ana, for your feedback. Should you have any more questions or need further assistance, please don’t hesitate
Negative experience: Very poor service from the receptionist. I went to ask for a document to certify that I am fit to work. However, they said right away we are not giving sick leave. How could she say that? Even I didn’t ask for sick leave. I just need certification from gp for to work certificate as I need it in my new employment. To cut the story short. I went home with nothing from this gp. Instead I went to private doctors and pay. This go is totally useless. Not helping the patients at all
Dear Minoucha, I'm genuinely sorry to hear about your recent experience at our clinic. It's clear from your message that there has been a misunderstanding during your interaction with our staff, and for that, I offer our most sincere apologies. Ensuring that our patients feel supported and correctly understood is crucial to us, and we regret that we fell short in this instance. Your feedback regarding obtaining a fit to work certificate is essential, and we are taking it seriously. We strive to improve our services and communication, and your input is valuable in this process. To ensure that we fully address and investigate your concerns, I kindly invite you to share more details with us through our complaints process. You can do so by visiting our complaints form at https://nhsgp.net/NHS-complaints/. Furthermore, to prevent any future inconvenience, I would recommend using our online consultation form at https://Help.NHSGP.net for any requests such as certifications or information about our services, including GP visits. Our Clinical Triage team will ensure that your needs are looked into promptly, and we will aim to provide same-day resolution whenever possible. Thank you once more, Minoucha, for your feedback. Please do contact us using our two-way SMS
Negative experience: Male receptionist was rude and dismissive. I have been making a simple admin request and it has taken months. Thankfully I haven't been suffered from any serious issues because I doubt that from the service I have received they would be capable of resolving anything. I am looking for a new gp asap.
Dear Rebecca, Thank you for taking the time to share your experience with us. We’re deeply sorry to hear about the issues you’ve encountered with our service and the impression you've been left with. Please rest assured, we take your concerns very seriously and are committed to improving our services. Feedback like yours is invaluable as it helps us to identify areas where we can enhance our practice. We certainly don't want any of our patients feeling that they cannot rely on us for efficient and professional assistance, regardless of whether the issue is major or minor. For a more detailed investigation into the problems you've experienced, we urge you to use our complaints form at https://nhsgp.net/NHS-complaints/. It’s crucial for us to understand the specifics so we can directly address them and ensure this does not happen again. Additionally, we want to ensure that any administrative requests you have are dealt with promptly. If you are still seeking assistance with your admin request or any future needs, we encourage you to contact us through our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net. Our goal is always to resolve issues on the same day and ensure every patient's
Negative experience: Worst GP ever, booking appointments take ages because they give you phone appointments first and it always take more than 10 days to do so and then at least two more weeks to get an actual appointment. Also when you call to make an appointment or to ask questions or complain they never help out and just use standards phrases to get you out of the line as quick as possible. Horrible service overall, definitely going to look for another GP.
Hello Sara, We're sorry to hear about your concerns with booking appointments and the service you received over the phone. We truly value your feedback as it helps us to improve our services. Ensuring our patients receive efficient and supportive care is of utmost importance to us and it seems we have fallen short in your experience. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. We take these matters seriously and are committed to addressing them. Additionally, for future appointments, we recommend using our online consultation form at https://Help.NHSGP.net. Our Clinical Triage team aims to ensure you receive a same-day appointment when necessary. Also, for faster responses, you can contact us using our two-way SMS system at +44 7903 593711 or our online chat available on our website, which may offer a more efficient way to communicate your needs. Thank you once more, Sara, for your feedback. Should you have any more questions or need further assistance, please don’t hesitate to use the aforementioned channels. We’re here to help and we’re committed to ensuring a better experience for you in the future. Best wishes, Vanisha
Negative experience: I have tried calling, I have sent emails, I have submitted requests on their website and had NO response for months. Everytime I call I am called number 8 and never get through, just told to leave a message. I urgently need to book my smear as I am so overdue and only have a few weeks left in the UK. I am so lost as to what to do. There are no walk in centres for this scenario. I have HPV. Why is this not taken seriously??!!
Hello La Smith, I’m genuinely sorry to read about the difficulties you've been facing in trying to book an appointment. We certainly take your health concerns seriously, especially considering your HPV condition and the urgency with which you require a smear test. Our goal is always to resolve issues on the same day, and we want to ensure that your experience does not reflect the standard of service we aim to provide. For a more detailed investigation into your concerns, and to ensure that your urgent needs are met promptly, please use our complaints form at https://nhsgp.net/NHS-complaints/. In addition, for future appointments or urgent enquiries, I recommend using our online consultation form at https://Help.NHSGP.net. Our Clinical Triage team will ensure you receive a same-day appointment. Alternatively, for faster responses, you can also use our two-way SMS system at +44 7903 593711 or our online chat available on our website. Thank you once more, La Smith, for bringing this matter to our attention. Please do reach out to us via one of the suggested methods so we can assist you with booking your smear test as soon as possible. We’re here to provide support and ensure you get the care you need before
Negative experience: I would love to put a minus rating if I could. How hard to get an appointment through 111 and due to the short notice and I had to take Uber urgent to the clinic. I could not control the traffic situation caused the delay for 15 minutes. But due to the policy the doctor insisted not to see the patient. I would like to ask even the patient is going to death in front of them, they also stick to the fxxxxx policy? No one want to see a doctor if not sick, what is the purpose for being a doctor??? Please ask yourself if the patient is your family member or relatives or friends you still think you’re right!
Dear C Y, Thank you for sharing your concerns with us. I'm truly sorry to hear about the difficulties you faced in securing an appointment and the frustration caused by the enforced policy at the clinic. We understand how distressing it must have been to be turned away after encountering an unforeseen delay. Please know that we take your feedback to heart, as it underscores the importance of flexibility and understanding in urgent situations. While we do have procedures in place to ensure our clinic runs efficiently and fairly for all our patients, we never lose sight of the compassionate care we aim to provide. For a more detailed investigation into your experience, I would encourage you to fill out our complaints form at https://nhsgp.net/NHS-complaints/. This will allow us to look into the matter thoroughly and take the necessary steps to prevent such situations in the future. Once again, I apologise for any distress this situation has caused you. We are determined to learn from your experience to improve our services. Thank you once more, C Y, for bringing this to our attention. Should you have any further concerns or require assistance, please don't hesitate to reach out via our two-way SMS system, online chat or the NHS App. Kind regards
Negative experience: I would love to put a zero rating...I agree I was 10min late but train issues are not my fault and the rest 3-4 minutes were taken by the receptionist as she lacked knowledge in something and was clarifying the same with her colleague. It was my decency to not interrupt them during that, and it is just a blood test that needed to be done, not any major appointment, which I got aftermonthss of waiting. The way the receptionist said he has changed his dress he wont check, it seems. Thank you for the wonderful service
Dear Anini, Thank you for taking the time to leave a review. We're truly sorry to hear about the challenges you experienced with your appointment and the service you received. It's important to us that our patients feel heard and supported, and it seems we've fallen short in this instance. We understand that public transport issues are beyond your control, and we apologise for any inconvenience this caused. Our aim is to accommodate our patients as best we can, and we regret that we were not able to do so on this occasion. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. Your feedback is invaluable as it helps us understand where we need to focus our efforts to improve. Thank you once again, Anini, for your feedback. Should you have any more questions or need further assistance, please don’t hesitate to contact us through our two-way SMS at +44 7903 593711, online chat, or directly through the NHS App. We are committed to providing you with the support you need. Warm regards, Vanisha
Negative experience: Very low service. Have been registered at NHS GP Hazeldene medical Centre for more than 2.5 years and I'm facing trouble everytime I need to book an appointment for any serious care.would advice to improve it. Not happy at all.
Hello Drashti, We’re truly sorry to hear about the difficulties you’ve experienced while trying to book appointments at Hazeldene Medical Centre. Your feedback is incredibly important to us, and we take your concerns seriously as they assist us to better our services. In our pursuit of providing the highest standard of care and service, we would appreciate the opportunity to look into your experiences in more detail. Please use our complaints form at https://nhsgp.net/NHS-complaints/ to provide us with more insight, so we can thoroughly investigate and address your concerns. Additionally, for future appointments, we would like to recommend our online consultation form at https://Help.NHSGP.net. It may offer a more seamless and quicker booking experience, with our Clinical Triage team ensuring that you receive a same-day appointment where necessary. Thank you once again, Drashti, for bringing this matter to our attention. We are committed to resolving issues promptly and effectively. If you require further assistance or have other inquiries, please do not hesitate in contacting us through our two-way SMS system at +44 7903 593711, our online chat, or via the NHS App. Kind regards, Vanisha Patient Officer
Negative experience: Worst experience ever. The receptionist didn't try to help. In other words she tried not to help and she made everything harder. I went there and she told me to go to somewhere else. After going there I understood that I had to take the printed form from my GP (which the receptionist had to give it to me). I had to go back again. She didn't help me and she wasn't responsible at all.
Dear Orkideh, Firstly, I would like to extend my sincerest apologies for the difficulties you experienced during your visit to our clinic. It is concerning to hear that the service you received from our receptionist was not up to the standard we strive to maintain. We take such feedback seriously as it helps us identify areas where we can improve. For a more detailed investigation into the concerns you’ve raised, please use our complaints form at https://nhsgp.net/NHS-complaints/. We are committed to resolving issues on the same day and ensuring that all our patients receive the assistance and care they rightly deserve. Thank you once more, Orkideh, for bringing this matter to our attention. Should you have any more questions or need further assistance, please don’t hesitate to contact us through our two-way SMS at +44 7903 593711, our online chat, or directly through the NHS App. Your experience at our clinic matters greatly to us, and we hope to better serve you in the future. Kind regards, Vanisha Patient Officer
Negative experience: My mother was in this surgery. I was left with a terrible aftertaste, these are people who don’t care about the patient’s convenience, mine had cancer and it was always very difficult for her to get medicine. You don’t need to come here if you have a seriously ill person. There was a terrible reception before who always deceived. I spent a lot of nerves with them. I talked with the manager about this problem, she got 0 results. No need to go here!!!
Hello Ferishta, Thank you for leaving a rating for our clinic. We really appreciate this vote of confidence in us. If there’s anything specific you appreciated about our service or if there is room for improvement, please feel free to share your thoughts. We strive to provide the best care for our patients and your feedback is valuable to us. Should you need any assistance in the future or wish to share more about your experience, please don’t hesitate to reach out through our two-way SMS service at +44 7903 593711, our online chat available on our website, or directly through the NHS App. Warm regards, Vanisha, Patient Officer
Negative experience: Absolutely horrible on multiple occasions. Always so long to get an appointment. By the time you get the appointment you’re either much worse into the problem which could have been avoided or better by trial and error. They don’t really care much about their people. Reception is slow due to one person dealing with the whole surgery while the other is handling online/calls. You have to argue for what you need before they take you seriously. Countless times I have to call 111 for help instead otherwise have to go in and find management to talk to.
Dear Vivianna, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about the frustrations and difficulties you've experienced in securing an appointment and the level of service you've received. We take your concerns very seriously and are committed to ensuring that all our patients receive timely and attentive care. It is disappointing to know that we have not met these standards in your case. We would like to look into this matter in more detail to understand what went wrong and what we can do to improve our service. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. This will enable us to address the specific issues you raised, including the waiting times and service at reception. For future appointments, we recommend using our online consultation form at https://Help.NHSGP.net. Our Clinical Triage team will ensure you receive a same-day appointment if needed, and our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net can offer quicker communication options. Our goal is to resolve these issues on the same day, and we aim to provide prompt and effective
Negative experience: The worst GP experience I've ever had. Rude reception staff and negligent behaviour from the GP's, I have sent countless emails and waited on the phone for hours trying to sort this. I have had a serious health concern for over 2 weeks now which has been handled horribly and is now starting to effect my health. I have done everything they have suggested, been to the emergency care, called 111, done my bloods, booked an appointment. If someone from the practice is seeing this I can not wait two weeks to receive my medication after a phone call with GP. I take this medication everyday, I understand that the drug I have been prescribed is discontinued, I need an alternative asap.
Dear William, Thank you for taking the time to share your concerns. We are genuinely sorry to hear about your experience and the frustrations you’ve faced; it is with regret we learn that our services have not met your expectations. We recognise the seriousness of your health concerns and understand the importance of receiving timely medication. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. This will enable us to look into your situation with the attention it requires. Additionally, if you’re still waiting for an alternative medication, we urge you to access our online consultation service at https://Help.NHSGP.net. Our Clinical Triage team will prioritise urgent cases such as yours to ensure a same-day response from your GP. We aim to resolve issues on the same day and provide swift and effective solutions for our patients. Your feedback is invaluable as it helps us to improve our services moving forward. Please accept our apologies for any distress caused. Thank you once more, William, for your feedback. Should you require further assistance or need to discuss your case in more detail, please don't hesitate to contact us via the two-way SMS system at +44 7903 593711 or
Negative experience: Disappointing Experience at Hazeldene Medical Centre I recently had an appointment scheduled at this morning, which I secured after multiple attempts and answering over 20 questions. Despite arriving fifteen minutes early and taking time off work, I was informed upon arrival that the doctor wouldn't be available that day. It was disheartening to learn that a voicemail had been sent notifying me of this change just twenty minutes prior, while I was already on my way and unable to receive the message. This lack of communication and consideration for my time is unacceptable. Considering the substantial financial investment I've made with a £700 annual GP subscription, this experience was particularly disappointing. Not only did I waste my time, but I also incurred additional expenses for travel.
Hello Ahmmed, Firstly, let me apologise for your disappointing experience at Hazeldene Medical Centre. We sincerely regret that you had to face such inconveniences, especially after taking time off work and arranging travel. It is indeed frustrating to arrive for an appointment, only to be informed of its cancellation without adequate notice. Please be assured that we take concerns like yours very seriously, as they highlight areas where we need to improve. Our aim is to provide seamless and considerate communication to all our patients, and it is clear that we did not meet this standard on your visit. Regarding the financial impact and the dedication you have shown to us with your annual GP subscription, we are committed to resolving this issue to your satisfaction. We encourage you to share more details through our complaints process at https://nhsgp.net/NHS-complaints/ so we can not only address your personal experience but also prevent such occurrences in the future. Thank you once more, Ahmmed, for bringing this to our attention. We value your feedback as it helps us strive towards better service. If you require immediate assistance or wish to discuss your experience further, please contact us via our two-way SMS system at +44 7903 593
Negative experience: Was removed as a patient with no communication other than an automated email which I easily could have missed - with absolutely no reason given. I rely on a repeat prescription without which I can go into severe withdrawal, so imagine how dangerous it is to have all your records on the nhs app gone in an instant because it’s no longer linked to your doctor’s records and no way to request that repeat prescription. This is after the practice has messed up issuing these prescriptions in the past and in general, trying to get in contact with them to resolve anything is a complete nightmare. Avoid like the plague if you have the chance *Edit: As you can see from the reply from the clinic below I was assured that there was an avenue to contact the clinic and that a ‘clinical triage team is on hand’ to help. Absolutely none of that is true. There is no response either from the two way text service, the complaints form, calling the clinic or using chat to contact the clinic. After 24 hours I finally got a one line response over chat saying I was no longer registered. Which obviously solves nothing because I still don’t know WHY and there has been no help in either issuing a prescription or at least forwarding me my records so I can prove to another doctor the medical history for the prescription. Absolutely disgraceful
Hello Amy, We're truly sorry to hear about the distressing situation you've encountered with being removed as a patient and the subsequent issues with your prescription and medical records. Your feedback is extremely important to us and we take such matters very seriously. For a more detailed investigation into your concerns and to ensure that this matter is addressed with the attention it requires, please use our complaints form at https://nhsgp.net/NHS-complaints/. We want to ensure that there is no compromise to your health and that such inconvenience is not experienced by you or any other patient in the future. In the meanwhile, to handle the immediate issue with your prescription, we urge you to get in touch with us directly through our two-way SMS system at +44 7903 593711 or our online chat service. Our Clinical Triage team is also on hand to ensure you receive a same-day appointment to discuss your prescription needs, which you can book via our online consultation form at https://Help.NHSGP.net. We aim to resolve issues on the same day and we are committed to doing so for every individual patient. Your wellbeing is our utmost priority. Thank you once more, Amy, for bringing this to our attention. Please reach out to
Negative experience: I've been incredibly disappointed with Hazeldene Medical Centre. Despite my numerous attempts to schedule an appointment, I couldn't get through. Even after applying for a sick note online, I received no response whatsoever. It's been an utterly frustrating experience, and I expected much better from a medical facility.
Hello Ananya, I'm genuinely sorry to hear about your disappointing experience trying to schedule an appointment and obtain a sick note with us at Hazeldene Medical Centre. We understand how important access to healthcare services is, and it is concerning to learn that we have not met your expectations on this occasion. We take issues like this very seriously, and would like to investigate this matter further to understand what went wrong and ensure it does not happen again. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. Additionally, I would like to encourage you to use our online consultation form at https://Help.NHSGP.net for all appointments, including GP visits. Our Clinical Triage team will ensure you receive a same-day appointment. For faster responses, you can also make use of our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net. Thank you once more, Ananya, for your feedback. We are committed to resolving issues on the same day and improving patient experience. If there's anything more we can assist you with, please don't hesitate to get in touch. Best
Negative experience: Remove this horror show. I still have no medication after 96 hours. I am going insane as a result. I have been on the phone forever. Still no answer. I haven't moved from 8th in the queue all day because nobody is answering. Literally an hour on the phone, and every ten minutes they put you in an automated queue buster which restarts your queue. I don't know. It's Like they're trying to drive mentally sick people into ending it all. How can I stay sane to stay alive to get anti suicidal medication if you can't even pick up a phone. Take me off your book's NOW. you should NOT be running a mental HEALTH centre when your answering machines drive people to psychotic episodes. I have never been more angry and frustrated at anyone group of people before. I despise this place. Why so much? Because I kept calling from another phone, just to see if I had moved up in the queue, because again, every ten minutes, it resets. I hadn't moved. Still caller number 8 after 45 minutes. Absolute nightmare.
Hello Jack, Thank you once more, Jack, for your five-star rating. We really appreciate this vote of confidence in us. It's wonderful to know that you had a satisfactory experience at our clinic. Should you have any more questions or need further assistance, please don’t hesitate to contact us through our two-way SMS at +44 7903 593711, online chat, or directly through the NHS App. We're always here to help. Best wishes, Vanisha
Negative experience: Terrible. I could go on about the Multiple experiences I’ve had, where there has been no resolution and impossible to get a hold of them or them calling me o with the wrong records or no records at all. The recent experience put the nail in the coffin. I wouldn’t not recommend this GP to anyone.
Hello Roseli, I am very sorry to hear about the difficulties you've encountered with our services. Your feedback is incredibly important to us, and it's clear that we have not met your expectations – for which I sincerely apologise. It is concerning to read about your experiences regarding accessibility and records management. I would like to assure you that we are committed to resolving such issues swiftly and efficiently. To help us do this, could you please provide more detailed feedback through our complaints process? This will enable us to investigate your concerns thoroughly. You can find the form at https://nhsgp.net/NHS-complaints/. Additionally, to avoid any issues with medical records in the future, I encourage you to download the NHS App at https://App.NHSGP.net for secure access to your health information. Thank you once again, Roseli, for bringing these matters to our attention. We are eager to resolve these issues to improve your experience and the service we provide to all our patients. Best wishes, Vanisha
Negative experience: I experienced a highly disappointing level of medical care. The staff's behaviour was both rude and unprofessional, suggesting a lack of proper training and education. Despite investing few months in seeking help, I found no resolution to my issue, ultimately necessitating a call to 111 for support.
Hello S, We’re deeply sorry to hear about your disappointing experience with our medical care and staff behaviour. It is concerning to learn that you felt our team was rude and unprofessional, and that your health issue was not resolved after several months. We truly value your feedback as it is crucial for us to improve our services. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. This will allow us to thoroughly review the circumstances you’ve mentioned and ensure steps are taken to address them properly. We are committed to ensuring our staff receive continuous training and education to uphold a professional and courteous service at all times. Our goal is always to resolve issues on the same day, and it’s disappointing we did not meet this standard on your visit. Thank you once more, S, for your feedback. Please do reach out through our two-way SMS system at +44 7903 593711, our online chat on our website, or directly through the NHS App for any further assistance. We take your experience seriously and are here to provide support and address your healthcare needs. Kind regards, Vanisha
Negative experience: It's just impossible to get them on the phone or be able to actually make an appointment. They always direct you to the online service that often just redirects one to the pharmacy. If I wanted to see a pharmacist, I'd simply go to the pharmacist! Absolutely abhorrent that there's such a massive barrier to simply make an appointment with a GP.
Dear Acacia, Thank you for taking the time to provide your feedback. We’re sorry to hear about the difficulties you’ve experienced in trying to reach us and make an appointment. We truly value your input as it is essential in helping us enhance our services. We understand that it can be frustrating not to have direct contact when you need it, and we apologise for any inconvenience you have faced. Our online consultation system is designed to streamline appointment bookings efficiently, but we certainly don't want it to feel like a barrier. It's also intended to connect patients with the most appropriate healthcare professional, which sometimes may be a pharmacist for certain conditions. However, we understand this does not replace the need to see a GP when required. For a more detailed investigation into your concerns, please use our complaints form at https://nhsgp.net/NHS-complaints/. We want to ensure this doesn’t happen again and we're committed to finding a resolution for you as swiftly as possible. Additionally, our clinic offers various communication channels like our two-way SMS system at +44 7903 593711 or our online chat available on our website at http://nhsgp.net, which may be more expedient methods for addressing your needs in the future.
Fantastic experience: I don't understand the bad reviews, I never got appointments at my previous GP and it was difficult to make appointments on last minute notice, so I registered with this online practice. I've had an amazing experience so far one year in. Their online chat service on their website is great if I can't get through. They are very supportive and it's so much easier than before. If you're a parent like me, their service really helps manage health without the worry of waiting. I wouldn't recommend enough!
Hello Connie, Thank you for taking the time to share your experiences with our clinic. We're absolutely delighted to know that you’ve had an amazing journey with us over the past year. It's fantastic to hear that our online chat service has provided you with the support you need, especially when managing health concerns as a parent. We take great pride in making our services as accessible and supportive as possible, so it's very rewarding to receive such positive feedback. The fact that you've found it easier to manage health without the worry of waiting reaffirms our commitment to efficient and patient-centric care. Thank you once more, Connie, for your five-star rating and for your strong recommendation. We truly appreciate this vote of confidence in us. Should you require any assistance in the future, please remember our online chat, as well as our two-way SMS system and NHS App for your convenience. Wishing you continued good health and a pleasant experience with every visit. Best regards, Vanisha Patient Officer
Negative experience: the worst practice ever. please rethink before ever ever registering with them. I had a stye and i filled out an online consultation form on 18th of February. I finally received a call back from an unhelpful clinical , who told me to go a&e ?? what.
Tiolu How unfortunate to hear about your experience, and we are genuinely sorry that you felt dissatisfied. Patient safety and care are at the core of what we do at GP Pathfinder Clinics, and we take your concerns seriously. However, we must point out that Google reviews may not be the most effective platform for addressing specific clinical care concerns. These matters are best handled directly with our practice, where we can address your concerns appropriately and in accordance with patient confidentiality and care standards. Regarding your specific situation, it's important to clarify that our clinicians are trained to assess symptoms and recommend the most appropriate course of action to ensure patient safety. If the clinician deemed an emergency assessment was necessary for your condition, this advice is given with your best interest in mind. Our aim is to ensure that any potentially serious conditions are promptly and adequately assessed in the appropriate setting, such as an A&E department. We appreciate feedback and are here to listen to our patients' concerns. If you believe your experience did not meet the high standards we strive for, we encourage you to reach out to us directly. This allows us to understand and address your concerns more effectively, and to take steps to improve our services where needed. Your health and satisfaction as our patient are paramount, and we are committed to ensuring that all patients receive the care and attention they need.
Fantastic experience: The doctor that I was consulted by was incredible; he listened patiently to my complaints, gave detailed advice explaining my condition and even offered me a coffee from the practices ‘bean to cup’ machine. A true guardian of the NHS’s reputation!
That's wonderful to hear! If you ever need to consult a doctor again, remember you can use our 2-way SMS service or online chat for quicker response times. Also, consider filling out an online consultation form for assistance from our clinical triage team on the same day. Thank you for your positive feedback!
Negative experience: Worst ever GP, they first didn’t give me appointment for a sick child for 7+ plus days , then they sent me back because I was 12 mins delayed with a sick child who had 39 degrees fever.
I'm sorry to hear about your experience. It sounds like a difficult situation for you and your sick child. To avoid long waits on the phone, have you considered using our 2-way SMS service or online chat on our website for quick assistance? Additionally, filling in an online consultation form can help our clinical triage team address your concerns promptly. Your child's health is important, and we want to ensure you receive the care you need without delays.
Negative experience: They don’t call you back and now I can’t get my medicines. My treatment is disrupted and I need to wait for 10 days for a phone call again. They did the same with my blood test results. I gave my blood and thats it. You need to struggle hard to get any treatment or even to learn your results.
Negative experience: Got a phone appointment but no one calls and you need to book an appointment again. New appointment date is 10 days later. Poor service.
Negative experience: Can't tell about the performamce level of doctors,but what i can tell that some really lacks brain cells there. Rude doctors,egoistic. Had "consultation" on mobile: 5 mins of phone call,doc managed to make fun of me 3 times, shouted and tried to make me feel guilty for his behaviour. Pathetic.
Fantastic experience: Ms. Millie(or Milly), she’s a staff receptionist I guess, met her when I visited Hazelden Medical Centre regarding my econsult. She is a gem of a person She heard about my situation, she tried her level best to do what she could, she finally gave me a solution and assurance of getting a call from my GP and I would say all of this has made my consultation really smooth. Cheers to my first experience from Hazelden medical centre all because of Ms.Millie or Milly( sorry I don’t know her full name) hoping she will be notified and appreciated for her work
Fantastic experience: I recently had a very pleasant experience with doctor Michael, who went above and beyond to help us understand my husband’s tests and results which came back from the GP. He is an asset to the team! I’m much more confident in the care me and my husband receive from this GP now.
Negative experience: I am trying to book an appointment for my daughter since this morning. It is impossible to contact this GP. I tried to call, to book online...everything. Nobody will answer. It is useless. Worst ever.
Negative experience: After several awful experiences with this GP Surgery, I decided to register with a new medical centre and it was the best decision I could have made - way better than Hazeldene and its clinics. However, 1 week after I registered with the other GP Surgery I received a message from Hazeldene saying “Thank you again for registering with us at NHS GP, within the last week” - WHAT?! I NEVER re-registered with them. This is a EXTREMELY DIRTY TACTIC from their side. I don’t know what else I need to do to leave this practice forever. I strongly recommend anyone thinking to register with them to reconsider it to save their physical and mental health.
Negative experience: I have recently registered with this general practitioner's office and have encountered difficulty in reaching their reception over the past two days. Unfortunately, my attempts to contact them have been unsuccessful, and I am unable to secure an appointment. I am disheartened by the level of service provided and would appreciate assistance in addressing this matter promptly. Thank you for your attention to this concern.
Negative experience: The worst gp practise, they have introduced a que busting service which is complete rubbish, cuts you of automically, can never get through ti them. Its ridiculous, spoke to a lady called ursha when i eventually got through to them via the priority service and she cut me of also very rude staff. !!!
Negative experience: I relocated last year September and have been struggle to get my existing conditions on regard in order to receive my medication every month. Finally in November I thought it would be resolved. Heard nothing the whole December. Called them last week regarding this. No one could help me or had any idea of what I was talking about. Had to make another appointment, got an SMS to take blood pressure readings again (gone through the whole process as before). Got another SMS stating that they will phone between 08:00 and 10:00 today. They only phoned at 18:30 this evening. The guy on the other end was so rude, he said “tell me what’s wrong quick or else I can’t help you”. Had to repeat everything again! Only for him to say he can’t help me and I must make another appointment with the GP and speak to him directly. No one is of help and now my health will be affected.
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