Nuffield Health Surbiton Fitness and Wellbeing Gym

Negative experience: Been a member for 3 years and I wish they would invest more in making this gym a better place. There have been drain flies in the changing rooms for years and they have never been fumigated out. The gym is always dirty, it's dated but they still constantly ask for more money without investing that anywhere to improve. The swimming clases for kids are never updated in the portal. I would rather they shut it down for 3 months and work on the infrastrucutre to fix all these issues.

Fantastic experience: Had a health assessment today and the staff members who took my appointment were amazing, lovely and really helped me and made sure I had everything I needed to follow on for appointments. Great help thank you!

Negative experience: Rubbish gym for the ridiculous price, everything is always broken whether it's the lift, the hot water, the water fountains in the gym or the equipment in it. It's overcrowded as well with inadequate amounts of weights etc. Often groups of actual children doing bugger all in there as well. It's an okay place to go if you want to badly park your SUV and drink coffee whilst your child swims or something. Looking forward to moving out of the area and joining a good gym again, what a snorefest

Negative experience: Surbiton Branch very dirty and sadly very bad service Such a shame but this place is consistently bad. The pool is out of service weekly and the changing rooms are shameful

Negative experience: No email returned to my inquiries. Now I read about your hygiene standard and saw revolting photos on someone’s review, I am convinced that members of staff are not keen on committing to their work.

Positive experience: Management 1 star Reception 5 star Lovely pool Great Zumba

Negative experience: Poorly maintened. Ladies shower area is not cleaned regularly enough. The grout in the shower is filthy. Hair on floor. The soap dispensers are missing. Have pointed this out several times. Considering the membership is high, the ladies shower area needs a good refurb.

Negative experience: Stay away from this branch. Wrote them many emails for freezing the account whilst away from the country, totally ignored the request including the notice to leave the gym. Please stay away as I am ready take further legal actions against the company.

Positive experience: I have only been a member for about three months but I’d agree with a lot of what’s said. Maintenance should be better but biggest beef is amount of weight machines for those wanting to use them is not right. I often cannot use machines cos of people who just sit on them ding a session every 5 mins in some cases not fair on others. Not good value for money.

Negative experience: I have been a member of Nuffield Health for over 4 years now, and I feel compelled to express my growing dissatisfaction with the facility's maintenance and hygiene standards. The sauna and steam rooms are frequently unclean, with rubbish often left there for days, which is completely unacceptable. This creates an unpleasant experience and raises serious concerns about basic hygiene. Additionally, the water fountain in the men's changing room and poolside is poorly functioning, often dispensing lukewarm water, which makes it difficult to stay hydrated after using the swimming pool, sauna and steam room. The changing rooms themselves also have issues, with flies sometimes present. It’s not uncommon to see these flies attached to my skin after a shower or lingering on the walls, further highlighting the lack of cleanliness and care. Another significant issue is the broken gym equipment, with no replacements provided for missing items. For example, there are not enough 5kg weights, cable machine attachments, or resistance bands, to name just a few. These problems seem to persist for extended periods without repair or replacement. As members paying a premium fee, we expect well-maintained and fully stocked facilities, yet this basic standard is not being met. I have raised these concerns with the team on multiple occasions, yet nothing has been done to address them. Other members have also voiced similar complaints but received no response or acknowledgment. This lack of action and communication only adds to the frustration. To make matters worse, membership fees have increased, but there is little evidence of these funds being reinvested into improving hygiene, equipment, or the overall member experience. For a gym that prides itself on health and well-being, this is incredibly disappointing. I sincerely hope Nuffield Health takes these concerns seriously, addresses them promptly, and implements the improvements necessary to meet the standards members expect and deserve.

Fantastic experience: I have been a member for 3 years, fantastic facilities and excellent staff. My personal trainer specialises in older post menopausal women which is really helpful; he understands that what is good for a 30 year old man is not right for a 70 year old woman. I have been training with him for 6 months and my strength and flexibility has improved immensely. All the trainers are really helpful and the equipment is well maintained. The pool is really good and the H&S surrounding use of the pool is excellent. Can highly recommend Nuffield especially to older clients.

Fantastic experience: Instructors are friendly and approachable

Fantastic experience: Excellent swim lessons for my son. Small class sizes, moving up a level as soon as they are ready and so much confidence instilled in my son over the last couple of years. He looks forward to it every week! Thank you Jay!

Fantastic experience: This is for the junior swimming lessons with Jay. My daughter wouldn’t go near a pool 6 months ago before she started at Nuffield. Now she confidently swims lengths and looks forward to every lesson. The instructor Jay came recommended and we are really happy with his warm and friendly approach with the kids. I’ve really enjoyed watching her develop and would recommend Jay 100%.

Fantastic experience: my child loves jays lessons, she has so much fun and her swimming progression is unreal. jay is the best swim teacher on the planet

Negative experience: Management doesn’t seem to be addressing all of these bad reviews and feedback, which is a shame. It’s a very overpriced place and has some great competitors nearby, not sure why they are not taking feedback onboard. Pool facilities are freezing cold in the winter, especially the corridor to walk back to the women changing room. My daughter always shakes so much after coming out of the pool, is very unpleasant. Don’t you have the heating on at all? It’s quite bad for such an expensive club. I also noticed that the water in the pool is sometimes very cold too making it unpleasant to be in it, especially for the little one (again, shaking in the water). Hope this gets addressed asap otherwise will probably soon move to Colets down the road.

Fantastic experience: Becky Q is an outstanding member of the team. She’s the only instructor I know who can deliver amazing classes in the pool, on the gym floor or across all the studios to both adults and children. She’s given my daughter a new found belief and confidence in the pool and I always see her checking in on the members and her colleagues, she is the absolute heartbeat of the club. In a site full of good quality staff (Paul, Lisa, Bex, to name a few), she really is the epitome.

Positive experience: I was a bit surprised with lower star rating than Kingston Nuffield. I have used the gym mostly for swimming with little ones and would say on avarage it is very nice gym to go to. I disliked the fact that during week there are too many classes and you basically can't use the small pool at all. Also most of the week days family splash is only until 18:00 in the big pool.

Negative experience: I've been a member of Nuffield Surbiton in the past and it was ok then.My friend and I were thinking of rejoining today.We were shown round by a male staff member who couldn't have been any less interested if he tried. Told basically you have to book for a class 8 days in advance otherwise they might all be full. We spoke to a member in the changing rooms and asked her outright if it was true and were there difficulties booking for classes, she said unless you like swimming or doing a spin class most classes get very quickly booked up well in advance. We then visited Colets in Thames Ditton and had a totally different experience. They couldn't have been more friendly and welcoming, it was cheaper and had a lovely community vibe to it, the facilities were much better, plus we were able to book into every class we wanted for this week, needless to say we both joined Colets!!

Fantastic experience: Nuffield Surbiton (Long Ditton) is a terrific club, and community asset. All staff, at least in my own experience, are superb. Also, the range of services, facilities and equipment here is extensive. In particular, I like the 'old world' charm of this historic building complex. My only complaint would be the combination code lockers. These are being progressively rolled out, replacing the key version, but proving too problematic - something does need to be done here! Otherwise, and having noted some other less positive reviews, it seems only a small number of members are making the place untidy from time to time through their poor values & standards (e.g. towels abandoned on floor or benches). This can spoil things for other members but I'm sure is not unique to Nuffield.

Negative experience: Very easy to sign up. No health checks required. Payments taken immediately. Started to suffer health issues. Tried to cancel this was refused despite a letter from a doctor at Epsom hospital. To add to this staff were rude, equipment is basic and the male changing smells like a pub toilet. Do not sign up. Go elsewhere

Fantastic experience: Seen a lot of poor reviews of this place which I can’t really understand. Been a new member for just over a week and it’s a lovely gym to attend. I’ve been a few times at different times to see what it’s like when it’s busier, there’s always equipment available and the place remains well cleaned and staff are all very helpful and welcoming. I’ve spotted only one piece of equipment out of action but there’s plenty of others so it’s not an issue. Definitely book a tour and see this place for yourself

Negative experience: Friendly staff, but disgustingly dirty, tired and expensive

Negative experience: Unfortunately the standards are dropping rapidly. Not enough equipment in the gym for how busy it gets. Consistently has key pieces of equipment out of use, sometimes for months without repairs. An entire room of rowing machines that is always empty and far too much cardio equipment vs strength training space/equipment for how members use the gym. Never anyone on the gym floor. Changing rooms are run down and regularly without hot water. Despite all this membership rates are increasing every year for facilities that are of a lesser quality than a pure gym that costs a third of the price. Pretty shocking and having been a member here for over 10 years it's sad to see this level of decline.

Negative experience: Do not send your children for swimming here. They will cancel classes without notice or not even bother telling you until you arrive at the pool. Some of the instructors are good but some are terrible and should not be allowed anywhere near children; one instructor managed to reduce our daughter to tears this morning (and she is far from sensitive). Plenty of other better options locally.

Negative experience: Giving 1 star due to the incompetencies of the staff. I have been waiting for a refund since August 2023! I have written many emails and have called and spoken to various Managers. After being assured that a refund will go through about a month it still has not been processed and now to be asked to email again requesting a refund. This is not what I need to be chasing during my maternity leave. Terrible service

Negative experience: Poor club in comparison to other branches that I’ve been to, in spite of it being more expensive. The mens changing rooms are not especially well maintained and it has often taken several months for damaged items to be repaired / replaced. The sauna temperature is not adequate. They changed swimming class schedules without consultation resulting in higher costs for parents. They made it difficult to temporarily pause my membership. The customer care person couldn’t be bothered to answer my emails.

Negative experience: Steam room has been cold since before Xmas , you always get a different excuse, depending on who you ask , but never gets any better , I’ve started going to Kingston instead where the steam room is actually hot and steamy

Negative experience: By far the most incompetent gym I have ever been to. I have asked for equipment to be fixed for the past 3 years yet it’s never been done. The pool is closed regularly. The cleaning staff are always polite but the reception workers are rude and pretty much useless. You can go to another gym for half the price and almost certainly better equipment. I couldn’t even be paid to go here again.

Negative experience: Refurb. the. gym. I don’t think they’ve refurbed this place in 20 years. For the price you pay it should be nearing David Lloyd level. Gym floor is packed in peak times, insufficient amount of machines. Cracks on all the walls which I will be reporting to environmental health. Mens changing rooms are nasty, flies everywhere, showers not working properly. Jacuzzi always out of order . Buy a new one. Steam room always on a low temperature/malfunction. Machines don’t get repaired quick enough. Sort it out, members pay good money for these facilities.

Fantastic experience: Great classes and friendly team.

Negative experience: Have more then 5 month speaking whith them and they still not sort my problem out about cancelling my membership over the phone they agree over the emails they agreed to refund the money but nothing come back in my account

Fantastic experience: I am very pleased to comment on the fantastic attributes this particular Personal Trainer brings to Nuffield gym floor. Piers is very knowledgeable in all aspects of physical training and training equipment. Furthermore, his supportive and approachable presence is a great value for the Members and the Club.. Thank you Piers for being an exceptional team member, and thank you Nuffield for being present in Surbiton..

Negative experience: I never ever put bad review on anything but this time is very different!!!!!!! I did sign up my daughter for Surbiton branch but any time I took her there they said she can't use gym or swimming pool etc!!!!!!! Why? Because in the past she attended some dancing club in there and they mixed up dancing club with membership!!!!!!!!! Instead of hiring cheap staffs, it is better to get someone who can work with computer, it is bloody 2023 not 17 century !!!!!! They don't even know how to treat a teenager girl and every time they stopped her and told her that she shouldn't be there!!!!!!! Unfortunately Google doesn't allow me to give them less than 1 star because they deserve minus 100000000 stars!!!!!!! I just threw my daughter membership card to their face and never ever won't let her to go there........

Negative experience: The cardio area is super hot as well as some other parts of the gym. They have air conditioning but they simply decide to leave it off. If you send emails to management complaining, they'll simply ignore it and take no action. I only go to this because I have a discount with my health plan. Definitely not worth the expensive membership they charge. Moreover, the gym lacks enough equipment for peak hours. Every gym I know has 2 of the most used machines. Not sure why they haven't thought of that here. Whenever a machine breaks, be sure that it will take 3-4 weeks for it to be fixed...

Fantastic experience: Saw a couple of negative reviews. Felt obliged to submit one as I disagree with their comments.. - Unlimited amount of free parking - Friendly, helpful staff - Always PTs around the gym if you need anything - A ton of classes every day - Regularly cleaned throughout - Decent amount of weights/racks/machines for strength - A massive amount of cardio machines - Pool / steam room / saunas / Jacuzzi Sure, it's busy Mon-Fri at 5:30pm & again Saturday morning.. Not really sure why that's the gyms fault though - it's just popular :/ I visit 6 times a week & always enjoy the sessions..

Positive experience: Like the gym. It can get very busy between 5-7pm. However, Sarah, the receptionist and Colette, the PT. Sarah has always been so helpful and friendly, she is absolutely a gem to nuffield in Surbiton. Colette is always polite and friendly, who always takes initiatives to ask me if I have been well even she is not my PT. Nuffield, please make sure the ventilation in the small gym is improved as it is getting hotter and working out in the small gym can be challenging in the summer.

Negative experience: An absolute rip off! The gym is extremely expensive for what it is - fancy coffee shop but beside that nothing special, equipements pretty basic, overcrowded class, gym always busy with no space for floor exercises... They make you pay 15 pounds a month extra for a flexible- no commitment contract- which is a lie. I just gave my notice 8th august explaining I lost my job and I can't pay and they are forcing me to pay until end of September... Absolutely appalling practices.

Fantastic experience: We've just become members; love it. Staff are very friendly and helpful, the few classes I have joined have been fantastic and the gym equipment is really good.

Positive experience: Really hard to get a good workout here at the moment. The real driver of that is too many people are chasing too few decent pieces of equipment. Club came off badly from Technogym refurb in late 2019, lost many benches and pieces of cardio equipment. Some poor choices of equipment - particularly bad pivot press and no proper row stand out. Unbelievably, air con in cardio area *still* not fixed - it was too hot come April, never mind the weather we've had the last month (June 23). Also, they have given up the sports subscription on the TVs, so be prepared to watch wall to wall news, or daytime TV rubbish. Weak excuses given. My membership price hasn't risen in 10 years, and was speaking to another member still on a Cannon's contract! I'd rather pay more, have decent facilities/equipment and fewer people tbh.

Positive experience: I really like this gym. The pool and sauna are great, and not usually too busy. Not too many little kids around. And the actual gym is well equipped, although the gym floor is quite cramped. Worth the money, for me!

Negative experience: This gym honestly needs a full make over, I have been to more modern, well equipped "The Gyms" over this Nuffield and the price comparison is insane. My boyfriend visited on a friends pass and said it is more like a prison. Patched up cracks of paint and plaster all over the place, I put my phone on a windowsill once and a bit of the concrete broke off. I really don't know how they justify the price for this club, it is almost like the club hasn't been refurbished since it was Cannons. Staff super friendly, great location and on site parking but this just might be one of the most ran down Nuffields with the highest price. The pool is always packed with lessons and the Jacuzzi is nearly always broken - not to mention it was turned off for 6 months to save money but no money was deducted off of memberships. The gym is always so busy with no real space to manoeuvre. It is a shame as other Nuffields are really nice but for this to be my local gym it is absolutely not good enough

Negative experience: Waste of time and money - poorly equipped gym if you’re actually interested in weights or maintaining muscle. VERY limited number of cables/machines and people hog what is available. I’ve been a member of this gym for less than a month but I’ll be driving all the way to twickenham to visit my old gym.

Fantastic experience: Diamanté which dose the born to move is such a great coach we are super happy with her. And Lucia in Sunday for family yoga absolutely good

Negative experience: Poor equipment

Negative experience: I was asked to wait . I waited 30 min before someone remembered to serve me and answer my questions.

Negative experience: Not particularly family friendly. It's really annoying and incompetent of you to show the small pool opens at 10am on Saturday. Only for it to be closed for lessons with 3 people in it. I even asked the manager who said it was open, only to be told when getting in its closed. Why can't you display the times online or just let the lessons in the small pool start from 8-10 for the 6 people that have lessons. Sort it out.

Negative experience: I have been member for almost 3 years, this is very poor gym I’ve ever been to. The classes always seem to be overbooked and the membership fees are too high, the gym equipment per number of the clients have no balance, poorly maintained. The pool is always full and jacuzzi is always broken. Very disappointed!!

Negative experience: My partner has been a member for over 5 years, know the place well. We joined on a friends and family discount. Last year in the summer my membership was cancelled randomly - we called up whilst at a different branch and they stated I had cancelled, when I have my vulnerable daughter on my account whom I like to take swimming etc. They realised I had not suspended/deactivated my account. THEY DEACTIVATED MY ACCOUNT WITHOUT CONSENT. At £105 a month it is NOT worth it. Before having my daughter I was with David Lloyd Clubs & I paid £20/£30 more! The spa facilities are terrible, you have to ring up to make sure they are open - whereas when I joined DL they are 100x better than any Nuffield I have been to. If you would like to join a good class gym, join David Lloyds, much more reliable and you can ensure you are paying a fitting price for your membership!

Negative experience: This is not a family club at all! I joined 10 years ago for the pure reason that children under a certain age can use the creche and swimming lessons without being members. They have now introduced a £13.50 charge per child of any age so they can pay to go to the creche or pay for swimming lessons! There is NOTHING for younger ones to do included in this! Particularly for under 5s! The soft play area is dirty and isn’t a soft play at all! It’s a corner of a room full of old donated toys with a broken TV. There aren’t any family changing facilities so if you have a boy over 7, you have to send them to the opposite side of the building, past a massive emergency exit which is often open to the car park and into a changing room - where there aren’t even any doors for privacy on the showers. This surely is a massive safeguarding concern which hasn’t been addressed! We were paying over £400 a month as a family when we added together 2 x gym memberships, swimming lessons, creche, food/drinks at the cafe as a family and they still want more on top. This is not what I originally signed up for and they have changed the terms of the contract… we are now in the process of moving over to Coletts - a real family club! Nuffield Management simply don’t care- so much so, they chose to shut the kids pool on New Years Day saying it was no kids for swimming that day and with no reason why! Turning away family after family - that clearly shows their priorities! I emailed to ask why and no one even bothered to respond!

Negative experience: Very crowded gym and lack of benches, machines etc even in the mid-afternoon. It is more like a school communal than for someone to workout properly

Negative experience: Avoid like the plague! Joined with a tricky promotion of an apparent free month and got disappointed on a monthly basis. I was valuing the location and good training space as I need to train for my work. Customer care doesn't exist, machines break and stay so sometimes up to a month, assessments seem to be something they'd rather avoid and classes are aimed at beginners only and lack creativity. They seem to hire cheap staff that are there mainly to hang out with their friends, not too interested in attending costumers, specially male ones. They don't care about contracts, they'll expect a month notice to cancel even when it's expired (zero reminders about it too of course) , contacting them is like talking to a wall and unless you actually go there you won't find out about any changes on opening times which are already very reduced- they say they close at 10, when they actually close at 9.30 but start vacuuming on your face from 9 or before. Swimming times for kids are also poorly calculated, unless doing classes the space is very reduced. Staff is unhappy there too. Avoid avoid avoid

Fantastic experience: My favourite gym. Beautiful building, great classes and fabulous instructors. Good changing and showering facilities with lockers.

Negative experience: Location, Parking and Staff are fantastic, but unfortunately the weight training area is not fit for purpose. Insufficient space and equipment hinder efficient/effective training sessions.

Fantastic experience: Lovely friendly club, gym kit was recently updated, staff are always friendly and helpful, really clean pool area and nice cafe.

Negative experience: Sauna not working

Negative experience: Great classes, however overshadowed by disgraceful treatment of parents with young kids. Randomly demanded charging my 2year old membership to use crèche facilities so parents can use the gym!! Considering neighbouring gyms offer so much more and are free before 5years old, has I have known this as a n NHS worker just coming out of a pandemic I’d have chosen elsewhere.

Fantastic experience: It was amazing , we loved it , extremely helpful staff on site , also special thank you for James in sales who organised our 1st visit.

Negative experience: I'm not really sure how to put this in writing. But on paper you pay 100 a month to get what you should. There's a sauna, steam, pool and hot tub. The staff are really friendly and attentative and listen to your needs. And there is free parking. This should be a five star review. In reality. The decor is old and dated even after a refurb. The gym is cramped and uncomfortable unless you go when it's quite. The best machine (cable row) was removed after the refurb. Its very difficult to get on a machine when it's busy. For example the 4 racks are mostly always busy with someone always waiting around to jump on as soon it's free. If you manage get on them, try your luck with the lottery. The staff begin to clean up the floor and locker rooms hours before closing time which is uncomfortable, noisy, intrusive and not really professional. I don't trust certain staff members when it comes to my property as well. No guess passes also. I once decided to come for an early morning work out when you would expect the gym to be ready and stocked. However I found empty tissue boxes, no overshoes (the one days I forgot my slippers) for the sauna area. A males long black hair all over the mirror and hairdryer and the steam room not working. My supposedly clean towel had stains and long hair all over it which makes the hygience of the towels questionable. This was the reason for this review and the last straw for me. Even though previously there has been other issues. The friendly staff made me restrain from writing this. As it's somewhere I do love. But I don't think it's value for money for most. At least once every few weeks something doesn't work. From the hot pool, the sauna, the steam room. Once I was having a shower and the lights turned off. The dryer sometimes doesn't work. The gym is cramped and people (as well as instructors) do workouts in the walking areas of the gym which makes it awkward and difficult to move around. One machine was down for weeks. Although positives are. If you go to the gym outside busy times. You can get your pick of limited machines, punch bags are available, you have a sauna, steam, hot tub and swimming pool. However for a 100 pound a month I feel they should at least send text updates of when certain things are not up and working. Especially the steam, sauna, hot tub and pool. People come here just for these. I brought a guess here on an open weekend who wanted to try out the hot tub and it was not working. I believe you lost a customer there. 2 stars is for friendly staff and facilities. If the gym wasn't priced high I don't think I would be as critical. Also parking can be tight at time. I've had someone scrape my car. And another person, in head to toe tattoos, walking on the road area threaten me because I was quietly frustrated he walking in front of me whilst I was driving. Also a lot of the time kids are in the swimming area or classes are running. And the sauna and steam area close 30 minutes before closing time, so that's something they should make member aware off. And no loyalty for staying a customer.

Fantastic experience: Peaceful place, I love it.

Negative experience: Ever since they reopened they have been awful about kids coming in. I get they need to claw back money, but the way they go about it while also raising monthly fees has been woeful. To top it off, one of the staff behind the desk is needlessly abrupt and rude whenever we turn up as a family makes the kids feel unwelcome. Never a smile! Most of the other staff on the desk are lovely and understanding though. Sent a message to manager to raise some issues and hasn't even responded after 3 weeks! Think it's time to cancel membership after 4 years! Shame.

Fantastic experience: Over 8 years I have been a member of this Gym and very happy with them. Of course, there are some pro and cons, it’s not 100% perfect (especially admins), still I feel it’s great value for money, if you use the swimming pool and the spa facility (sauna, steam room and jacuzzi) regularly. Only high-end gyms have these, and if so, their membership fees are often much higher than here. If you just want to use lifting facilities, it’s much better off to search smaller gyms. Especially I like their classes. Many varieties and instructors are brilliant. Although they are rather quickly full up (around 25 people per class), it’s up to us to book them asap once their booking starts (7am, 8 days ahead). It proves how classes are good and popular. I reckon that I will be a member here many coming years.

Negative experience: Not fit for serious weight lifters and the price tag is ridiculous. Small, crowded gym with some essential equipment missing like weighted row machine, EZ bars, etc... I would think twice even if it was £30 a month.

Positive experience: I would like to add some pros and cons here. The gym is always clean and cleaning staff are working really good. There are couple of nice staff people in the counter that they try to help. The classes seems always overbooked and the membership fee is quite high. The number of equipment per number of the customers have no balance. It seems the membership system that they have, it has always issues and staff people are not able to take out the history. In some occasions I found some staff are not friendly and did not help in a kind way and even found one of them very aggressive and that has been disappointing for such a place for leisure. Good staff is a key element and attraction point for the customers and it is hoped the management of this high profile gym to have a look in this.

Positive experience: A very good local gym but misses out on 5 stars as the service is never quite as strong as it should be in my view. Often the level of cleanliness is also not as high as I would like.

Negative experience: The gym is generally quite good. There's a pool, lessons etc if you want to use them too. It's very expensive if you just want to use the gym. Staff are generally pleasant and helpful. However, the administration of the gym is terrible. If you have a problem, there is never anyone responsible to speak to and emails and telephone messages never get responded to. Very poor management.

Fantastic experience: Excellent local gym! This is the second time we subscribed for a membership here after living away for a while. After checking David Lloyd Club and local community gyms, we are happy to stick to Nuffield. Reasonably priced (towels included), big car park, a proper swimming pool, upgraded equipment installed this month - we have nothing to complain about. For those who like classes at pick hours naturally you have to book well in advance. For me, who prefers individual workouts, there is sufficient space for everyone. Staff is always friendly, changing rooms are big, relaxed and friendly atmosphere.

Fantastic experience: Nice gym and pool.

Fantastic experience: Such a fantastic place to work out, the facilities are clean, classes are really awesome with the staff being very welcoming and knowledgeable, new up to date equipment as well as a family friendly environment. Only downside is the hours, I find 6:30 am opening time during the week days to be quite late if anybody starts their commute or job at 7.

Fantastic experience: I cannot understand how all these people can say bad things about this gym... Everyone here is very welcoming, the swimming pool is so clean, there are so many machines and things to do...

Negative experience: I have been a member here for several years and it’s going downhill rapidly. The environment is clinical and there is no atmosphere. The kitchen is often closed due to staff shortages. Terrible commercial music featuring adverts. The steam room is either too cold or too hot and staff use a towel underneath the door to control the heat as it doesn’t fit properly. I’m still a member as I enjoy swimming however I’m looking elsewhere.

Fantastic experience: Having tried other gyms in the area, we have to say that the staff, management, and maintenance of the gym is much better than elsewhere locally. The offer of towels and parking is a small thing, but it really adds to the experience, and knowing we can have health MOTS and physio if required is really great! 5 out of 5 for Nuffield so far! :)

Negative experience: Extremely poor service. They lie about when pools are open. Wasting my time. Not the first time I’ve been messed about. Plus the lifeguards are very rarely actually looking at the water.

Positive experience: The weights area is too small and is very crowded. Also some important benches and machines are missing. For example the hyperextension bench. There are other rooms that are always empty which could be dedicated to weights instead. Considering the premium price I would say not a great value for the money.

Negative experience: very poor gym, equipment is poorly maintained and classes are always over booked. Classes are squeezed into walkways so there are arms, legs and equipment swinging making it dangerous to walk between equipment. This used to be a nice gym, but it has become a victim of its own success and is no longer a pleasant place to go and attempt to exercise at.

Positive experience: Outdated equipment (many not supported by vendors apps), some in poor repair. Facilities closes 30 min before site. Toilets up to 2 hours before site. Cafe closes... um... not sure I’ve actually seen it open.

Positive experience: Ok but not sure why they class it as their premier gyms. Because of that you wont get 50% discount through medical

Negative experience: I normally use Nufffield Health gym at Sumbury but since it is being refurbished I visited this gym as its near to me too as I live in Hampton. The staff in reception were truly awful and rude, firstly they seemed bothered because I interrupted their conversation then they tried to charge me to enter the gym even though I know I can use any Nuffield Health gym in the country. After challenging them and telling this ladies in reception that I was told in my gym I could use the Surbiton gym they let me in putting an awkward face. Thanks for the vile treatment ladies but I will certainly won't be back, not only is your customer service dreadful but your gym is smaller and with less equipment than the branch in Sunbury. I urge Nuffield Health to sort out the issues at their Surbiton branch.

Fantastic experience: Very good local club. I’ve been member for more than a decade and seen the changes and improvements over the years. We use the pool for swim lessons because they have great swim teachers and the exercise classes are fantastic because the instructors are excellent in their specialist area. There has been improvements with online booking for classes and I have generally found the facilities clean, the staff friendly, the management open to feedback and suggestions and the parking much better now that it is monitored yet still free.

Negative experience: I’m a member at another Nuffield Health in SW London that’s my home club due to amazing creche and fantastic, top of the range equipment, facilities and classes. I can complete varied and full workouts with ease thanks to the layout and availability of new, top of the range equipment. This branch is closer to me so recently gave it a go. I can only assume members haven’t visited another gym in recent years- as they clearly have no idea they are paying and putting up with ANCIENT equipment!! I was so disappointed- this is old black chunky metal Life Fitness machines/cardio and weights from at least 10 years ago and it totally shows. The variety/quality of the weight machines is appalling- just 1 ancient leg press that a guy was hogging for 20 mins, not enough other leg machines, only 1 jump box block I could see that was Sellotaped together and being used by a PT (while my gym has at least 5 of these so can always use for jump squats) ...I could go on.... I was shocked. This COULD be a stunning gym as it has a lot of character in the building/pool area with a complete redesign and overhaul of equipment, the staff on reception were also very cheery, but at the meant its really mediocre and stuck 10 years behind in the quality and quantity of equipment you’d expect.

Negative experience: IMPOSIBLE TO BOOK A CLASS TOO BUSY NO EXCUSE OFFER ,ORE CLASSES THEN YOUR CLIENTS DEMAND THE SERVICES YOU ARE BEING PAID FOR do so lose another member!!!

Negative experience: My wife and I are looking for good spa facility and had considered viewing this place but why should we based on the reviews. Reading the facilities response to each review they are trite and lacking in care and consideration.

Negative experience: Too expensive

Positive experience: Beautiful building, full of character. I love the high ceilings and the the large window in some of the studios creating fresh, bright and airy atmosphere.

Negative experience: Currently a member and pretty unimpressed with costumer service and the way things operate in this place after having had a 3 complaints about the same issue (Broken Jacuzzi ) for all together 2 months and having my please either ignored or passed management on sight pretty much useless to help . Head office has kind of helpful all of a sudden someone apologised and gave me a complementary massage for my troubles only to find out I can never book it on my availability cause they are constantly fully booked. Again chased with a manager by email been waiting for over 4 weeks for a answer back upon having received a email confirming he would came back to me nothing yet what a absolute joke of organization shocked a company like this is behaving in this fashion.....

Positive experience: Good gym, however plenty of room for improvement across the club which I am sure they are aware of. Free-weight's and Gym floors equipment are in desperate need of an update. But all in all a nice club.

Negative experience: Is there an easier way of being able to get a place on one of the classes as every time I try and book a place a week in advance on either Yoga or Aqua Aerobics, it is either fully booked or waiting list only. I have been trying for the last 2 weeks.

Fantastic experience: A very friendly club with a wide range of excellent facilities for exercise and relaxation, and first-rate personal trainers.

Positive experience: It was good whilst I could actually go in only allowed to go in before 6 which wasn't specified at all. I'm 14 and I wasn't allowed to go in. Other then that it is a really good gym which I love.

Fantastic experience: Good club, great pool. Lots of parking if driving.

Negative experience: I aggree with Vasand feedbacl below. I've been also member for the last 4 years and I've notice that deterioration too. There are cardio machines that are broken for months and they don't even put a note on to warn you not to use it.

Negative experience: I have been a member for last four years and over the last six months have noticed dramatic deterioration is the standard.When things go wrong it takes weeks on end to fix. For example, the lift has been out of action for last eight weeks. Poor front desk staff have to keep giving excuses but it is the management that should deal with these issues. There are a number of items that need urgent attention. The level of cleanliness has deteriorated to an extent that I am seriously considering moving to different gym.The machines are covered in layers of dust, the changing rooms are unhygienic to describe it politely. The management and the head office need to get grips with the situation if they are interested in my membership. Vasant

Negative experience: Seriously unfriendly and cold welcome by the 'duty manager', she could hardly crack a smile let alone be bothered to show me around the facility. I felt like I was inconveniencing her by asking to view the facilities! All in all I felt unwelcomed and the gym was not to the standard I expected. Old and outdated furnishings, no atmosphere, basically not an environment where you get that 'buzz' or 'feel good' vibe to actually want to workout in... What a disappointment!

Fantastic experience: A great gym that goes the extra mile to improve your overall health, as well as your aesthetics! Not only do they have new, high quality equipment, they also have systems to monitor your health and progression. Staff are all very helpful, and there are a range of facilities and services like a cafe, pool, classes, sauna, jacuzzi, personal training and more..

Fantastic experience: This is a great gym, fully kitted out with anything and everything you would need! Also clean, light and spacious! Not cheap though!

Negative experience: Very disappointed with the club's reception staff, been given incorrect information several times now resulting in messing up my invaluable leisure time, unfriendly faces and attitude. The cafe is always short staffed and regular notices up informing customers the kitchen is closed. I'm guessing they don't get paid much but this shouldn't reflect on the customers who pay close to £100 per month to use the facilities! After all they choose to do this job... Please Nuffield, sort your staff out, or at least train them, I'm not the only one complaining!

Fantastic experience: Terrific facilities

Fantastic experience: Best Gym ever!

Positive experience: Lovely health club A bit pricey but worth it

Fantastic experience: I requested the FREE 1 day pass online initially but soon joined this Nuffield Health gym after having my second child (and wanting to get back into shape). Great staff, knowledgeable, always welcoming and friendly. Swimming pool expertly maintained and an extensive studio class timetable. Cafe serves lovely and reasonably priced food and drink. There are physiotherapists, nutritionists and personal trainers on-site too! Children's nursery on-site too (but additional cost). There is a real community at the Nuffield Health gym in Surbiton, I could not be without my membership to be honest! Not the cheapest gym, but highly recommended! Sharon, 35 - Kingston