Firehouse Fitness- Halfway

Fantastic experience: The gym has everything you need for any personal goal from basic weight training to bodybuilding, it’s one of the best, if not the best in the area.

Fantastic experience: Joined a gym last week. Fantastic friend and helpful staff, good equipment and range. Will be fighting fit in no time.

Fantastic experience: Staff and other gym members are friendly, great classes and location is perfect. Would like to see the Friday 6.05am Firefight class return!

Fantastic experience: The classes are fantastic. You get a full body workout from friendly instructors who explain each exercise fully and then encourage you during your workout.

Negative experience: No problem with the actual gym, good equipment and friendly staff. Cancelling membership is where the issues are. Unfortunately I didn't realise to cancel you had to go through the website, I wrote to them giving 30 days notice in February 2023 and left my direct debit in place for the following month. I was a member for around 2 years and even though given the option to freeze payments during covid lockdown I chose not to as I wanted to support the business during that time. September this year I received a letter from DCBL collections demanding £64.98 as Firehouse Fitness had passed a debt to them. I received no response from FHF when I emailed them to query this. I have paid DCBL but just want to make others aware that to cancel membership use the website link and point out that firehouse fitness doesn't care for customer loyalty. With hindsight I wouldn't have paid the membership when the gym had to close.

Fantastic experience: Lovely staff , Good music and atmosphere. opening times are good.

Fantastic experience: Well run, support and guidance always on hand. Good variety of equipment.

Fantastic experience: Firehouse is a great gym with a family style atmosphere. Classes are good, well timed and always different to keep the body guessing. They have a good mix of cardio and strength machines. It can get busy at times but equally has its quiet times. All in all fabulous place.

Negative experience: As a paying customer I am deeply disappointed with the lack of care and urgency displayed by staff during this incident. Yesterday 11th July I visited your gym for my scheduled workout routine. While I was using the lady's changing room facilities I found out that I was already locked inside the gym premises(issue time 17.55) I'm surprised that so far no one has contacted me. VERY unprofessional!!

Negative experience: Having noticed that my credit card had been debited for 2 x 6mth gym memberships that my son no longer used, I contacted the gym. They were helpful and apologised for the membership being put on auto renew utilising a card that I had used for a one-off payment. At that point it was dealt with professionally and a refund was actioned. Fast forward to 2 weeks later (today). A friend mentioned that they had experienced the same thing and that when they raised that matter that the person they spoke to was exceptionally rude - they somewhere moved gyms. It prompted me to chase up my refund. So, today, I rang to ask how long my refund would take. My call was answered by someone who told me that my refund would take a month! When I queried this she said that she didn’t really know as she was new, but didn’t want to give me a shorter time for in case she was wrong. I asked her if she could find out for me: she didn’t want to do that. I then asked if she could get someone to call me back. She said that she would; I asked if that would be today (it was 12.30pm). She said that everyone was busy and she couldn’t say. Throughout our short conversation she tried repeatedly to end the call/get me off of the phone and her tone became even more condescending - calling me tens of endearment in a derogatory manner. I asked her to stop trying to cut my questions off, and to not talk to me in the way that she was. I explained that I had every right to call and ask a simple question about my refund. Yes, I was very direct at this point and told her that I wanted my name and number passing on - and that I would be expecting a call back today. I received the call from the person who had initially dealt with the unauthorised overcharge. I told her that the person I had spoken to was rude; and asked if she would have been the same talking to me face to face (some people behave in a manner on the phone that they wouldn’t display in person). I was then asked if I had sworn at the person I had spoken to earlier: and was then advised that she had said that I was swearing at her on the phone. I said that I was direct/curt as I had found her unhelpful/rude and derogatory - but did not swear. I also asked if I had sworn at her at any point when I initially noticed the debits. Ultimately, I hope that Firehouse Fitness record their calls and go back to listen to this one. They will realise that they have someone working for them who, if nothing else, has a ‘training need’ and is incredibly dishonest. I absolutely will never join myself or my son in this gym again - I think that we were members long enough for the established members of staff to know that is not a behaviour that I display.

Fantastic experience: Great staff are always willing to help and support and are always friendly

Negative experience: Cancelling your membership is a big problem, you still get debited after cancellation. Was always told I was making my last payment but it’s never ending, still keep getting debits and staff always can’t do anything about it asides from finding a way to make it your fault. Absolutely horrendous

Negative experience: I would avoid at all costs. The gym takes photos of you without any prior notice or permission and plasters these photos on social media & printed signage as advertisement.

Fantastic experience: Really great friendly staff. Good opening times and an ace app to use.

Fantastic experience: Good Gym would recommend.

Positive experience: Decent gym but disappointed that there is no stairmaster, would absolutely love one

Fantastic experience: Good range of weights and machines, the changing rooms and showers are always clean. Plays good music to workout to and has a good selection of protein bars and shakes that are reasonably priced. All staff are friendly and approachable

Negative experience: 2 running machines been broken since last year so always have to wait ages for them and not enough weight benches so always have to wait for them to

Negative experience: Absolutely appalling when coming to cancelling, you physically can’t. No matter how much you email. The cancellation email, you will get nowhere and will be charged when you’re still not attending the gym even after you’ve cancelled.

Negative experience: It's the same classes every morning. It would have been nice if there were more to choose from. Like combat, body pump, yoga, aerobics, body balance. And more. Just change it up a bit; there is no one showing new starters how to use the machines.

Fantastic experience: Great gym. Friendly staff, some good equipment, and loads of classes. Friendly staff.

Fantastic experience: Great friendly staff and good facilities.

Fantastic experience: Good equipment and facilities. Good atmosphere. Great staff

Negative experience: The most difficult thing I’ve ever been through was trying to cancel my membership. Then when I do, they scrape another £20 off me even though I’ve not been to gym in a year, don’t waste your time

Fantastic experience: Good gym, good atmosphere and generally a good place to be ☺️

Negative experience: For anyone looking to sign up I'd not bother, they take payments off of you whenever they want and don't stick to your original direct debit plan. Proper jokers and a proper rip off.

Fantastic experience: Good gym, good equipment, friendly atmosphere. None of the normal stereotypical gym bros here for anyone that may be anxious to join.

Fantastic experience: Great gym. Friendly atmosphere and staff.

Fantastic experience: Great atmosphere, friendly and helpful staff.

Negative experience: The gym itself is great but honestly the single worst customer service experience I’ve had. What started as a simple request to know what date my membership ended has turned into a 6 month battle ending in small claims court. Disappointing.

Positive experience: Nice gym, friendly staff and helpful. Has most equipment that anyone wanting to get fitter and stronger would need but does lack the equipment of bigger or more specialist gyms.

Fantastic experience: Great facilities, Great classes and great equipment. Been really taken aback by the gym so far. Having changed gyms for a change of scenery I'm so glad I did. Changing rooms (incl showers) are clean and well kept. Gym equipment is well stocked meaning you never have to wait long to use whatever machine is next. The classes available are challenging and fun. Great set up using the drill yard in the middle of the gym. Its really motivating to see people of all shapes and sizes working hard to stay fit! . Staff are really friendly, always smiling and always available to help with any request Really enjoying the gym experience and long may it continue

Fantastic experience: Amazing gym. Super friendly and helpful staff. Really listens to your feedback: suggested that mirrors in front of squat racks would be really needed and beneficial, and the next week they added those mirrors. I am a very happy customer here thank you !

Positive experience: I have used this gym since April and for the price it has pretty much everything I need. There is a decent amount of space and equipment and the staff have always been helpful and friendly when I have spoken to them. It is kept quite clean and tidy. I cannot comment on the classes or the cardio equipment and as I do not use them.

Negative experience: You took pictures of me and my brother while training and now he's all over your banners around Sheffield without his permission lol what's that all about?? We've left the gym

Fantastic experience: Cracking gym! Fully stacked out, never rammed, proper equipment!

Fantastic experience: A friendly, non judgemental atmosphere. Staff go out of there way to help

Fantastic experience: Friendly and professional staff. Always welcoming, on hand to give advice and support. Encouraging and caring. Great classes and facilities.

Fantastic experience: Time availability is good! Friendly place! Ability for all ages, kind people! Very relaxed atmosphere!

Positive experience: Clean and tidy gym. Good quality equipment and good range of weights, machines etc. Friendly and helpful staff in the gym. However, staff salary has obviously sales incentives (confirmed by hearing them talk about it in reception) so incredibly pushy business model to get you sign up and if/when you try and cancel membership suddenly become very unhelpful and bureaucratic. If you get a friend a free pass, or if you are offered one, note you will be absolutely hounded by phone and emails afterwards.

Fantastic experience: Has to be best gym around and staff are super

Fantastic experience: Even though I curse the place after one of their 7am classes I keep going back for more. Great gym equipment, facilities and their instructors are top notch.

Fantastic experience: Fantastic place to workout, so friendly and the staff were awesome. On arrival I said I was only there for the day, Kirsty still took the time to give me a tour and to chat through things. Whilst working out each trainer that past me said hi and was smiling which is nice. They all made me feel so welcome. Plenty of kit and variety no matter what your style of training. Cannot recommend enough. I’ll be back when I’m in the area again. Great work everyone.

Fantastic experience: Great atmosphere and classes, good range of equipment and plenty of squat racks and free weights. Also a brill spin room.

Fantastic experience: The staff are so kind, helpful and friendly! I love the environment too, I feel really happy at this gym.

Fantastic experience: Staff are brilliant, friendly and helpful. push you in the classes to get the maximum out of every session! Would highly recommend firehouse fitness

Fantastic experience: I haven't been to many gyms but this 1 is the best it must be as I'm still here but no I wouldn't go anywhere else, feel very comfortable here

Fantastic experience: Great Gym...stafff and equipment. I was made to feel welcome fro the off and any queries were answered straight away..

Fantastic experience: Great, well equipped, heavy duty gym. The staff are welcoming and helpful. Gym is clean and well spaced out.

Fantastic experience: Fab staff, motivating, lovely atmosphere and really enjoy the classes.

Fantastic experience: Absolutely love this gym very friendly walm welcome all members are very nice lovey atmosphere all round still going there after 2 years best dession I've ever made was joining this gym helped me massively with my depression

Negative experience: Visited the one of their gyms for a free taster session before lockdown round 2. The gym was great and the staff really friendly but the company are very aggressive with their sales methods. They called me on a Saturday afternoon and despite me explaining that I wasn't looking to become a member until after lockdown (why would I sign up to a gym that I can't go to!) the guy kept pushing me to sign up. Eventually I got him off the phone and they've tried calling me multiple times since. My girlfriend was also going to join and came to the taster session with me. They have been calling her constantly for weeks, even on Sundays! Now they've started texting us both with offers. Very aggressive sales tactics which has actually put us off hence we will not be becoming members after lockdown. It's a shame because the gym at Hillsborough was really good but I'm not giving my money to a company that has basically harassed my girlfriend and I for the past month!

Fantastic experience: I've been in several gyms, and I have to say this is the best, it's not just the gym it's the staff, who treat you like a person rather than a number, alternative excersice's you would not find in the bigger gymnasiums. Fun place to be in.

Negative experience: A very unreliable company. The store in Leeds closed without saying anything and no one can get in touch to get my membership fee back! In this case, how could you know when this branch close as well ??

Negative experience: If I am correct with what I have been told they also owned Leeds branch which was shut down 2 days back with out prior notice to any one , not to be trusted ownership.No information about our PT payments, direct debits , kind of back stabbing please be careful Sheffield members -- I don't believe what they say and I think they have other gyms in Sheffield

Fantastic experience: Great gym with bags of personality. It's great to feel like you're part of a family and not just another member. The new site brings the place a whole new feeling. Yeah the old place had a kind of rough and ready cobbled together charm, it's nice to have a little more space. Highly recommended. Give it a try, you won't regret it.

Fantastic experience: Brilliant gym highly recommended

Negative experience: Called today, lady on the phone put down the phone when i asked for a manager !

Positive experience: Good gym with really friendly welcoming staff and well laid out classes

Negative experience: Dont use this gym, they are money mad and that's all they care about.

Fantastic experience: Great place classes every day and everyone's very friendly if considering give it a go

Fantastic experience: Great gym. Great service.

Fantastic experience: Such a good gym!!! Classes are the best and are such good value for money

Fantastic experience: I’ve been a member of other gyms previously and this is by far the best! I joined in September and everyone has been so welcoming and helpful. The classes are brilliant, different every time and you start to feel results very quickly! After having back pain pretty much constantly since having children a few years ago and needing regular physio, it’s been amazing how this has improved so much in such a short space of time (again the staff have been so helpful!) I feel so much better and have recommended the gym to so many people already! Thanks so much to Den and the team, I love it :-)

Fantastic experience: Just joined, really friendly and alot of fun. Great workouts.

Fantastic experience: Great and friendly place to get fit Creusa Thomson

Fantastic experience: Great gym enjoy the burpees den please stop eating food I front of me!

Fantastic experience: I have been a member of a few gyms. This is the first gym I've been to though where I have been made to feel so welcome by both staff and members. The HITT classes are excellent with lots of fresh ideas and variety involved so there's no chance you'll get bored and you definitely see results. I have also had PT sessions which I not only really enjoy but have had great results from. It's a fun and welcoming gym and I would recommend it to anyone.

Fantastic experience: I absolutely hated gyms until I started going to Firehouse. There are never two classes the same. The trainers push you going in every class and the other members help 6.15am get ups better!

Fantastic experience: Absolutely Faultless! The gym equipment is great, but it's the classes where the real shiz happens! I've been a member for around 9 months, using the gym equipment and attending classes. During this time no two classes have ever been the same, and the variety of cardio of strength keep it interesting. Great trainers who actually know their stuff and are willing to help and push you to meet your goals, no matter what they may be. Also great bunch of people who don't judge. If you have hesitations about giving it a try, don't - you won't regret it. I tried the free session and never looked back.

Fantastic experience: Awesome gym experience, staff and other members keep you motivated to train.

Fantastic experience: Love this gym it's become my second home after suffering with depression last year my mate got me to sign up. It's the best thing I've done, no 2 classes are ever the same. I've made some fantastic friends here , everyone is so friendly and the staff are amazing everyone helps each other it's great not like any other gym I've been to. I can defiantly see the results and working out has never been so much fun... get yourself to Firehouse!!!!

Fantastic experience: Great friendly gym - classes are always unique and great fun and are tailored to all abilities. I've learnt so much from the PT sessions and this has pushed me on to delevlop myself and reach my goals. Would recommend firehouse ‍‍

Fantastic experience: An incredible gym for both staff and members. The great atmosphere and classes have helped me reach so many goals. I started out want to lose weight and with the help of the great team I did. Then they helped me improve my squats, deadlift, bench and taught me Olympic lifts! I've shaved 10 minutes off my 10k time and learnt how to do hundreds of new exercises. I couldn't have done any of it without the great team. They make exercising fun, challenging and massively rewarding. Experienced or starting out, it doesn't matter this gym is about support and development for all. Highly recommend!

Fantastic experience: Very welcoming and friendly gym! Wouldn't go anywhere else.

Fantastic experience: Fast paced exercises.

Fantastic experience: Only just started after 20 years of doing nothing . But enjoying it so far. Not tried the classes yet. But seen the others giving it the goods, so will be giving it a go in the future.

Fantastic experience: Having worked out at a gym for over 15 years, I had reached a plateau in my personal fitness and motivation. Joining Firehouse Fitness ended that when I met Rob & Den, who are both amazing personal trainers & motivators and neither will ever ask you to do something that they can't do. To me it is really important to have a trainer who has achieved the goals that you want to achieve personally, as they know exactly what to do to reach those goals. The classes are different every session, work every muscle group and certainly leave me feeling like i've had a proper workout, both in terms of cardio and strength training. Most importantly, both guys are top blokes and have time for everyone at all fitness levels!

Fantastic experience: Have been going now for about 5 months. I have never loved exercise so much, you get a proper workout here but have fun at the same time. You start toning up after just a few sessions and can see the difference in your clothes in no time! Would highly recommend the classes at this gym.

Fantastic experience: Absolutely fantastic. The staff are friendly, helpful and always on hand to help you out with techniques and the best way to get the results you want. Love it!!

Fantastic experience: I posted a review of Firehouse Fitness a year ago and so this is an update. Still go 6 times a week, never ever been bored, can't believe the things my old body is capable of doing now. Staff - amazing, where do they find them? They work you hard and make you laugh (if you can still breathe). Sessions are inventive and exciting, delivered expertly. Members - encouraging, motivating, great company. I didn't think I needed any more friends but I got some anyway at Firehouse Fitness, and there is a no more bonding experience than surviving a Roebuck session. Why wouldn't you want to be part of this?

Fantastic experience: Fantastic Firehouse Fitness Fun. The circuit sessions are well thought out and hard work. Everything you need to improve your fitness. Love it. Friendly staff, Friendly people. Highly recommended

Fantastic experience: We go to Firehouse as part of our extra curricular rugby training, this place is amazing and can be used by people of all abilities as its all about pushing your personal fitness limits!! The instructors are really friendly, professional and know their stuff! Would recommend to anyone and everyone!

Fantastic experience: Been a member for just over three months and can honestly say I love going. I go to the Firehouse Fitness classes. They're hard and push everyone to their personal limits - but in a good way. Time is well spent at the class; it's not necessary to do back to back classes as after one you're well and truly done. Great results, great people, great gym. Get signed up.

Fantastic experience: Cannot recommend this place highly enough!! Seeing excellent results already in my fitness levels and weight loss.The instructors are ace and are always on hand to offer help and advise.Everyone is really friendly and made me feel welcome from day one,and this is the first time EVER that I have actually enjoyed doing any sort of exercise/fitness,so massive thumbs up from me!!

Fantastic experience: A proper workout. Perfect for anyone as you mostly use your own bodyweight so don't feel like you won't be able to join in. Friendly staff, and a really tight community of people who are having fun, getting fit. Have recommended to all my friends and several of them have joined up. There are a lot of new gyms popping up all over recently and I've tried a few of them, I'll be staying with this one. It's by far the best.