Lifelab Testing

Fantastic experience: Jordan was excellent sorting out an address issue.

Positive experience: Placed an order for allergy and intolerance tests. My order arrived extremely quickly. Unfortunately there was an error on the number of these received, however, Emily has been extremely helpful at amending this mistake! :-)

Fantastic experience: Confuse on how to proceed after payment "Shawn" was really helpful and clear on instructions thank you for your quick

Fantastic experience: Great service,very helpful, prompt response!

Fantastic experience: Kai was very helpful and so quick to respond. Amazing job and very well appreciated.

Fantastic experience: Purchased some tests - had some issues with activation online. was linked with Shawn and he rectified the issues, promptly and professionally. Amazing service!!

Fantastic experience: Shawn was very efficient and helpful with our questions. Thank you Shawn on behalf of Sophie Bloor

Fantastic experience: Eliot

Fantastic experience: Elliott was fast, courteous, and super helpful with my problem. Great customer service!

Fantastic experience: We purchased the family test the other day, however we did not receive the one email to a family members email address. After speaking to Angel on online chat the matter was resolved straight away, we will shortly be sending our hair samples and look forward to receiving the results!

Fantastic experience: I had some questions with regards to a Sensitivity Check test. I connected to Live Chat & chatted with Angel. She answered all my questions quickly & thoroughly & also assisted me with a technical issue. She was extremely helpful!

Fantastic experience: Lovely customer experience from angel. Very helpful

Fantastic experience: Elliot was very helpful and solved my query very quickly, thank you! Excellent service

Fantastic experience: Quick help from Elliot. Thank you so much!

Fantastic experience: Elliot was very helpful with my request. Thanks so much again Elliot

Fantastic experience: Angel was superb and extremely helpful. Top marks for her. She's very patient but your website via mobile phone does not work well at all and I would prefer that EVERYTHING is sent in the post. Not all this digital download and printing out business.

Positive experience: Had great customer service from Blake, but lose a star as the confirmation email for my order was misleading, provided me the wrong information about how to provide a sample. The app and the website aren't easy to navigate and the mistake leading me to speak to customer service was avoidable.

Fantastic experience: Helped with my enquiry quickly

Fantastic experience: Excellent service from Lucie Novotnikova! Really helpfull!

Fantastic experience: Excellent service!

Fantastic experience: Lucie Ferková was fantastic. Here's a snippet of the final email which I sent to her: "...Yes, yes, and yes!!! Yes – I can confirm receipt of the test results. Lillie and her mum were surprised to learn about suspected wheat, marginal dairy, and garlic intolerance (amongst the others), so no more tagliatelle carbonara for her, etc! She’s gutted ☹ Yes – you and Lifelab testing have been fantastic through all this. To be honest, I pin the blame for the 2nd lost package on Royal Mail (for example, they still haven’t delivered a motorbike repair kit I ordered in early September, which was dispatched on 21st September)! Yes – I’m very, very, very happy with your customer service: 1. You acknowledged the problem. 2. You worked with me to engineer a perfect solution under challenging circumstances. 3. You facilitated the expeditious execution of the negotiated remedy to a wicked problem. 4. You have maintained the task by contacting me at all points in a timely manner. 5. You were warm, friendly, polite, and courteous throughout. 6. You actively LISTENED to my concerns. 7. You didn’t forget about me. Thank you so much for going ‘above and beyond’...."

Fantastic experience: I had received half the kit . Couldn't get the idea how to go with that. I was provided with the checklist of what should be in the kit and I realised that half of the kit was missing. I was helped . All questions were dealt in a very humble and polite manner. She gave me enough time as due to age I may be slow. In the end problem resolved. Thank you

Negative experience: Having to now demand a refund due to them not sending out all the kit needed. Then second time only sending a part of it and then not sending at all! Been chasing it for a couple of weeks now and keep getting fobbed off saying my order will be listed as "priority" and that I will receive new shipping details. Hasn't happened! One stars due to the live chat advisors being polite, however one had the cheek to ask me to remove the thumbs down to the chat when I got sent the same copy and paste message about requesting a refund , even though I said I had already done this. Apparently affects their monthly rating!! Won't be using and once I finally get my money back, will be going elsewhere.

Fantastic experience: I had a query about some test results. Lucie's response was excellent and the query was resolved the same day.

Fantastic experience: Live chat people are very nice and helpful. Tests are amazing

Positive experience: Wrong instructions sent, online chat rather time-consuming and extremely difficult to read due to 'buyer protection' window blocking it. When the query was forwarded to Lucie she sent the correct instructions promptly - thank you

Fantastic experience: very helpful customer service

Fantastic experience: quick allergy test results

Fantastic experience: Perfect, accurate, quick and very kind customer service ! Thank you

Negative experience: If you are looking to see if you are intolerant to certain foods, this wont help. When I eat bread, I bloat and get trapped wind, it creates pain in stomach, when I cut it out I am not bloated. I am clearly intolerant to it, and want to see what else I was intolerant to. The £149.00 test stated that I had no intolerances to any grain - its just plain wrong. It stated out of all foods the only one I had an intolerance to was Brazil Nuts, again wrong, I can eat those with no adverse side effects at-all If I didn't know better I would suspect that they sent the wrong results back. Please in todays day and age do not waste £149.00

Positive experience: Ended up on the online chat as no answer on the phoneline. Paul was polite and helpful and even though he wasn't able to rectify the problem himself he referred it onto someone who could help and said they would be in touch within 2 days.

Fantastic experience: Swift answer to my request for duplicate report. Very polite and efficient. Thanks again

Fantastic experience: Lovely customer service. Couldn’t ask for better help & support!

Fantastic experience: Heather was Very helpful.

Fantastic experience: This service has been exceptional! I received my results within a week and had an appointment with a Registered Nutritional Practitioner within 2 days. My appointment with Maria was outstanding!! I felt overwhelmed by my results but after speaking with Maria, I understood exactly what I should do next and which supplements could help to improve my symptoms. Lifelab are very lucky to have such an experienced Practitioner on board, I can't thank you enough!

Fantastic experience: Brilliant service!! Really accommodating and excellent customer service! Would highly recommend

Fantastic experience: Good customer service

Fantastic experience: Super friendly service from Donna and the wonderful Maria (nutritionist). Results came back within 4 days of sending it back and confirmed some problem foods.

Negative experience: Scam of a company

Negative experience: To any lovely people hoping that lifelab will help, please don't waste your money. I paid for the complete test. My results were complete nonsense directly contracting allergies I already had, confirmed by NHS. E.g. I'm allergic to cats as confirmed by an NHS test years ago. This showed negative with lifelab. I'm not allergic to dairy as confirmed by NHS test previously. Lifelab results showed I was allergic to dairy and almost everything else listed on the test. Misleading advertising leads you to believe this test could really make a difference with no mention or statistics about the extremely poor reliability of the test. Half an hour consultation with a supposed expert nutritionist led me further up the garden path. She said things like: It's highly unlikely you're allergic to everything that showed up. Did you eat an orange just before the test? That might be why it showed up. Lots of people are allergic to eggs, so you should avoid eggs. Maybe try an elimination diet. Asked for a refund via email weeks ago. Unsurprisingly I haven't heard anything back.

Negative experience: THIS IS A SCAM! Please don't waste your money. These tests are bogus & results are complete nonsense. Please read all the reviews - the positive reviews are all paid reviews in my opinion - the negative reviews are all honest from real people. I paid £139 for the full intolerance test and similar to many reviews my results made no sense at all. My results said i was highly - dangerously intolerant to certain foods i consume on a daily basis with no issues - i am left completely baffled by the outcome of this test. I contacted the company to complain the results were completely inaccurate and below is what one of their lab technicians wrote back to me: "I would like to highlight the fact that our tests are semiquantitative tests and can’t be use to diagnose allergy or intolerances. We are really clear about the fact that our test results are the starting of your journey to find a better version of yourself! Keeping this in mind we can’t offer any quick solution and our tests can’t be used as a diagnostic tool, without a further investigation from your GP or Allergist." If the above is the case then why waste our money? Their online marketing is very good, they claim the above but they also claim to test for intolerance & identify allergies to help people - if you can't even carry out basic tests correctly then how will you help people? This is FALSE ADVERTISING. I will report them to advertising standards and to the Office of Fair Trading. They were also very difficult to deal with as my results were never made available to me - the online day by day update tool is a lie - they never update their systems they said it was a glitch in their systems something about their computers not being able to send results automatically to the customers account. So after chasing 3 times by phone and 2 by emails i finalle got my report only tk find it was an incomplete report. I had to contact them again amd again to get the full report which was utter rubbish and a complete waste of my time. I wish i had gone to a proper clinic. I fully regret using this Mickey mouse company. They ripped me off. Please don't fall into the same trap. Mrs K London

Positive experience: My results came back quickly although I expected to be notified that they are already in my account. I had to check by emailing the office. I was confused with my moderate - high allergic response to 33 out of 40 tested foods / pollens. This was summarised at the top page by a red exclamation mark, a sign for danger. Should I stop eating all these 33 foods? There were no indications of what the normal levels are, no scale either (except that 100 is high sensitisation). I had to search online to find more details about the scale. To supply such information with the results would be very helpful. It would also be very useful to test the overall IgE level as well as those 40 specific ones. This would be just a simple addition to the IgE testing. It was only after discussing the results with the nutritionist, that I got a better picture of what these results mean and how they may be relevant to my issues. Ms Maria M. Griffiths was very well informed. She understood my questions and answered to the point in a very friendly way.

Positive experience: Prompt results in a clear easy to understand format. Very professional and comprehensive service. Consultation with nutritional consultant very good

Fantastic experience: I found the whole experience to have excellent customer service - very smooth to take the test, get and interpret the results, arrange an appointment, and get a comprehensive set of actions to take to address your particular issues. I can't comment on the underpinning science or the effect of the food elimination diet yet, but fingers crossed! Let's see what the results are in a few months.

Fantastic experience: Great service from the folks at Lifelabs and would thoroughly recommend the test kits to anyone looking to get to the source of allergies and intolerances. Wasn't entirely sure what to expect but the test results were comprehensive and I'm now focussing on managing those allergens and intolerances.

Fantastic experience: Had an amazing consultation post my results with Maria M Griffiths, who explained to me what goes on in our bodies and what the difference between intollerance and alergies are, and also how to manage my health and give recommendations on how to improve my gut health. Thanks Maria.

Negative experience: Avoid avoid avoid!!!!! Took the money in seconds, but 3 months later, and 5 times chasing up, it's still not processed. DO NOT GIVE THIS COMPANY YOUR DATA. Your bio metric data is highly personal and sensitive and I do not trust this company. Waiting for a refund now, let's see how long that takes! Update (a week later), still waiting for refund.

Negative experience: Avoid at all costs. Sent bloods twice and showed them proof of them signing for it and they STILL said they never recieved it. Awful awful rigmarole of being passed about between people and waiting literally a week for a reply with a customer service agent called Donna. Having jumped through hoops and wanting a refund, I’ve now been told I have to wait upto 30 days due to “operating with a skeleton staff during the pandemic to keep our staff and their families safe”. Absolute generic reply if ever I heard one. Avoid.

Fantastic experience: As a sufferer of sleep apnea & rhinitis, I wouldn't hesitate to recommend lifelabs to anyone who wishes to investigate the cause of their symptoms. It has proved to be quite an eye opener to discover how many food intolerances & allergies I have, Maria was very informative in helping me to understand the report & to make alterations to my diet to enable better health.

Negative experience: Do not trust them they'll promise the moon, but only until they get your money.

Negative experience: I ordered a complete body test for my young son, I was told at the time that his details would be on the test even though it was purchased through my account. His details were written on all order forms and test paper work. However the results have my name on them, I contacted customer service by phone, live chat and ongoing email generated by live chat. This has gone on for about a month and I keep saying the same thing, I need my sons name on the test results. We are using them to move forward to help him but the first hurdle is that it has the wrong name on the results. I've been told it will be sorted but it just isn't going anywhere. Customer service is awful. I would no longer recommend this company due to the rubbish after sales "support"

Negative experience: Awful awful customer service online, the online support can offer no help for seemingly any issue, and when you call, nobody gets back to you. Ordered 2 test kits, only 1 arrived, obviously the online help could not assist with such a simple problem. Both kits were submitted, but had to call to chase before they processed my wifes, mine is still missing. Stay clear of this company.

Fantastic experience: Easy to do and great service. Really appreciated the post consultation that Maria did, she gave me some good advices.

Fantastic experience: With having ME/CFS I have become very intolerant to certain foods and with the help of Life Labs I am starting to feel so much better, I have removed eggs from my diet & my headaches have been reduced dramatically, actually I haven't had a headache for weeks now, Maria Griffiths is a very knowledgeable lady , she knows everything & I feel extremely confident that I will make an improvement. Emily who is the receptionist/customer support adviser is also very helpful & professional with a friendly manner. I recommend their services 100%

Fantastic experience: I am very happy with my Lifelab Testing kit, it arrived quickly and I followed the help video on youtube to ensure I got enough blood out. There was a delay getting the sample back to the lab with the freepost envelope, but it's December and there is a global pandemic so that's to be understood! I also purchased the additional nutritionalist appointment and glad I did, I've got a full diet plan to follow now and already feel better.

Fantastic experience: Excellent service! I've been wondering for years and years what I could be intolerant to and now I know. Great service! If you've been wondering just do it with this company. Definitely recommend!

Positive experience: Great service. Results back promptly. Informative and educational consultation with Maria that will change the way I eat forever. Feeling better already :-)

Fantastic experience: I purchased the full test for allergy and intolerances, the required blood sample is small, very small but I still had a few issues taking it, could be down to me. Anyway the results were fascinating and changed how I look at myself, however the best part of this was the included follow up with Maria M. Griffiths Registered Nutritional Practitioner, she provided a huge insight into the results and even provided a personally tailored plan for me going forward. In all, really good and already seeing results!

Fantastic experience: Excellent quick response. Great follow up consultation with Maria. Thanks,

Fantastic experience: Great service even a few years after taking the tests. I didn't know they also offered a call with one of their advisers as part of the blood tests. It took a while to arrange that all, but they did offer it and it was on time and good advice from Lorraine.

Fantastic experience: My wife purchased me a test after I had a reaction from eating something. The test was easy to do, straight forward and the results were clear and easy to understand. It did highlight some foods I eat regularly as having either an allergy or intolerance to. The 30 minute consultation with Nutritional Practitioner, Maria M. Griffiths was most interesting; I thought the conversation was just going to be about diet, however Maria went through my results and explained everything very clearly. I got a lot of information from my test and Maria and now have a better understanding of how my body is reacting to the foods I eat and allergies in general. Would recommend. Thank you.

Negative experience: They deleted 2 of my comments on Facebook when I asked a genuine question, then blocked my ability to leave any more comments. Don't bother with this rip off company, use intolerancelab instead, they are £170 cheaper and test for hundreds more intolerances. UPDATE AFTER LIFELABS REPLY: I used the live chat who did not know the answer to my questions. They have instead given me an email address, let's hope someone can finally help. I would also like to point out that my previous comments on Facebook did not advertise another company unlike my review on here. Now for the "debunked science". All intolerance tests (including the very test lifelab offer) are advised against by the NHS and specialists, including Dr Adam Fox, an allergy specialist from Guy’s and St Thomas’ hospital he says and I quote; "Having a positive IgG result to certain foods does not indicate that you have an ‘intolerance’ to those foods. The advice from expert groups around the world is that IgG tests should not be used as an attempt to diagnose an intolerance" Update number 2: I have recieved a reply from my email and lifelabs have refused to answer my questions unless I remove this review. I will not be removing this review and now strongly advise against this dishonest company who think they can bribe people into removing honest feedback and experiences. What an absolute shambles of a company.

Fantastic experience: After a little bit of confusion at the beginning with regard to Lifelab receiving my sample, I can say that the service I received today was fantastic. I have also received my results back today too which I didn't expect to get back so quickly. The results pretty much confirmed what I thought was causing me issues plus a few extra things that I was not aware of. I am looking forward to speaking to the nutritionist to see what they can recommend .

Fantastic experience: Amazing! I took the Complete Body test and sent back to the lab as soon as I could. After sending my sample off, It took only a matter of days to get my results sent back to me. After discovering I was allergic to mustard, I instantly removed this from my diet and began to feel much better in a matter of days after removing it! Thank you Lifelab Testing!!

Fantastic experience: Took this test after a recommendation from a family member. Struggled with bloating and stomach issues for years. The test revealed wheat, rye, spelt and tomatoes were big trigger items for me. After speaking to their nutritional therapists I've been able to cut these out of my diet and now I'm feeling so much better!

Negative experience: Would give this zero stars if I could. My results could not have been more inaccurate. Apparently I am not allergic to animal hair when I know full well I am and react badly to it. Having complained I have been fobbed off and told to see a medical professional. This is an utter waste of money and I wouldn't recommend it to anyone!

Negative experience: Meaningless and expensive exercise - did not pick up my NHS diagnosed allergies to cat hair and house dust. When I queried this and therefore the relevance of the results, I was told that the test does not always pick up allergies and can score high for intolerances that are not too bad and low for those that are bad - where is the point of this? I got 6 red lights for salmon for both allergy and intolerance suggesting I should be very ill if I eat this. However I eat salmon regularly with absolutely no ill effects. The customer service is very poor - I spoke to the nutritionist who said things may not show up and got an email from another Life Lab employee about the process (my sample went missing for a couple of days but Life Lab processes are perfect.....). I have heard nothing from them for nearly 2 weeks since sending an email with these concerns and asking for a refund. The whole test has been pointless as I am unable to trust the results.

Negative experience: Was disappointed with these results after having one of the most expensive tests, it says I have a high allergy to hazelnuts which I eat regularly with no problem, Also says no reaction to pets which I know I’m allergic to cat fur and some dogs, and same with pollen and dust but I suffer badly with hay fever and react to dust also.

Negative experience: Frankly I think this is either a scam or they won't admit to messing up their tests. It's has to be one or the other. After buying their most expensive test it came back with the fact that I am apparently ALLERGIC (note allergic and not intolerant) to pretty much the only foods I eat regularly. It's amazing I am still alive. Complete and utter nonsense and a waste of money. Going to a private health care provider to get a proper allergy test done.

Fantastic experience: I have recommended this company a few times now and I will continue to do so. Great product, Innovative and honest.

Positive experience: Good website and purchase experience. The test pack came on time and communication with the customer service team was positive. One feedback would be for scheduled call set up as part of the package to discuss the results and educate on what the impact might be on dietary and health.

Fantastic experience: Fantastic service from start to finish. Fast, easy to understand and great onward advice.

Fantastic experience: A life-saving service. Highly recommend.

Fantastic experience: Had to opportunity to not only to take the intolerence test but also meet the wonderful team behind the product. I am very pleased with the results. I had always thought I was intolorent to coffee however it was dairy that was the main culprit. Now I can once again enjoy a warm cup of liquid gold after a 2 year hiatus! Very pleased and have noticed the change 2 weeks on from having the results and changing my diet accordingly. Thank you it means a lot.

Fantastic experience: Really easy to use, customer service person was lovely and the nutritionist had some great advice! Well worth the money!