Crest Medical Centre

Negative experience: This surgery chain appears more focused on profit than patient care. They register more patients than they can safely manage, resulting in unanswered phones, no appointments, and overstretched, poorly supported staff. I was incorrectly medically coded with conditions I do not have, then repeatedly contacted for unnecessary checks. This has now caused serious issues when applying for life insurance, as my medical record contains inaccurate information. I am escalating this to the CQC. There is also a serious data protection concern — in 2017 my medical information was disclosed to a third party without my consent. Management showed little interest beyond a verbal apology. This used to be an excellent practice under Dr Dalsania. Now it feels like a business, not a GP surgery. If you care about your medical records, privacy, and being able to speak to someone when you need help, look elsewhere.

Negative experience: The worst GP ive ever had the displeasure of going to, the reception staff are absolutely useless and unreachable and will ignore your calls on purpose. You would think people working in healthcare would be at least a little bit empathetic but NOPE. I've un-registered and will never return to this mess of a GP again!!

Negative experience: The worst GP I've ever seen

Negative experience: Staff members are super rude. Even doctors are unprofessional.. i wish i never comeback here.. i never recommend to anybody. If you wanna treat like an animal come here. Also doctors are treating you like they are favour on you.

Negative experience: Worst GP I’ve ever seen. I went there with my newborn i was 10 minutes late and they cancelled my baby’s appointment and even the doctor was so rude, she said you missed the baby appointment and she only checked me, she took less than 5 mins to check and I was 40 days postpartum, the receptionist booked another appointment for baby and the doctor was rude too, I asked for some advice and she made fun of me, I deeply hurt visiting there, I changed my next appointment to different surgery and I think it’s the best decision. I hope they soon will realise and should understand what patients are going through and how much we wait for appointment and they cancel it just for 10 minutes. Sorry, but no sorry

Negative experience: We had the appointment at 9 am and we waited 30 minutes with a newborn baby as the nurse Smith didn't show up at all and we had to reschedule the appointment. Very unprofessional.

Negative experience: Really the worst GP experience ever! I went there with my crying newborn in my arms. We were 12 minutes late, partly because I had to spend at least 2 minutes dealing with the self check-in machine that wasn’t even working properly. Instead of helping, they cancelled my appointment straight away. They said the doctors were too busy, but there was literally no one in the waiting room! With newborns, it’s really difficult to make it exactly on time for an 8:30 appointment. You’d expect a bit more understanding and flexibility. The NHS really needs to take action about this practice. All the reviews are 1 star — doesn’t that say enough about how badly they’re running things?

Negative experience: If I could give this place 0 stars, I would. This is the most unprofessional and unhelpful GP practice I have ever dealt with! I had a blood test and by the second day my hand was swollen and badly bruised. I also use the NHS app, but every time I have a blood test or any other test, they never call me to discuss the results. Instead, they mark it as if I “missed their call” — but they never actually call! Once, when I phoned to book an appointment, the receptionist told me, “Who told you to book an appointment? You have to wait for a doctor to call you, they’ll decide if you get one.” Completely rude and dismissive. I’ve finally moved to a new GP, and I’m so relieved. The staff and doctors here are unbelievably unprofessional. Do yourself a favour and avoid registering with this practice

Negative experience: This whole group of practices is an absolute shambles. Clinicians just sitting in their rooms without patients making us wait unnecessarily. Appointments almost impossible to get. In 5 years they couldn't get my medical record. It's still not up to date. I can't wait to change my GP soon.

Negative experience: I am writing to formally raise a very serious concern regarding my experience at Crest Medical Centre in London, where I was unexpectedly scheduled for a blood test today through the NHS system. To my surprise, upon arriving at the clinic, I found a large crowd of patients also waiting. It became apparent that we had all been called in on short notice. Everyone, including myself, had to wait far beyond their scheduled appointment times — I personally waited over an additional hour, with no clear communication or proper scheduling in place. What’s even more concerning is the poor standard of care I received during the blood draw. The nurse who attended to me appeared to lack the proper technique and posture required for drawing blood safely and effectively. I have undergone many blood tests in the past, particularly at clinics in Wembley, where staff have always demonstrated a high level of professionalism. Unfortunately, this experience at Crest Medical Centre was in stark contrast. Despite the nurse apologising repeatedly, she attempted the procedure multiple times without success, causing unnecessary pain and discomfort. Furthermore, the hygiene conditions in the clinic were visibly substandard, which raises serious concerns about patient safety and basic clinical standards. I do not understand how such underqualified and unprofessional staff are being employed in an NHS facility. It is deeply disappointing to see public resources and government funding used in such a poor manner, providing inadequate service to patients who depend on the NHS. I hope this complaint will be taken seriously and investigated promptly. I trust the NHS will take necessary action to ensure that this kind of substandard care is not repeated, and that clinics uphold the standards expected by the public.

Negative experience: I saw Samuel the physio ant Crest medical centre after a knee injury. He didn’t give a real diagnosis, didn’t refer me for an MRI, and gave me a generic rehab plan. I trusted his judgment, but weeks later I got a second opinion from another GP and was finally sent for a scan — turned out I had a meniscus tear. The delay in diagnosis has now led to longer-term complications that could have been avoided with appropriate action early on. While I take responsibility for not seeking a second opinion sooner, I feel Samuel’s care was inattentive and lacking basic clinical judgment. I hope others receive more thorough care than I did.

Negative experience: Firsly, I had a fasting blood test and I was called 45 mintues after I arrived. Secondly, very sad because I felt pain on my arms after taking blood and the day after my arms was really sore and I a big bruises,, is it normal I dont think so.

Negative experience: I’ve been trying to book a blood test for my dad since early June 2024 and got an appointment 16/07/2024 1 month after, because they seem to be really busy, this appointment was then cancelled, and sometimes people call in sick so I understand that but the next available appointment was 09/08/2024 . This is ridiculous my dad is diabetic + high risk and he hasn’t had his bloods checked for over 1 year simply because there’s no appointments available ever. To top it off I Called to rebook the appointment, and was met with a rather rude attitude on the other side. A lady called Mala, she couldn’t even hear me since there was a baby crying in her background so when I asked her questions she completely ignored me . I’m not sure if she’s working from home or at the practice but it was really bad - professionalism is a huge issue in this practice . I’m really annoyed at how staff have handled the care of my dad in This practice no care/empathy. I would like to speak to the practice manager asap. This practice is only good for the unemployed because what do you mean you can call me any time including 8am in the morning for a telephone consultation where I’ve had to miss because I was commuting to work + I had to wait 2 weeks for this appointment and then when I call back by rearrange the same day they tell me they can’t call me until next week but proceed to still not give me an appt time, and also blurt out there was something with my blood test so by thats 3 weeks of not knowing what’s wrong with me. Unprofessional needs to be shut down

Negative experience: This is honestly the most unprofessional and inappropriate medical care I have ever received, and that is saying something because I am from the U.S. I was sent by A&E to get a follow-up vaccine that was time sensitive and told that I had to go to this specific GP (I’d registered through a general portal and, despite not living close, it sent me here). Not only did they not have the vaccine when I arrived—despite having confirmed on the phone beforehand with their centralized reception service—they basically threw up their hands and told me I’d have to raise it again the next day with no promise that they would be able to address a genuinely serious and potentially life-threatening error. When I asked for an email in writing confirming what they told me, they said they couldn’t without permission from management who was closed, and when I begged for at least written confirmation that they’d call me the next day, they said to get out or they’d call the police. I was literally crying begging for help and they said they’d call the police. No mention or acknowledgment of the health risk or attempt to facilitate treatment. Do not go here, do not let a loved one go here.

Negative experience: Absolutely terrible staff.

Negative experience: Crest GP is consistently disappointing when it comes to customer service. The reception staff are miserable, inflexible, and unwilling to accommodate even the slightest delay. This time, I was 12 minutes late—an exception for me—and was told I had to reschedule at a different branch. Meanwhile, when the GP runs late (which is almost always), patients are left waiting indefinitely, and that’s just considered normal. No apologies, no consideration. If patients are expected to be on time, maybe the GP should hold itself to the same standard. A simple solution: if someone is late, admit whoever is in the waiting room and see the latecomer when they arrive. But flexibility isn’t exactly a strong suit here.

Negative experience: I don't have the option to give below 1 star. Otherwise, I will choose that. Worst every GP. Just avoid this GP if you can; otherwise, ruin your day

Negative experience: Worst medical care center in Britian. Stay away. Doctors and staff have no clue what they are doing can't belive this place is still open. Last 10 years have been the worst.

Negative experience: Waiting always for medicines..should be straight computer transfer to chemist automatically...waiting 5months for a letter from doctors for bank account which I'm going to pay 40 pounds...still waiting?? The surgery gone downhill due to takeovers and merging with other surgeries...anymore looking to join surgery I would recommend to look elsewhere

Negative experience: Worst surgery ever. Weeks to get a appointment and when I did take my son I was rushed to explain the medical issue and was told a referral was made to pediatrics only to call 6 weeks later and told the G.P said it her notes "no need to refer" Felt very two faced. Also trying to get through on the phone is a complete joke! Was trying for hours, when I went in I saw the receptionist just sat there! Phone was muted!

Negative experience: I booked an appointment for a flu vaccine at 2:30 pm today and arrived before the scheduled time. They made me wait for 45 minutes due to their negligence. The issue was that two people with the same first name had appointments at 2:25 pm and 2:30 pm, but their surnames were different. They called the first person and mistakenly marked my appointment as completed without giving me the vaccine. I waited for 30 minutes and informed the receptionist, but she told me to wait, took her bag, and left the building without addressing my issue.After 45 minutes, I asked another receptionist to do something. She was helpful and contacted the person administering the vaccines to inform them of my situation. When I was called, it was by the wrong surname, which confused me. The receptionist told me to go in, but I was really dissatisfied with the staff. They didn’t seem to care about the time people were wasting, and they called me by the wrong name. The person who gave me the vaccine didn’t offer any explanation, didn’t apologize for the mistake, and showed no courtesy. She just gave the vaccine and sent me away.

Negative experience: Update based on the Reply to the Review: I have already tried all those channels to no avail. Perhaps you should go through your backlog and the picture posted which is timestamped. Impossible to get in touch with them on the phone. Messages sent for appointment bookings are cryptic and incomplete (see attached) without the link to book the appointment and no way to follow up cos the reception cannot be reached!

Negative experience: Disappointed to the service. Do not deserve even a star if there was a choice. I came half an hour ahead of my scheduled blood test, and they kept me waiting for 40 mins, and I was not called. The practice was not even busy at the time. There were 5 patients waiting, and I was the second who arrived, and all of them were called but not me. I went back to the receptionist and told her that I couldn't wait any longer. She just asked my name again and did nothing. What a rubbish GP practice, I will not book myself here again.

Negative experience: I never write reviews like this but I am extremely disappointed with Crest Medical Centre. DO NOT GO TO THIS GP! It took almost three weeks to receive my prescribed medication, despite contacting the clinic nearly 10 times and sending a desperate email (to which they have still not replied weeks later). Meanwhile my condition remains untreated. Each call resulted in assurances that the issue would be resolved, promises of a callback, or being placed on hold for 15-20 minutes and then directed to an automated system, after which I never received any follow-up. The problem does not lie with the doctor I saw but rather with the reception staff and the clinic's administrative processes. The receptionists were unhelpful and unresponsive. The lack of communication and major delay in receiving my medication are wholly unacceptable. Avoid this clinic.

Negative experience: If I could offer 0 stars then even that would be generous. Where to begin with this surgery. I haven’t made this review lightly. I have given chance after chance to this surgery. I understand their constraints, the amount of hours in the day, the amount of patients they have and a change in procedures. There is no excuse for poor management. I do not blame doctors, clearly they are there to fill their day. Firstly, I would just like to applaud the practice nurse Ebony who is a wonderful human being and who I personally would give 5 stars to for bedside manner and wholesomeness. I hope that she is still at the practice. For every other experience of this specific practice there is nothing good to say. Their system: This surgery is one of a group of three (I believe). The sheer size of the practice must be large including all the patients they have. It should be criminal as they are unable to provide a basic level of service. You must complete an e-consult form for just about anything. I am sure there will be leeway for elderly or disabled patients. Why might this be a problem? Well, you may have a minor query such as booking a vaccination for a child or would like to make a planned appointment to see a doctor for a private matter. You might just have a query about an administrative process. Forget that, your issue will be looked at and decided by someone in the office as to whether you warrant an appointment and advice. Even if your issue does warrant an appointment, don’t expect one. You will be given a telephone appointment, (which you will be told about 5 minutes before someone calls you) potentially be misdiagnosed and then questioned as to why you even have a problem in the first place. You may not see anyone and will be directed to a pharmacist or will just receive no response. This is no exaggeration. GDPR Expect this to be breached regularly. Your personal details will be shared will pharmacists without your permission and emails sent to you in error. Rude receptionists Again, I cannot speak for every person but the few that I have come across have no basic manners. They need proper training on how to deal with humans. I don’t think it is their fault. I think they are unhappy. Complaints Don’t expect a response to your complaints. You are not a patient and your voice is not valued. Telephone Do not expect an answer to their telephone number. You will be on hold for 45 minutes. Errors Expect your medicine to not be sent, expect referrals not to be sent or chased. Expect to have to chase them yourself. Don’t expect a response to e consultations it’s great if they are answered but don’t hold your breath. Doctors Arrogant locum doctors (some not all) no specific practice manager to hold accountable. No designated doctor or nurse who are resident (assigned) to this specific practice. (None that I have consistently seen). If you are someone seeking a practice to never use and just be registered at. This is the place for you.

Negative experience: THEY CANNOT EVEN DO BASIC ADMIN STUFF LIKE DO A BLOODY BLOOD TEST REQUEST!! SOENT AGAIN £27 on taxi for nothing!!! RUBBISH PRACTICE

Negative experience: Not worth a single star, wish I could give 0. Cancelling the appointment for a 3 month old baby very last minute, without giving any alternative, even tho appointment has been booked for weeks. Rude receptionist, staff who clearly don't care about their patients, you can wait an hour on the line to get in touch with them, and they will cut the line when you start talking. Rude and unprofessional. I'm taking my baby somewhere else.

Fantastic experience: I went there for my PAP test. All of the staff were very nice and kind, and the appointment went smoothly. The Dr answered all of my questions. It was a very nice experience! Thank you!

Fantastic experience: Great staff very warm and welcoming

Negative experience: UNPROFESSIONAL. THEY CANCELLED MY APPOINTMENT AT THE VERY LAST MINUTE. I GOT THAT APPOINTMENT A WEEK AGO. I HAVE BEEN PAIN THIS ENTIRE TIME. I AM WAITING FOR A RESPONSE.

Negative experience: They don’t even care about patients. They have cancelled a kids appointment and gave an abrupt statement that the kids mom has cancelled. Knowing the NHS system how it is working, the nurse was heared saying from the other end to the receptionist, “ she has called in and cancelled “ it’s frustrating when both parents had to schedule their work and kids school time and getting cancelled continuously without pre notice. In humane nature and attitude. Not even worth a single star.

Negative experience: Terrible can even get an appointment since before covid at all Horrible

Negative experience: I have been to the practice on Thursday. The girl at the reception, I believe her name is Esna, was talking and screaming at the customers if they understood what medicine they should proceed to take. I highly recommend she be fired from her place as I had to take her name and surname due to her rudeness and disrespect for those coming to the medical centre.

Negative experience: The most unprofessional go service. NHS SHOULD REVIEW THEIR LICENSE AND SHOULD TAKE THEM OUT OF THE GP PRACTICE. If you ask them for reports they will simply answer back that we can't find your reports. If you ask them for your follow up appointment they will tell you we don't know. Making hell of money from NHS buy not delivering to the customer. #ministry of health #nhs

Negative experience: In my opinion, the management of these 3 GP surgeries do not care about the patients. Been at this surgery for over 35 years & it has slowly become more & more awful. Calling the surgery; very difficult to get through. Going in person to make an appointment; you get the uneducated reception team trying to ask you what your health problems are in front of the whole waiting room. Muppets. Trying to get an appointment the same week seems impossible & even getting a call back is also ridiculous as some times they let it ring twice and if you don’t answer quick enough they cut you & move on to the next. NHS needs to shut these 3 down for their awful patient care.

Negative experience: Trying to arrange for a standard smear test is proving to be frustratingly difficult. They don't pick up the phone - I was only hold for 1.5 hours as the first in queue. Did an e-consultation and haven't heard back. Using their online chat - since last week - and no proper response. Hoping to get this appointment booked somehow. What is the point of investing money into online/automated services if the system doesn't work. Digitisation is supposed to make things run more smoothly, not impede on getting the simplest things done.

Negative experience: This surgery should be audited and reported. Complete lack of professional service. What's wrong with NHS? The worse service and neglect to patients!

Fantastic experience: Very fast and wise people They Quickly do the job.

Negative experience: All the staff, from Doctors, Nurses and reception staff should be working at a recycling centre sorting rubbish. Very bad service, I have a long term health problem and I didn’t get to see a doctor for 2 years that I was with them for. This GP surgery should be shut down and staff to be ordered to work at a recycling centre, because they do not have the capacity to run a GP practice.

Negative experience: This GP is truly the worst I’ve ever seen. Mum’s health condition is deteriorating and you simply can’t get an appointment. And when you do, it’s mostly Google search. If you happen to have more than one condition you’ll have to book different appointments, each with an eConsultation that takes forever. Long forms to fill in and longer waiting times over the phone and at the surgery. Rude receptionists and at times doctors. And if you ever dare to express your opinion on their service they attack you and turn defensive. Not even mentioning the discrepancies and repeat prescriptions that get stopped without notice and messages that don’t get recorded in the system. Shambles unfortunately! I’ve been avoiding writing this review for 7years. It’s really disappointing to see all these reviews and find no efforts to resolve these issues. Especially when you know it’s our tax money that turns into this level of service. GP, please read and listen. Change this reputation and treat patients with more dignity and respect. Thank you

Negative experience: The worst GP services I have ever experienced in my life and I am not over exaggerating here. So moved to Neasden in August 2022, firstly it took 4 weeks to register with this these Surgeries Eagle Eye, Crest and Hazeldene and I forget the other one. Second I require a repeat prescription to have a injection administered every 16 weeks (testosterone which I have been on for 10 years) it took over 2 weeks to get the prescription even though everything is on my medical records as to why I need the injection they still needed clinical documentation for this. Then they booked me in for an appointment with the nurse (which was a week after I actually needed the injection) only to cancel it a couple of days before the appointment and when I call to rebook you cannot get through, even though I was caller number 1 for about 45 minutes and their online chat what a joke it doesn't even work just tells you to call the surgery pathetic.

Negative experience: This GP is a nightmare! Aside from waiting for the phone call to be answered for a long time, saying your caller no.1 but still waited for hours.. and sometimes in your turn they hang you up or sometimes left you hanging. Another worst thing happened to me when i booked for my daughter appointment and been confirmed then suddenly they sent you confirmation twice with 2 different time then when you call them to clarify my booked appointment was not in their system. And ending up my booked appointment was not even booked in their system and i recieve confirmation from them day before that i have that booking. Imagine how they actually messed up this things! And you been waiting for this appointment for a long time ended up they did not even put it in their system and your daughter has been sick and waited for a long time to be checked and this people cannot even do their work properly. From all this Gp this crest medical gP is the worst.

Negative experience: Worst gp ever where I was. Doctor are rude and uninformative. My son is struggling with feeding and they did not give proper treatment on any his problem

Fantastic experience: Found everything in order. Got checked and medicine prescribed. Happy about everything.

Fantastic experience: The gathering group was splendid in assisting me with getting an arrangement today. I didn't know how to do the web-sed counsel, yet they helped me with it, which was perfect. This is the sort of NHS administration we want. Much thanks to all of you

Fantastic experience: Best GP each and everyone is very friendly helpful and supportive. I was struggling with my skin condition from over 1 years but when i went to GP Crest Medical Center they were very helpful specially Dr N CORRIETTE she is amazing. Thank you very much doctor. Definitely Recommend NHS GP Crest Medical Centre.

Positive experience: Edit: their chat is instant, so if the line is busy forever, you can chat by messenger. Most staff here are great, and it is mostly fine, but my most recent appointment was a bit of a mess. They also will not honour Shared Care, so be mindful if you want to get a private assessment for ADHD.

Fantastic experience: Always happy with my experience with Nita. Definitely Recommend

Fantastic experience: The service I receive from this practice is very good. No long waiting times, easy to book appointments, and ideal location. Definitely Recommend NHS GP Crest Medical Centre.

Negative experience: I would give 0. Cant get through the phone. In 2022 phone message says they still in lockdown. No response from online appointment. Disgraceful

Negative experience: Useless they do not care will leave patients dying they stoped one of my fathers medication and now hes struggling with his diabetes untrained and unprofessional absolute shambles of a service avoid at all costs dial 111 instead or seek other medical services

Negative experience: It says I’m first in queue but I’m waiting 45 mins for them to answer the call. They weren’t rude, but they were absolutely unhelpful with giving me an appointment. I was even told to remove some of my symptoms on the online consultation because it told me to go and book an urgent appointment rather than do an online evaluation. Ever since Covid the quality of this gp has gone down.

Negative experience: Today I had appointment women doctor was so rude she was searching in Google to find out problem they don't know how to check wast of Time all departments of crest medical shame on them

Negative experience: Very unorganisedand unprofessional! I called the GP to get my repeated prescription as they suddenly stopped it for no reason, and they had the audacity to tell me that there is no record of my medicine! I have been taking this for the past 2 years and somehow they just suddenly are refusing my medicine and saying that there is no evidnce that I ever took it!? Ridiculous!

Negative experience: Ever since RAJAN left it’s has been rubbish, they dont care even if you call them from now till next year they won’t pick and when they finally pick they have no appointment for you and no solution to your problem.I have been with this surgery since 13 years ago but I see changes since the last 7 years.am not happy with them at all

Negative experience: This is the worst GP ever I have experienced. I have waited an appointment for 3 years

Negative experience: Waiting for 4 days to get a telephone appointment! absolute ridiculous! Update: 1 week later and no one has contacted me to this day. I have ended up going to the a&e to get antibiotics and proper treatment. Shame on you!! I will be switching to a different gp!

Fantastic experience: Fairly new to this doctors surgery, but so far they have performed far and beyond my previous doctors surgery. Unlike my old surgery, I genuinely feel like crest cares and that I am in safe hands. Staff are warm and welcoming and efficient.

Negative experience: the service was terrible. the attendant was very rude and has no patience. they left us waiting outside and did not say it was to ring the bell when it arrived. because of that we missed the appointment

Negative experience: Don't know what you guys are talking about never went to no gp