The Natural Health Centre, Kings Norton

Information about The Natural Health Centre, Kings Norton
Opening hours
- sunday: (closed)
- monday: 9h-20:30
- tuesday: 9h-20:30
- wednesday: 9h-20:30
- thursday: 9h-20:30
- friday: 9h-20:30
- saturday: 9h-20:30
Our comment from NutritionTOP.co.uk about The Natural Health Centre, Kings Norton:
The Natural Health Centre in Kings Norton is highly regarded for its friendly and efficient services, creating a welcoming atmosphere that is both professional and calming.
Key highlights include:
- Exceptional Staff: Many clients praise the friendly and helpful reception staff, particularly Jo, who is noted for her extensive knowledge about treatments and her commitment to customer care.
- Diverse Services: The centre offers a wide range of therapies, including physiotherapy, counselling, and massage, tailored to meet individual needs. Many clients have experienced significant relief and improvements in their conditions.
- Highly Recommended Therapists: Practitioners such as Jamie, Ben, and Angela have earned accolades for their expertise and empathetic approaches, with numerous clients reporting positive experiences and effective treatments.
- Welcoming Environment: Visitors often comment on the warm and inviting atmosphere, noting that the centre feels like a tranquil retreat for healing and relaxation.
While some clients have experienced minor issues, such as parking concerns and a few mixed service encounters, the overwhelming majority reflect positively on their visits. Overall, The Natural Health Centre is celebrated as a gem in the community, making it a go-to destination for both health and well-being.
The Natural Health Centre, Kings Norton: Reviews
Fantastic experience: Very happy with their services - friendly efficient place in a very good location. Their receptionist/manager Jo is an absolute asset to the business - most welcoming and helpful. Highly recommended.
Fantastic experience: I had a hydrotherm pregnancy massage today with Angela, oh my actual god she was incredible! Literally the best full body massage I've ever had in my life, she has magic hands. I completely and utterly recommend. I'll be booking in next month xxxx
Fantastic experience: Jamie-Lee is absolutely fantastic, offering a range of counselling services which were incredibly helpful, tailored and effective. I can't recommend him highly enough. I found the specialised EMDR therapy that Jamie-Lee offers especially helpful, overcoming trauma that I'd been unable to work through previously. wonderful service! His Empathetic, kind and firm approach was a perfect blend, and by far the best therapeutic experience I've had. The rest of the staff at the Natural Health Centre were also very welcoming. A really great experience all round. five stars!
Fantastic experience: Attended for an osteopath appointment today with Mellissa, as I’ve been experiencing lower back pain. Excellent service, so professional and thorough. Everything was explained to me in detail, and I felt very reassured throughout the treatment. Highly recommended. Thank you.
Fantastic experience: I've been seeing Jamie Tippins for counselling for the last 6 months to help me work through my anxiety. He immediately made me feel comfortable and safe, and I have benefitted so much for our sessions. He also offers EMDR therapy for trauma, and I have found this to be very effective for some of my PTSD symptoms. I'd highly recommend Jamie, and his price is also very reasonable.
Fantastic experience: Friendly welcome at the reception desk, puts you at ease. Attended for counselling, Jamie was truely amazing. He listened, coached and gave me some great techniques to help me cope. My anxiety is now under control.
Fantastic experience: Great selection of therapists for various treatments. I have seen a few and all have been great.
Fantastic experience: Small physiotherapy practice, Dan was most helpful, parking close is a bit of a pain but be careful if you park in Coop next door, it's free only for 30 mins.
Fantastic experience: Fantastic clinic offering a full range of excellent affordable treatments. Very Friendly staff.Receptionist Jo is so knowledgeable about the most suitable treatments for your problems she puts you at ease straight away .This is the place to go to get those aches and pains sorted.
Fantastic experience: I went into the practice to make an appointment for a massage. Jo was very helpful and gave me the phone number for Angela. Thank you so much Jo, Angela is fantastic, her massage therapy is the best I have experienced. Highly recommend.
Fantastic experience: Husband regularly has massages here which he says he thoroughly enjoys and say how friendly the staff are also says how very warm and welcoming receptionist is upon arrival
Fantastic experience: Really professional staff, great service every time myself and my mother have been for treatments. Jo on reception is always happy to help and is always a pleasure to deal with. Thanks Jo &team
Negative experience: Moody and rude reception staff
Fantastic experience: Ben is a great Physiotherapist. I’ve struggled with tennis and golfer elbow simultaneously on both arms for most the year. I tried a different physio and I could not see any improvement. After much googling, I came across this clinic where Ben helped use a combination of treatments at one time, including shockwave therapy. After only 3 weeks, the pain has reduced and I am now lifting lightweights as part of the rehab programme from Ben. Honestly have to say I was pessimistic at the start, as anyone with chronic pain would Be. But Ben demonstrated great passion for his work, always referencing different treatment therapies and up to date research. It’s really comforting when you have this in a physio. It takes me 40mins to get here and then 40mins back but it’s totally been worth it.
Fantastic experience: Visit Sam the Osteopath here. Always amazing
Fantastic experience: My second appt yesterday. My aches and pains have been so much better since seeing Sam. This is definitely a good way forward and the exercises are helping and I'm walking with so much less pain now. Thank you Sam see you at my next appointment. Highly recommended a visit.
Fantastic experience: I have been using the Natural Health Centre for many years. I have visited several practitioners at the centre, all have been fantastic. Highly recommend the centre.
Fantastic experience: Had my first appointment with Ben today. Very positive experience. He carried out an assessment of my injury and explained everything he was doing and answered all my questions. Prices are very reasonable for the services offered and I left there feeling confident that my recovery process will be lead by Ben. Thank you!
Negative experience: Popped in over a week ago the person I needed to speak to wasn't in that day so the gentleman behind the counter took my phone number said I would get a call back the following day nearly 2 weeks now and no call they obviously don't want the business
I am sorry that you have felt the need to review us so negatively. All our practitioners are self employed and the receptionist would have passed your number onto the relevant practitioner for them to call you. It is their responsibility to follow this up. However, I have been through our message book and I cannot find your name, or the name used on this review. We value everybody who comes into our clinic and we aim to provide an exceptional service, but would it not have been perhaps more helpful to have contacted us first to make sure that we had taken your details correctly (as mistakes can sometimes be made) before flying onto google to put down our business. There could have be a valid reason.
Fantastic experience: Body therapy, nothing beats it. Click click crack! Body is back! Kate your amazing!
Fantastic experience: Jo on reception is very knowledgeable, and does her best to accommodate in such difficult circumstances. Made my experience very good
Fantastic experience: Dan smith is brilliant physio
Fantastic experience: Ben was amazing, getting me on the road to recovery and arming me with exercises to continue to heal, and strengthen my back to prevent a recurrence.
Fantastic experience: Great services here.
Fantastic experience: Everyone so helpful
Fantastic experience: Every time I’ve ever had any issues, whether migraine, bad back, leg problems, tightness in hips, the Natural Health Centre has not only accommodated me when I really needed them but have always gone above and beyond to make sure I can stay in work and managed my issues. Jo is always welcoming and friendly, with excellent organisation and knowledge of who is best to see for my problem, Ben & Amy have been my practitioners for years and always helped when I needed them most could not recommend them highly enough. Munir has recently helped with my chronic migranes which stopped me from working. I have just left there a new person. Thank u natural health centre.
Fantastic experience: I have used the services of NHC for many years and recommended them to all my family/friends. I’ve had treatment for various injuries, aches and pains over time, and always come away feeling fantastic! In particular Ben, Sam and Munir helped my recovery after being hit by a car. I can’t recommend them highly enough - miracle workers!
Positive experience: Nice place, parking not as much of a problem as we anticipated
Fantastic experience: I have been using the natural health centre for many years on and off for various ailments, some quite debilitating. Jo on reception is always happy to listen and advise where she can. Otherwise she will request support and advice from the therapists that work there. The Natural Health Centre is a lovely tranquil space and very welcoming to all.
Fantastic experience: This was my first visit to the centre and I saw Janet Spence, my therapist. She was very professional and very calming and explained everything very clearly to me. When I went in, Jo, the receptionist was welcoming and friendly. I would highly recommend going to the centre, it has many varieties of alternative, holistic treatments.
Fantastic experience: Popped in while passing to say hello as I've been going to the centre for around 15 years now and have had various treatments over the years all of which have given the results needed. Timed it perfectly as someone had cancelled an appt with a massage therapist I see regularly and so the centre manager/receptionist offered this me - I snapped it up! Fab massage and a nice unexpected treat on my afternoon off. It's my go to place and I'm forever recommending it because all the staff and therapists are friendly, welcoming and professional plus nice clean environment and treatment rooms.
Negative experience: Unfortunately, Google does not give me the option to rate zero stars. So I am rating a very reluctant 1 star! Janet Spence, what has happened to you? I was a client many years ago and Janet was a very professional and attentive lady. Today, I experienced a total contrast of that. I booked a treatment for my partner and I as a treat. I am a staff nurse, always busy and stressed and he runs his own company. We were looking forward to treating ourselves. However, I ended up attending the appointment alone as my other half had Covid symptoms and was alerted by the NHS track and trace to self isolate due to him being in close contact with two people who have the rare variant of the virus. He received the notification this morning and had no time to cancel his appointment at this short notice. As I am sure you can understand, we followed the government guidelines in order to protect the public. Upon arrival, The receptionist was rude and abrupt. She made me feel incredibly uncomfortable and made my business known to everyone in the waiting room. No discretion or privacy. Just when I thought it could not get any worse, Janet took me into her room and told me off like I was a naughty toddler. She would not listen to me. She spoke on loud speaker with my partner and done the same to him. Then, after all of that animosity in the air, she started preparing her couch, ready to start the treatment. Erm....Really!!!! I decided to leave. I have never experienced such extreme unprofessionalism in my life. Janet, life is NOT black and white and I think it would be wise for you to consider some training on people skills and allowing your customers to speak. As for the secretary, first impressions are everything and she does not reflect a good image for the business. I recommended all of my nurse friends to book a treatment but now, I will strongly advise against this. I arrived at the clinic with the intention of having my treatment and of course, paying the cancelation fee for my partner. well....I was disgusted from the onset. The receptionist needs to be replaced as I am sure that many people who need a job would appreciate the role with friendliness and a warm welcome.
Dear Madame
I am sorry for your experience. I am investigating the staff and practitioners to hear their versions of the day. Our staff our under the impression that NHS track and trace was suspended early this year - around February time. Now you stated that your partner was 'pinged' via this app just on the day of your appointment. Being a healthcare professional yourself, please can you confirm whether this is the case (that the app is still running). People have frequently used this as an excuse to cancel with no notice and our reception has had to knuckle down on it, hence the response you felt you had. I will check my end as well and post a response.
Kind regards, Centre management
Fantastic experience: I've been visiting for many years. They offer so many health therapies of which are all amazing. The therapists and staff are so lovely and will go out of their way to help and accommodate, to ensure they offer you the best treatment needed, whether its natural or therapeutic. It's my go to place for any treatment. Highly recommend.
Fantastic experience: Was treated by Janis, for the first time. It was really comfortable and relaxing.
Fantastic experience: Great experience colonic hydrotherapy
Fantastic experience: Extremely friendly physio. The receptionist is always happy to help and Ben is an expert in his field. He always goes above and beyond with his profession, extremely knowledgeable and will do everything to get your problem sorted. Thanks to Ben and all the team
Fantastic experience: The physio there is very good, competent and very pleasent.
Fantastic experience: I have been using this health centre for several years on and off for physio for my back. Most recently been seeing Jamie who was very professional and sorted my back after 3 sessions. He gave me plenty of exercises to strengthen my back in between physio sessions. Would highly recommend if you are struggling with back pain.
Positive experience: When you enter the Natural Health Centre, you are welcomed by the receptionist, and really makes you feel welcome. The Health Centre is like 'Dr Who's Tardis', doesn't look big when you walk in, but there are 14 rooms, each facilitating all forms of treatment. Naturally, the building is very old, so the stairs are narrow and steep, but if you are unable to use stairs, they can accommodate you in a downstairs room, if available.
Fantastic experience: Amazing place! I'm so happy with the service received!
Fantastic experience: This is a great place I go every week aswell as health they do beauty would highly recommend this place
Fantastic experience: Excellent treatment. Staff very helpful and friendly
Fantastic experience: Great holistic centre with lovely staff.
Fantastic experience: Great location and range of therapies
Fantastic experience: Tidy facility with all experts under one roof who will get you fixed
Fantastic experience: This place is absolutely amazing. As soon as you walk in your greeted by such a bubbly woman who attended to all my needs. Then you have Ben... this guy is a magician. Works wonders on your issues. He is very knowledgeable and while he is doing the treatment he explains along the way. I must add he is very reasonable on price too. Guys, you will not regret coming here.
Fantastic experience: A lovely place with great therapists. Everyone is so friendly. Jo the receptionist has great knowledge of everything and is a credit to the place.
Fantastic experience: Jo the receptionist is always very helpful and a pleasure to deal with.
Fantastic experience: What a gem of a place. Made to feel very welcome and at ease by the bubbly friendly and very knowledgeable receptionist. Sorry not sure of her name. She advised me of the best person to see then went out of her way to sort an appointment to best suit me and my schedule. She greeted and knew the people that came to see the therapists without being rude having her attention taken away from dealing with me. The reception area is small which can be a bit intimidating but all the people smiled and said hello. Nice calm atmosphere and am certainly going to take the advise I was given.
Fantastic experience: Used Freddy for Physio. Brilliant experience and most importantly, remedied the problem.
Fantastic experience: Ben is amazing i have been seeing him for many years for work on my back and shoulders the level of care from the front of the house to the back of the house is 5 star quality always .
Fantastic experience: I also have a great service here. They are very knowledgeable and manage to sort most problems.
Fantastic experience: This place is exceptional, they have a wide range of therapies and experienced therapists, very professional and they offer courses and group sessions through the week too.
Fantastic experience: Offering lots of different services from counselling to physiotherapy to colon therapy. Friendly receptionist, friendly staff. Will be going back soon...
Fantastic experience: Very helpful
Fantastic experience: Nice friendly Receptionist always welcoming and my Chropodise Bernice is excellent and very very friendly I would pay her just for the chance to speak with her she is so warm and lovely and true treasure.
Fantastic experience: Amazing place, great people, fab atmosphere. Great rooms for relaxing and chatting
Fantastic experience: One of the most welcoming and friendly places I've ever been too. Phil who mans the reception is wonderful.as is his wife. Bernie from Able feet works wonders on sore feet and the services on offer are varied and reasonable
Fantastic experience: Brilliant clinic with a huge range of therapies and therapists. Plenty of parking available on the Green. Highly recommend
Fantastic experience: Helpful, knowledgeable and friedly people, a real gem in Kings Norton.
Positive experience: Dobry lekarz od stop
Fantastic experience: I wish this place was closer to where I live. Always great to see Jo she is so welcoming. I have had Bowen treatment from Sandra for years very effective. Janet is also great, but I hate colonics.
Negative experience: Many years ago I visited this place to see the iridologist Janet e Spence. She was fabulous and attentive. Her advice helped me alot and the supplements she recommended also aided my health. Fast forward a few years I visited her again and what a sharp contrast to my first visit. She was obviously very busy and rushed off her feet. I didn't get the attention or service I received the first time and was so disappointed by her attitude. I barely got the time I was allocated and everything was rushed. I haven't gone back since and she shouldn't make appointment's with clients if she can't give them the time. Her service was excellent but it's gone downhill and I can't see myself going back to her which is a dreadful shame.
Dear sir/madame
We have sorry that you have reviewed our centre so negatively. We strive to offer everyone as good a service as we possibly can. What I would like to know is did you address this complaint with the centre management first to allow us the chance to rectify your issue? And if so, why not - this only seems fair to give us the opportunity before going online. Also, apart from one clinic day in November, Janet has been away from our centre for 3/4 months whilst we have had renovation work carried out. Therefore, you must have seen her quite a long time ago - Did you see Janet at our clinic or her other clinic?
We would urge you to contact Janet directly if you have an issue with her service, as she is a self employed practitioner and I am sure she would want to rectify any dissatisfaction relating to her service.
Kind regards
Ben Levine
The Natural health centre
Fantastic experience: Always a lovely experience, staff are very knowledgeable and friendly.
Fantastic experience: Friendly, helpful staff and excellent service.
Positive experience: great service. waiting room is tiny but does not impact the level of care shown.
Thankyou for your review. Our waiting area does sit 6 people which we find sufficient. We also have a further two sitting areas for people to wait should our reception become full.
Fantastic experience: Very good massage from Ann Glaze, in a ground floor room. Toilet is also on ground floor. Disabled parking spaces across the road. Other treatment rooms up very steep stairs!
Fantastic experience: Fantastic range of treatments by professional, knowledgeable, friendly therapists. You feel right at home as soon as you walk through the door and I always leave feeling on top of the world and relaxed!
Fantastic experience: Nice friendly centre
Fantastic experience: Great place to visit has lots of treatment available
Fantastic experience: Always very friendly and welcoming. I don't have a bad word to say
Fantastic experience: Partner had back problem. Quick appointment. Now on the mend
Positive experience: Sandra is good at what she does
Fantastic experience: Fantastic clinic offering a wide range of treatments. Friendly staff and affordable pricing. Receptionist Jo is so knowledgeable about the most suitable treatments- a great family run business.
Fantastic experience: Ben (sports massage) and Munir (acupuncture) both highly recommended.
Positive experience: Been using here for years, great staff, loads of different treatments..
Positive experience: Attend for myofacial release therapy. Friendly staff. Modernisation /extension currently underway. On road parking only.
Fantastic experience: Saw Ben Levine for a sports massage. I had a lot of pain due to running. He did a great job and it cleared up within 24 hours. Absolutely excellent and great value for money.
Fantastic experience: Great place, friendly people, great services.
Positive experience: Cozy village location with a lot to offer.
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