
Leek Cycle Solutions

Information about Leek Cycle Solutions
ST13 5HJ, Leek
Opening hours
- sunday: (closed)
- monday: 9:30-17h
- tuesday: 9:30-17h
- wednesday: 9:30-17h
- thursday: 9:30-17h
- friday: 9:30-17h
- saturday: 9:30-16h
Our comment from NutritionTOP.co.uk about Leek Cycle Solutions:
Leek Cycle Solutions is a highly regarded bike shop known for its outstanding customer service and extensive knowledge in the cycling industry. Customers have consistently praised their ability to handle both standard and unusual bike repairs with professionalism and efficiency. Some key highlights include:
- Exceptional Service: Many reviewers noted how helpful and friendly the staff, particularly Kevin, are, always ready to go the extra mile to solve issues quickly so customers can get back on the trails.
- Expertise in Repairs: The shop is known for its thorough diagnostics and repairs, often identifying problems others might overlook. Customers appreciate the honest assessments and effective solutions, whether it's adjusting brakes, truing wheels, or handling complex repairs.
- Readiness to Assist: From quick fixes like punctures to extensive repairs like frame swaps, Leek Cycle Solutions has been heralded for their swift and reliable service, ensuring that not only are bikes fixed, but that customers leave satisfied.
- Community Focus: The shop fosters a welcoming atmosphere, making every customer feel valued, whether they are experienced cyclists or newcomers. They speak kindly to children and ensure families feel included.
While the feedback is overwhelmingly positive, there have been isolated complaints regarding longer wait times for specific repairs or parts. However, these instances do not overshadow the shop's commitment to quality service and customer satisfaction. Many customers are repeat visitors, highlighting the trust and reliability they have developed with Leek Cycle Solutions over the years.
Leek Cycle Solutions: Reviews
Fantastic experience: Really good proper bike shop. Needed a headset for a fairly non standard set of forks. Very happy to help and find a solution to my problem. It was an easy fix this time, but it was clear that they would have engineered a solution had it been more difficult. A high end approach to a low profit job. A rare quality in a bike shop these days. Thank you.
Hi Richard, thanks for the great review. It's these un-common jobs that keep the grey cells working! Delighted we could sort you out. Kevin.
Fantastic experience: As always really pleased with the service and work performed by Kev and his team. Quite often i go in with an issue and he will always try to get it sorted for me in as little time as possible to get me back on the trails!
Thanks for the great review Gary! Happy trails....
Fantastic experience: Can’t fault the customer service at Leek Cycles, very knowledgeable and helpful. I get sent on errands, generally with a wheel to sort. So, as long as our son is MTB mad we’ll always need and use Leek Cycles for any repairs etc. I’m sure we’ll be seeing you again soon!
Thanks for the great review Elisabeth, really pleased we could get things sorted out for you.
Fantastic experience: Thankyou , for help fixing my bike
Hi Ata, a pleasure to help and thank you for the great review!
Fantastic experience: Super helpful & really make time for the customer ! Big ride coming up & I’ve been looking for some cycling shoes for some time . I need quite a wide fit and, as most brands cater for small, stylish Italians , online shoe shopping is a waste of time. Tried a few shops near work with no success & little interest from staff. LCS could not have been more helpful or diligent : instantly measured me up. Didn’t seem to have anything in stock & after some on line searching found a few options, sadly all with long delivery dates (10 weeks!). Undeterred, he then went sorting through his older stock of “oddities” & Bingo ! Left 20 minutes later with a really well fitting pair of shoes a very happy customer ! They could not be more helpful & the best value too! Thank you!
Thanks for the great review Adrian, always a bonus when we can get that Cinderella moment!!
Fantastic experience: Great bike shop I went in and spoke with Kev about different models of haibikes he is very knowledgeable discussing my options I went with an alltrack 7 but it had to be ordered in he also fitted a dropper post for me, loving the new bike :) a few weeks down the line my Dad also decided he wanted a haibike so went back again the bike had to be ordered in but as always excellent service from ordering the two bikes to picking them up.... Cheers Leek Cycle Solutions
Hi Mark, Thanks for taking the time to leave a great review, they make a big difference!
Fantastic experience: Great little shop, the owner and his partner clearly have experience. Took my bike in after I failed a shifter rebuild. Extremely helpful and very friendly too. Whole heartedly recommend this little local wonder team.
Thanks for the great review Ashley, we really appreciate being appreciated!!
Fantastic experience: Thanks for fixing a puncture on my husband's bike today. It was done quickly , efficiently and at a reasonable price . Even though we hadn't bought the bike from you, it was sorted out in less than a hour. Would definitely recommend and use this shop again.
Thanks for the great review Julie, happy we could help
Fantastic experience: Went to halfords to get my sons bike repaired quote at 180 pounds took it here and instead of repairing the bike for cheaper the staff were kind enough to give me a detailed explanation on why it was too big for him and showed me plenty of other options
Hi Farhat, thanks for taking the time to leave a great review and being open to our advice, hopefully your sons enthusiasm will continue to grow along with the size of his bike.
Fantastic experience: Absolutely stellar. Turned up at opening time with a busted spoke on a Mavic wheels (so of course there are no spoke replacements anywhere to be found) 1 day into a 3 day cycle tour. Within 2 hours Kev had hand built a new rear wheel, moved over my cassette, rotor, and tubeless set up, AND fixed a badly bent derailleur mech. A cycle wizard if you ask me. Enabled me to continue my journey only a couple of hours behind schedule
Hi Liam, thanks for the review, nothing like taking in a challenge before my 2nd cup of coffee. I'm delighted we could play a part in your adventure!
Fantastic experience: Took my Trek Gravel bike into Leek Cycle Solutions due to what I thought might be a bottom bracket issue. On collection Kevin told me that he had identified numerous problems with the bike, none of which had been previously diagnosed by my usual bike shop. On the first ride after collection the gearing was not changing correctly. Kevin took the bike back immediately and sorted the problem at no additional cost. I can't fault Kevin's bike knowledge or customer service, and the bike is riding better than ever. Thank you Kevin, your efforts are very much appreciated.
Thanks for the great review Paul, happy that we could get you sorted and enjoying your bike again!
Fantastic experience: Very helpful fixed me up straight away full marks
Thanks for taking time to leave a review Barry, we really appreciate it. Kevin
Fantastic experience: Could not get my head set to tighten up correctly no matter how I tried. Took the bike to Kevin. Even though he was very busy he looked at my bike there and then. Within 5 minutes he'd sorted it. Brilliant, thanks Kevin, I would not have found the problem. Brilliant service as always.
Thanks for the great review Tim, always happy to help!
Fantastic experience: Superb. The place to go for anything bike-related. A good range of bikes and accessories for sale, and great after-sales service. Kevin is knowledgeable and happy to advise and customise for the experienced rider or a novice like me. I always know that I'll get excellent service and friendly advice.
Thanks for the review Sheila, it's great to get you up and running on your new bike. Kevin.
Negative experience: I am beyond furious with the service at Leek Cycle Solutions. I took my son's bike in to have the brakes repaired, and paid a considerable amount for the job. They assured me everything was fixed, but when my son went for a ride in the woods, the brakes failed completely. He nearly had a serious accident! This shop is not only dishonest but dangerous. They clearly don't care about the safety of their customers, especially children. The parts they use are obviously cheap and unreliable, and their so-called repairs are a joke. Do not trust Leek Cycle Solutions with your bike or your safety. They are a complete disgrace. Avoid at all costs!
Hi Woj, I've been anticipating you leaving a review after our conversations regarding your son's behaviour but I must admit I didn't expect a blatant lie! Your comments are manifestly untrue and libellous. I'll be in touch. Hi again Woj, I see you've now edited the review to suggest I've worked on your sons brakes. I'm screen shotting these comments and your not helping yourself.
Fantastic experience: More often than not, I go to this shop to buy a Christmas or birthday present for my more enthusiastic cycling husband. But over the years I have dropped in occasionally for repairs to my lightly used bicycles and Kevin, the owner, has always come up trumps
Hi Frances, thanks for taking the time to leave a review. Always happy to help sort things out when we can.
Fantastic experience: I had a problem with the cassette on my mtb, I popped in to see if they could help. Kevin sorted the issue while I waited! Flawless service, I will definitely recommend Kev and the team to everyone. Thanks leek Cycle Solutions.
Hi Russell, thanks for taking time to leave your review, delighted we could get you back up and running so quickly.
Fantastic experience: Thankyou kev you did a great job in straightening my wheel and changing hub bearings
Thanks for taking the time to leave the review Derek, they make a big difference. Happy to get you up and running again.
Fantastic experience: Bought my first MTB from here, 5 years ago. During that time, Kevin has always provided a faultless repair service, which has got me back on the road, ASAP. Today, that 5 year old bike is running as smoothly as it did on day one...but it was looking lonely. That's why I've just taken delivery of a brand new one (excellent deal, BTW) for more "gnarly" fun and games. Oh and bonus: I learned more from Kevin about torque wrenches in 15 mins, than I did from a week of watching youtube vids. Top bloke! :)
Hi John, thanks for the great review, delighted we could add to your stable of rides. We'll cover off vernier calipers next maybe.
Fantastic experience: Called in after having issues with my awkwardly sized tyres. We discussed different options including rim replacement to more universally friendly size… luckily the chap managed to find a set of Maxxis tyres in my size (20” 3/8)… an added bonus is that these tyres in particular suit my style of riding more than the originals. We ordered them and they arrived a day or two later, went in picked them up. Tried to install myself but struggled to get the bead to sit on my rim correctly (very tight) took my bicycle up and he sorted them out for me. He noted that brakes were rubbing, and part of the assembly was loose which he sorted for me when he did the tyres. It is nice to know that, not only is the work being done to high standard, but the chap is also taking the extra time, care and attention to examine other critical areas of the bike and providing advice and solutions. Not only was the service outstanding, the prices are great too… both the tyres and fitting including brake adjustment came in well under what I expected. For context, when I got my tyres I looked at some reviews of the tread and compound and found the prices online to be more expensive than in the shop… not even taking into account shipping from online retailers. I often find shops difficult places, staff can make you feel small for not knowing industry terms… my cycling journey doesn’t stretch beyond gentle gravel cycling paths for leisure and so my knowledge is lacking… wasn’t made to feel like an idiot… cannot rate the shop or staff highly enough; friendly, approachable and knowledgeable.
Thanks for the considered review Nick, it's good to realise that customers and staff alike need to feel valued and that it's more than a cash transaction when you shop on the High Street. I really appreciate your support. Kevin
Fantastic experience: Brilliant job of fixing my bike, cheers! ☺️
Hi Rosie, thanks for the 5 star review, happy to have helped. Kevin
Fantastic experience: Called to say my partners freewheel hub had seized ( nearly). The owner got a whole new hub assembly next day, he shuffled jobs to rebuild the wheel and she was back commuting next day. BRILLIANT! Also repaired bent rear derailleur for (as far as I can tell for the price) free! Many thanks.
HI Allan, thanks for taking the time to leave a review, we'll always try to help when we can. Kevin
Negative experience: Guy at the desk cheeky and didn't even fix the bike properly Don't change the story mate u know what happened
So, short story first, I'll get to the long one when I have 5 minutes. The young man who brought the bike in asked me to replace his bike chain. I replaced the chain and in so doing discovered 2 faults. I didn't have time to fix them then and there, it was around 4.30pm and I had squeezed him in between jobs, I also needed permission to undertake the repairs as it could take some time along with further costs. When he returned I showed him the problems and offered to do them the following day. He asked how the faults had happened. I couldn't answer that as I'd only known the bike for 30 minutes and only just spotted the issues. He then accused me of creating the faults myself. This is probably the most insulting thing that I've ever been accused of. It goes to the heart of my integrity and everything I have been building since starting this business over 15 years ago, along with all my previous careers. I have never been accused of such deceit. I suggested he paid for the work and that he take his bike elsewhere for the repairs. Later I was passed a phone with 'Dad' on the screen, I explained that the attitude of the person in front of me was the problem along with the issues that needed fixing. The caller apologised. At 4.45pm the same gent called the shop phone accusing me of never helping and that he would leave a bad review. I guess this is it. I would suggest that my pointing out 2 issues that could have caused the chain to break is helpful, offering to fix it the following day is also helpful. Let’s end on a positive though. There is one thing we can both agree on though. You won’t be bringing your bike back to this shop. I see you’ve edited your review to say I’ve changed my story… I haven’t and I have the CCTV footage to prove it, maybe get your dad to pop down and I’ll show him. I really don’t understand why you’re still accusing me of breaking your bike when you brought it in broken already, don’t shoot the messenger Jack. All you had to do was leave your bike with me and I’d have fixed it, instead you accused me of sabotage.
Fantastic experience: Thanks very much for repairing our bike Kev. Amazing,speedy service and thanks for doing such a great job on my sons bike.
Hi Caroline, thanks for taking time to leave a review, they really help. Happy we could get him back up and running again. Kevin.
Fantastic experience: Kevin is an absolutely fabulous guy, 100% professional and the most helpful man in every respect. A true gentleman with an abundance of knowledge, highly recommended and many thanks for fixing my ebike.
Hi Glyn, really appreciate you taking the time to leave a review! Wishing you trouble free riding from now on.
Fantastic experience: Had problems with my ribble SLE, took it the shop, very knowledgeable staff, plugged in and checked everything for me, bike needed a new battery, excellent workmanship and very good service, if you have problems with your electric bike Kevin is the go to go Brilliant
Cheers for the great review Garry, please we've made the difference!
Fantastic experience: Collected my bike earlier today after an inexpensive repair....... What a difference..... It's like a new bike. Very impressed.
Thanks for taking the time to leave a great review, delighted we could get you sorted and I promise to work on my fat finger texting!!
Fantastic experience: Superb swift service. Been going to Leek Cycle solutions for 6 years now and always excellent. My go to for anything bike
Hi Ian, thanks for the great review, always happy to help!
Fantastic experience: Fantastic service from the guys at leek cycle solutions. The knowledge and help to solve my issue was above and beyond, particularly as I hadn't purchased the bike from them, but I will definitely go to them next time i want to upgrade by bike. They instructed me both in the store and over the phone, and when I just couldn't sort it myself, they did the job for free.
Thanks for taking the time to leave a great review. Happy that we could get things sorted for you!
Fantastic experience: Absolutely fabulous and honest service.. Thought my bike was only good for parts after a fall.... Now as good as new
Plenty of life in the old dog yet! Thanks for taking the time to leave a great review and happy riding!
Fantastic experience: I have bought bike spares over the years from this shop and the owner is always very helpful. And today he sorted me out when I had gone wrong changing an inner tube on the back wheel of my grandson’s bike. Thanks very much - wonderful.
Thanks for the great review Mark, they make all the difference! Happy to get things 'back on track'
Fantastic experience: Brilliant service. I took my rear wheel in to the shopping expecting an expensive part replacement. They managed to strip the free hub down and replace the bearings where other shops would have replaced the part rather than repaired. Fast turn around, friendly and affordable service. I will definitely be returning. Thank you
Hi James, thanks for taking the time to leave a review, really pleased we could get your wheel sorted for you.
Fantastic experience: I’ve visited Leek Cycle Solutions on many occasions but Kevin has most recently helped me with a Shimano recall and some new wheels. His help, knowledge and professionalism with the the recall was greatly appreciated, putting my mind at rest. I collected my new hand-built wheels this morning, Kevin’s advice with what to buy was spot on and the final result are something else, can’t wait to get on the road! All at a very reasonable price too. Highly recommended, won’t go anywhere else.
Hi Steven, thanks for the great review, and also the opportunity of building you your new wheels, Hope Pro5's are always a winning choice!
Fantastic experience: Took my new bike, which I have bought, somewhere else for a full inspection and initial out-of-the-box adjustment. Kevin was excellent, did a great job in adjusting what needed to be adjusted, and also gave good advice on how to care for it. Highly recommend this small independent shop in Leek for where to buy from or service your bike.
Ďakujem Ondrej, Really appreciate you taking the time to leave feedback, along with a very welcome 'tasty beverage' at another one of our favourite independent Leek businesses. I also wouldn't have known about your new stem that allows bars to be rotated out of the way without needing any tools. Na zdravie!
Fantastic experience: Really helpful and straight-talking service thank you. Didn’t charge anything for a bike check that revealed terminal fault. Recommended.
Thanks for the great review and again, sorry for your loss!
Fantastic experience: Leek cycle solutions were absolute saviours with my bike. I managed to completely destroy my rear derailleur in my wheel and this severely bent the hanger on my steel frame. I turned up at the shop feeling quite sorry for myself and expected the frame to be a write off. Within 2 hours the hanger had been straightened, wheels trued and shifting restored. Very very grateful and can highly recommend - thank you!
Hi Hannah, thanks for finding the time to leave a review. I have to admit that was the 2nd most bent non replaceable mech hanger I've ever seen! So pleased we could get your bike all sorted so you could carry on with your training.
Fantastic experience: Called in today for the first time as we are holidaying in the area, the shop has a great selection of cycles for all abilities and budgets, the lady was very helpful, polite and offered excellent advice. The service section had in a bike that resembled a motorcycle!! Obviously a skilled technician to repair these machines, overall an excellent business.
Hi Andrew, thanks for taking time to leave a great review, it's nice to be appreciated!
Fantastic experience: Had a really sensible conversation with the owner about different e bikes which was extremely helpful to me, deciding what to go for. He steered me away from a bike that would not have been a good buy and passed my details onto someone selling a very good second hand bike: which I bought. I'm very happy and he hasn't made any money out of it. He didn;t need to go to so much trouble, but he did. Thank you.
Hi Catherine, thanks for the great review, I'm delighted you got matched up with an appropriate bike for your needs!
Fantastic experience: Fabulous service. Just helped me out, no questions asked when I had my first puncture, got me back up and on the road within a couple of minutes
Thanks for the great review Alex, delighted to help when we can!
Fantastic experience: I could not be more grateful to the staff in this shop who saved my holiday bikeride from disaster. After agreeing to take a friend's chid with us, his pedal snapped off his bike just as we were leaving Leek. Luckily, Leek cycle solutions were on hand and managed to fix it promptly and we still headed off on our day out saving the kids from disappointment. Thank you!
Hi Rachael, thanks for the great review. Glad it all went smoothly after the problematic start, you certainly looked liked you had your hands full...!
Fantastic experience: Kevin is extremely knowledgeable and has built a business on providing genuine, quality service. Nothing is too much trouble. Buying a bike or having a bike repaired? I have no hesitation recommending this company and shop.
Thanks for the great review Bruce, always happy to help when we can.
Fantastic experience: These guys are always so helpful, nothing's too much trouble, and everyone seems to get brilliant customer service, even if it's just a little thing you need to be sorted. Took grandkid's bike for a minor but awkward problem which they dealt with well and quickly. Use these to keep our old bikes serviced as well, highly recommended.
Hi Steve, thanks for finding the time to leave a great review! And a massive thank you for being our 100th review!!!
Fantastic experience: I had a big crash with my Lapierre electric road bike which resulted in the frame being bent. Kevin managed to source a new frame from the factory and rebuilt my bike on the new frame. It’s good as gold again. Thanks Kevin for the great service.
Hi Dominique, Thanks for taking the time to leave a review. Delighted we could get you back out on the road again!
Fantastic experience: Really friendly, kind, helpful people: went out of their way to fix a problem (successfully). Great stock too.
Hi David, thanks for taking the time to leave your review. Really happy to help when we can!
Fantastic experience: Great service
HI Sofia, thanks for taking the time to leave a review we really appreciate the feedback.
Fantastic experience: Took time out to fix problem with steering stem. Really appreciated.
Hi Robert, thanks for taking time to leave the review. Happy we could get you sorted out.
Fantastic experience: This is a wonderful cycle shop. Kevin is great with (old-fashioned) low-tech equipment just as with the hi-tech of ebikes. He's calm, oh-so-well-informed and patient with it. Has a great team as well. From my experience I couldn't wish for better service ... and I feel very fortunate to be located so near.
Hi Michael, thanks for the amazing review! Really happy we could help and thanks for choosing us.
Fantastic experience: Outstanding bike shop for new bikes and repair. Staff are friendly, generous, extremely knowledgeable and quick!
Thanks Frog154 :) really happy we could help you out.
Fantastic experience: Great cycle shop Very knowledgeable and helpful staff Highly recommended
Thanks for the great review Steve!
Fantastic experience: Been in several times over the years now, most recently being sorted out the same day with a trip to Scotland beckoning the next. Staff/owner always very knowledgeable and quality of the work is great.
Thanks for the great review Jonathan, pleased we could help!
Fantastic experience: Extremely prompt and professional service. Some very helpful and informative advice. Would highly recommend
Thanks for the great review, we always try to give the best advice we can on the information we receive.
Fantastic experience: I’m training for my first triathlon. My bike chain, and d railer needed replacing. They fixed it really quickly and gave me great advice. Thank you for everything ♂️♀️
Thanks for the great review Alexa, good luck with your first Tri!
Fantastic experience: Excellent customer service.Always goes the extra mile to help. Even dropping off new bikes.
Thanks for the great review Howard. It's always a pleasure to help out when we can.
Fantastic experience: Ok, this is going to sound gushing! Happened upon the shop whilst on holiday. I had been looking for a solution for a couple of months. I’m not going to go into specifics as I don’t want people taking the mick. All I can say is that they went far above and beyond what I would have expected. How far? I live in Kent but, when, my current e-bike dies, I’ll be looking to them to replace it. Legendary!
Hi Russell, thanks for the great review, not sure I can remember what we did but I'm glad you like it!
Fantastic experience: We've bought a number of bikes from this shop, and take our bikes here for a service too. We always receive excellent service. They're so very helpful, knowledgeable, friendly and down to earth. What I particularly want to commend the owner on, is that he speaks to our children - not just to us. Most places ignore kids, or speak to them like babies. If only every business was as customer focussed as this one.
Hi Francesca, thanks for the great review. Delighted we could help you out with a new addition to the stable!
Fantastic experience: Amazing service and much cheaper than I expected to have my spongy MTB brakes bled while in Leek on holiday. Thoroughly recommend using Leek Cycle Solutions, thank-you!
Hi Robin, thanks for the great feedback. Delighted we could help you out!
Fantastic experience: Took my bike in for a new chain, they told me would cost £10 to fit it for me and would have to leave it there for about an hour, the customer service was all you could ask for, they identified a couple problems with my bike and had no problems sorting them out for me! (Included required parts free of charge). They had no problems giving advice! Would highly recommend this shop! Went in once again to get a head set spacer, as mine was rounded, first look said over tightened replaced in exchange for a good review!
Hi Bradley, thanks for the great review! Delighted we could help you out.
Fantastic experience: Absolutely brilliant. We're doing a rather silly challenge cycling up to the mermaid pool every day for a year and needed a really quick turn around. Kevin was absolutely fantastic and sorted it all in a morning. The bike went in a wreck and came out like new - actually better than new as it never worked very well to begin with!
Hi Joss, thanks for the great review, enjoy the challenge, I'll see you in a few weeks for new brake pads!!
Fantastic experience: Very friendly professional staff , went out of their way to help us . A definite must go for anything cycle related.
Thanks for the great review guy's, always happy to help when we can :)
Fantastic experience: Went in once to get my bike fixed, their work was so good its become the only place I trust to work on my bike. The customer service is second to none, they're always willing to offer sound advice and only stock quality products
Hi Jibreel, thanks for the 5 star review. Always a pleasure to help when we can!
Fantastic experience: What a great place to set you up with a new bike. Very knowledgeable staff, excellent customer service, professional advice and brilliant products. Sales staff not at all pushy, courteous and took time to share relevant information to allow an informed choice of bike. Needless to say I am now the owner of my first electric bike to enable me to continue cycling as I get older. Highly recommended
Hi Julie, thanks for the smashing review, delighted we've helped extend your 'season'!
Fantastic experience: I've used this shop for years, bought three bikes, numerous services and repairs when needed. Having read some of the negative reviews, they are in my opinion, way off. I have never found the staff anything more than very polite, professional and helpful. Great advice and they won't force something on you that isn't suitable, even it would benefit the shop. Customer Service is second to none in here. An independent local shop.
Hi Sean, Thanks for the great review! We're chuffed to count you as one of our 'regulars'.
Fantastic experience: Great shop,, really friendly staff who are always happy to help and provide excellent advise. I would highly recommend their wheel rebuilding service. My last wheel repair has done 3000 miles and hasn’t had one problem. Keep up the good work
Hi Stuart, thanks for the great review. Wheel building is one of our favourite things and always delighted to hear how they're doing!
Fantastic experience: Super friendly and very helpful staff, and they will go above and beyond if they can help, grate value well recommend.
Thanks for the great review Lawrence, great that we could help you out!
Fantastic experience: An excellent service was provided by Leek Cycle Solutions. when Raleigh and several other Bike shops were unable to fix my E-bike problems. Very professional, friendly and helpful service. Thank you.
Hi Christine, thanks for the great review! Really pleased we could sort out your problem.
Fantastic experience: Dropped of a 2003 giant tcr in the hope that Kevin and the team could repair it. Was expecting the worse but they excelled and repaired it; I have a fully functioning bike again. Sincere thanks for keeping me on the road. Would highly recommend.
Cheers Jon, happy to keep you and 'Old Yeller' on the road for a good few miles yet!
Fantastic experience: I was blown away by the repair business at Cycle Solutions in Leek and would have given it a higher than 5* rating if possible! Incredibly knowledgeable, patient, willing to share expertise I felt well looked after and happy to leave my precious bike in expert hands.
Thanks for the great review Luke, happy to have helped!
Fantastic experience: Great service and an all around great shop plenty of choise
Cheers for the great review Shane, happy to have helped!
Fantastic experience: Excellent and friendly service. Helped us to get our pram working when one of the brake cables had snapped. Fantastic local business that is a credit to Leek. We’re so lucky to have it!
Hi Hannah, thanks for the great review. Prams aren't our normal thing but glad we could help out on this occasion.
Fantastic experience: Always best to go to a proper bike shop. I had a loud and persistent creak on my bike for over a week whilst on a cycling holiday. I removed, greased and retightened the pedals and tried everything i could to locate the source. On returning to Leek i took the bike to Kevin, convinced it was a problem with the bottom bracket. Next day i get a call. Creaking solved. It was the saddle! Not in a million years would i have found this, as the sound really seemed to be coming from the bottom of the bike. Lesson: it pays to go to an experienced bike mechanic. Likelihood is the problem has been seen many times before. Thank you Leek Cycle Solutions.
Hi Steve, thanks for the great review! Creaks can always be deceptive and it's always great to find something simple, quickly.
Fantastic experience: I would happily give six stars if this was possible. My wife had an issue with her hand reach to the brake leavers on her road bike shifters and we needed some adjustment blocks. The bike, although new to her, is a few years old and Shimano have stopped making them. I phoned the shop on a last, long shot and explained the situation, the owner could not have been more helpful if he had physically made them himself. He went through the technical manuals to check the part numbers and then took the time to go through his stock to see if he had any in a back corner of the draw (so to speak). Turns out he was able to spirit up a set for us which to be honest is just fabulous as the alternative was a complete new set of shifters and possibly even new groupset. Brilliant service and brilliant place, highly recommended from us.
Hi Simon, thanks for taking the time to leave the review, always happy to help when we can, even happier to make a bit of space at the back of the drawer!
Fantastic experience: Whilst on holiday, discovered I'd forgotten our bike locks so stopped off here to see if they could help. Very pleasant lady served us and no pressure to buy but lots of good advise. Bought a new cable lock at a very reasonable price plus some water bottle tabs too. Highly recommended.
Hi Richard, Thanks for the brilliant review, happy to have helped.
Fantastic experience: Great service, helped me out at short notice can't recommend enough
Hi Thomas, thanks for the great review, happy that we were able to get you sorted.
Fantastic experience: On behalf of Alan who bought a Raleigh Motus e bike from Leek Cycle Solutions. Brilliant shop, very pleased with the bike. Really friendly staff,excellent customer service and advice.
Hi Gillian, and Alan. It was a pleasure and we're so pleased that Alan got what he was looking for.
Fantastic experience: Amazing service - my young lads bike wheel was buckled as a result of his daft dad driving over it in the car. I phoned the shop, dropped the bike at 4pm Friday and it was fixed by 9.30am the following Saturday morning. Great price too - well chuffed and the lads a happy chappy.
Thanks for the great review, really pleased that we were able to help you out whilst on holiday.
Fantastic experience: absolutely %so helpful and knowledgeable
Cheers for the 5 star review Tony, happy we could help!
Fantastic experience: Hi Leek Cycle Solutions I feel these guys really deserve my posative review and here is why... I took my sons BMX bike into the shop for a coiuple of reasons! I regulary deliver to this shop and know the guys are helpful and friendly. The other reason my sons BMX that i bought online needed attention! The BMX needed a complete frame swap and obviously this needs proffesional attention. The frame swap wasn't straight forward and Kevin the owner was more than happy to deal with the online retailer and explain things on my behalf. As things turned out the new frame was miss shaped and couldn't be swapped safely. Leek Cycle solutions had had my sons BMX for at least three weeks trying to help me, but unfortuntally this wasn't to be. I think the most important thing here was that Kevin was trying to help, and afer he had spoken to the online retailer they had agreed to replace the BMX for a new one. Without that help i would of lost £300! Keep up the good work and thank you for the work you do in our town :)
Hi Gavin, thanks for the great review. Happy that we could help out and enable a successful resolution with your vendor.
Negative experience: Took my bike in over a week ago to get a the back wheel trued, waited 5 days to be told it’s beyond repair and I have to wait for a new wheel to be ordered to the shop, 4 days on and the back wheel has arrived and been changed, gone to pick up the bike just to be told the front wheel is also bent (which they haven’t even bothered checking is repairable). Seriously my old local bike shop literally used to look at the bike and fix it the exact same day I took it into the shop, why on earth do I have to wait probably 2 weeks now for my bike and why am I being made to walk 1 hour each way just to be told there is another issue when they have my phone number? Not to mention they literally had to message my phone to ask me to come collect. Biggest joke going I’m really not happy
Jacob, thanks for taking the time to share your feelings and I'm sorry that you're unhappy. You brought your bike in on the 15/7, exactly a week ago today. We tried to call you 19/7 (after the weekend) but your phone did something funny so my call wouldn't connect. You called straight back and I explained that the rear wheel, which is all you asked us to look at, was damaged beyond repair. I said I'd have to order one which is usually delivered next day. Unfortunately, it didn't arrive until 21/7. I completed the job and dropped you a text (which is how we communicate with all our customers when their bike is completed) that same day, 21/7. It wasn’t until after I text you that I noticed that the front wheel was also buckled. Given the problems communicating I decided, clearly in error, to wait for you to get in touch, especially as you seemed to have concerns regarding costs, and I didn’t want to do additional work without your permission. You posted this review around 2.18pm today after having popped in to collect your bike, about 17 minutes before I tried to call you (which you didn’t answer) to say that I had completed the additional work. Had I known about the length of walk you had I would have made sure you were aware that I was going to do it straight away but I wasn’t to know. I’ve called 3 times now and have text you to say your bike is ready.
Fantastic experience: Excellent service, great product knowledge, and advice. Husand has been looking for his first e bike. Been to a number of stores, including national ones. Basically get told the equivalent of "thats an ebike". Called into Leek Cycle Solutions while on holiday in the area. Even shown how to check the size of the bike was correct for me. No hard sell, just loads of advice. Guess where he's bought his ebike from.
Hi Karen, thanks for the great review. Happy that we could have helped :)
Fantastic experience: Just had a wonderful day cycling the Tissington Trail with my wife. Could not have done this without the help of Leek Cycle solutions. My wife left the unit that runs her electric bike at home in Surrey and proprietor of Leek Cycle solutions lent us one free of charge. We can’t thank him enough for saving our holiday. Highly recommend for top quality customer service.
Thanks for the great review Paul, glad you enjoyed your trip.
Fantastic experience: great service, even tho it was right at the end of the day, also did it for free any other place would have said leave it with us and pick it up the next day
Cheers for the great review, happy that we could sort you out and get you on your way quickly!
Fantastic experience: Brilliant and helpful staff at this very useful cycle shop in the middle of Leek.
Hi Alison, happy to have helped!
Fantastic experience: Recently bought a Haibike from Leek Cycle Solutions, I couldn't be more happy with the customer service and advice from Kevin on which bike would suit my needs. Now I'm 600 plus miles in and love it! Will be back again and again! Thank you so much!
Hi Kathryn, thanks for the great review, so pleased you're rocking your new bike!
Fantastic experience: Good shop and location on the market place. The shop is bigger than it looks from the outside and has plenty of stock. Staff happy to help.
Hey Nick, thanks for the great review - happy to help!
Fantastic experience: 5 Star service yet again. Thanks for the advise and see you soon
Cheers Chris, thanks for the great review :)
Fantastic experience: 1st class service when buying a new ebike.. took the time to explain everything even down to ensuring I could lift the bike onto my bike rack.. also has a small test ride.. thanks Kev
Cheers Mark, miles and smiles :)
Fantastic experience: Been a regular customer since moving to leek area 5 years ago. Very pleased with everything, basically a very genuine bike shop. thanks very much Kevin and Tomas!
Hi Patrick, thanks for the great review :)
Fantastic experience: Great excellent service and they have made a great job of fitting my tubeless tyre brilliant they are and shall use again.
Hi Chris, thanks for the great review, those wheel certainly put up a fight!
Fantastic experience: I feel compelled to write a review following a brief drop into the shop on Saturday. Kevin the proprietor told me what sort of a year he's had - working 17 hour days, 7 days a week, only 4 days off since March. He has fixed countless shed and garage wrecks, and has struggled with supply of new bikes as all bike retailers have due supply / demand globally. Kevin has worked on my bike for many years when I worked in Leek and I was always very pleased with the quality and service I received. I was disappointed to hear of the 1 star reviews and I feel if people had taken the time to understand what was going on in the background, they could perhaps have been more understanding. We need great local bike shops more than ever at the minute so please continue to give Leek Cycle solutions your support. Update - following a long hiatus where I had not visited, I dropped into Leek Cycle Solutions on Saturday with a bust rear tubeless tyre. Kevin diagnosed the issue and replaced the tyre (fortunately had one is stock) and also replaced chain and cassette while I was there. Great service and got me home without having to ring the missus for the rescue trip! Thanks Kevin!
It was great to see you again Gregor, we've all had a pretty awful time this year and everyone's story is different, thanks for listening to mine!
Fantastic experience: The staff here are fantastic. They always go out of their way to ensure that they provide an amazing service to you. The work they do is always perfect, and at a price that is brilliant. If you need anything to do with bikes, go here, you really won't regret it and I really cant reccomend them enough.
Cheers Jordan, delighted that you're happy with your repair!!
Fantastic experience: Popped into Cycle Solutions at the weekend for a problem with a front tyre on the rim, the staff were very pleasant and quickly got me back on the road, I wouldn't hesitate in using or recommending Cycle Solutions in the future.
Thanks for the great review Paul, happy we could help!
Fantastic experience: Top quality cycle shop with everything you need
Thanks Simon! Always happy to help
Fantastic experience: I have been a regular customer at Leek Cycle Solutions for approx 7 years. Have purchased numerous bikes during my own cycling journey and development. Advice from Kevin has been priceless when buying bikes and equipment. Always very helpful and repair service is spot on when I have have taken off road excursions breaking the bike. Local, helpful, reliable and I wouldn't go anywhere else. Top job!!
Thanks for the great review Darren, you keep bending them and we'll keep mending them!
Fantastic experience: Bought a bike off Facebook which had a few problems with it took it to Kevin and he worked his magic on it now it rides perfect definitely will be using again a*
Thanks for the great review Hayley, happy to have helped.
Fantastic experience: Very friendly and helpful staff, a great local asset to Leek.
Cheers for the great review James, happy to be here!
Fantastic experience: Bought several bikes from this shop and they are all quality as is the service and staff.Even though these guys are really busy they managed to tighten my sons bmx wheel in an emergency before we hit unit 1! 10/10 no other bike shop for me ;)
Cheers for the great review Gordon, great to see you again!
Fantastic experience: Thanks again Kev And your staff for great service.
Cheers Graham and thanks for your support!
Fantastic experience: Quick service and excellent service
Thanks for the great review Colin sorry for the delay in replying.
Fantastic experience: Smashing, Friendly, and Helpful I had two occasions to visit the store just recently. The first was to effect a repair due to a minor collision. This was done in a short time, perfectly executed, and the cost was very fair for the effort involved. Whilst I was there picking up the bike, I asked if they could help with the removal of a piece of broken key in the battery release of my e-bike - done in a jiffy at no cost! The second time was where I asked if they would fit a set of pedals which I had previously purchased from them (thinking I could do this myself, but being proven wrong!). Not only did they do this gratis, but they did them then and there - I was only in the store for about 10 minutes! Leek Cycle Solutions is my go-to place for any of my cycling needs from here on in.
Thanks for the great review Eddie, it's brill to feel appreciated.
Fantastic experience: Great service and helped me out when I needed a part that wasn’t generally available anywhere else. Highly recommended, Kevin is always happy to help out even when they’re really busy.
Thanks for the great review Marc, happy to have helped.
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