Cosmex Clinic - Aesthetic Clinic

Information about Cosmex Clinic - Aesthetic Clinic
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: (closed)
- wednesday: 10h-19h
- thursday: 9h-17:30
- friday: 9h-17:30
- saturday: (closed)
About Us
The multi award winning Cosmex Clinic has been a centre of excellence since 2002 with an enviable reputation that has led to many awards and acknowledgements. We provide you with the latest in cosmetic, medical and skincare treatments to help pause and slow the ageing process whilst delivering natural lasting beautiful results. We are a nurse led and patient centric team, we strive to combine outstanding expertise and knowledge in a warm, friendly and professional manner. Each member of our team is a specialist in their field. Our clinic services start with a medical consultation and assessment to establish your needs for the most appropriate treatment.
Our comment from NutritionTOP.co.uk about Cosmex Clinic - Aesthetic Clinic:
Cosmex Clinic is a premier aesthetic clinic providing a wide range of innovative treatments, dedicated to delivering a professional, friendly, and relaxing atmosphere for all clients. With a strong emphasis on customer care and satisfaction, our team is known for their high level of skill, knowledge, and approachability.
Some key highlights of our clinic include:
- Expert Staff: Clients consistently praise our knowledgeable and experienced practitioners, such as Lou, who provide detailed explanations and ensure that you feel comfortable throughout the treatment process. Many return for multiple treatments due to the trust they've established.
- Professional Environment: The clinic maintains high cleanliness standards, instilling a sense of safety and professionalism in every visit, with numerous clients expressing satisfaction with both the facilities and the care provided.
- Results-Oriented Treatments: We offer a variety of treatments designed to meet each individual's needs. Patients have reported excellent outcomes, feeling rejuvenated and confident following their procedures.
- Welcoming Atmosphere: From reception to treatment rooms, clients appreciate the warm welcoming they receive, making them feel valued and at ease during their visit.
While many reviews reflect the high quality of service, some clients have expressed concerns about pricing and availability of specific treatments. However, our commitment to transparency ensures that expectations are managed effectively during consultations.
Visit Cosmex Clinic for a tailor-made aesthetic experience where your comfort and satisfaction are our top priorities!
Cosmex Clinic - Aesthetic Clinic: Reviews
Fantastic experience: Professional, affordable and efficient hair removal, peaceful and comfortable atmosphere
Thank you, Alex! We're delighted to hear you had such a positive experience with our hair removal services. Your satisfaction is our top priority, and we appreciate your kind words about our atmosphere. Looking forward to seeing you again! warm regards Team Cosmex
Fantastic experience: I have now had 2 treatments at Cosmex and have been thoroughly impressed with both. I’m not great with needles but Lou was incredibly patient throughout the whole process and I felt in such safe hands. I’m thrilled with the results and would recommend this clinic to anyone and everyone. Thank you so much to the whole team for such a great experience so far!
We're so happy to have provided you with a great experience at Cosmex Clinic. Thank you for sharing your positive feedback! Warm regards Team Cosmex
Fantastic experience: Kind and attentive staff full of sensible advice
Thank you for your feedback, Hazel! We're thrilled to hear that our team made a positive impression with their kindness and advice. Your support is greatly appreciated! Warm regards Team Cosmex
Fantastic experience: My experience was very professional. Both treatments I had were performed by very adept professionals. Very happy with it. and highly recommend this clinic.
Your review is greatly appreciated, Beverley. We are happy to hear that you had a good experience at Cosmex Clinic and we look forward to seeing you again. Warm regards Team Cosmex
Fantastic experience: Science based process, reliable, I had just 1 session still have another 2 ..so far it looks working for me. The price is a bit high but having a package could be the mire economic approach. I will keep you informed once I finish all 3 treatments. Deal?
Your positive experience us is great to hear! Thank you for sharing your feedback we really appreciate the time you have taken to write it and we look forward to your comments once your further treatments have been completed. Warmest regards Team Cosmex
Fantastic experience: I had an excellent experience with my treatment, thanks to the team and nurse Lorena in particular. She provided outstanding customer service, making me feel comfortable and well-informed throughout the process. If you need to see her for a treatment, you can rest assured you are in safe, capable hands.
Wow what a fabulous review, your positive review about our team and Lorena is greatly appreciated. We always like to make sure that that our patients are well informed. Thank you so much for sharing your feedback! Warmest regards Team Cosmex
Fantastic experience: Consolata was knowledgeable and professional throughout my treatment. Happy with my treatment. Good pre and post customer service!
Thank you for your review, Saadia. We are happy to hear that Consolata provided knowledgeable and professional service during your treatment. We appreciate your feedback and we look forward to seeing you again. Warmest regards Team Cosmex
Positive experience: I have had the first step of injections around key areas of my face, as agreed. It was painful, but not too much. It is too early to know if it will indeed make a difference to how my face looks.
Hi Shula , your review is really appreciated. It's unfortunate to hear that the injections were a little painful, but we hope you see positive results soon. Warm regards Team Cosmex
Fantastic experience: Professional, informative and friendly advice and treatment. Lou has a vast amount of knowledge and expertise in all areas of cosmetic beauty treatments.
Thank you for the kind words, Patsy! We're so glad you had a positive experience and appreciated our knowledgeable staff. Your feedback is much appreciated!
Fantastic experience: Treatment of HIFU was today so not yet able to say if it has worked but very efficient and professional. At times it can be a little uncomfortable but it’s not pain, feels like several tiny needles pricking your face. Asked throughout how I was, was it painful etc etc, treated with courtesy and respect, definitely use Cosmex again. here’s to some good results Update, I really look my plumped face, it’s not really plump but looks great, not sure how to describe it but looks great and so many comments. Have just had my second HIFU, hopefully it will look even better, thanks so much, great team, great work, really pleased!! Had my second polynucleotide, such a difference, I have 1 treatment left as it’s three in total but love how it looks already. Never smoked and o know you don’t have to but hated the lines on my upper lip, already looks so much better and my confidence has increased too, huge thank you
We sincerely value your feedback and are glad to hear that you found our HIFU treatment efficient and professional. Consolata Di Lauro your anesthetic therapist is a fabulous member of our team and goes to great lengths to deliver a safe and effective treatment. We hope to see some great results soon! Thank you for choosing Cosmex Clinic - Aesthetic Clinic.
Fantastic experience: Fantastic clinic. Thoroughly explained the process and what to expect, excellent communication and delighted with the results
Thank you for your kind words, we are happy to hear that you are delighted with the results. Warm regards Team Cosmex
Fantastic experience: A wonderfully comprehensive, professional and empathetic experience. I would heartily recommend this clinic to anyone who wants to feel 100% safe and reassured that they are in the hands of consummate professionals who keep abreast of the latest innovations, products and procedures to provide safe and successful outcomes for their clients.
Thank you for your wonderful feedback, Erica. We strive to provide a comprehensive and professional experience for all our patients. We look forward to seeing you again at Cosmex Clinic. Kind regards Team Cosmex
Fantastic experience: Lorena was wonderful: patient, explained everything clearly, and gentle. Treatment worked wonders for my frown, I look much more relaxed. Will definitely come back!
We're pleased to hear that Lorena provided you with a wonderful experience and that the treatment worked wonders for you. Looking forward to welcoming you back at Cosmex Clinic Warmest regards Team Cosmex
Fantastic experience: I am please with my treatment and all the staffs here is friendly and knowledgeable .
We are delighted to hear that you are pleased with your treatment and found our staff friendly and knowledgeable. Thank you for your kind words! Warm Regards, Team Cosmex
Fantastic experience: This is my first time ever attending a clinic for a tattoo removal for myself, and I can say that out of all of the experiences I have had with other clinics through friends who have also gotten tattoo removals, this is the best one I have experienced, the staff are very welcoming and they are very kind towards everyone more importantly kind towards their own staff, I definitely do recommend Cosmex clinic for any clinician services. 100% will be referring my friends and family here.
Thank you so much for your kind words, Dicle. We are grateful for your recommendation and we’re so happy that you enjoyed your experience at our clinic. Your supportive comments will help us to ensure we maintain a high level of service for all our patients. Team Cosmex
Fantastic experience: This is an excellent clinic. Everyone there is very professional and friendly. I felt very safe in their hands and the results are extremely natural, exactly what I was looking for.
Thank you for your kind words Abbe, we are delighted you are pleased with your treatment results and experience at Cosmex.
Fantastic experience: Cosmex Clinic is the only place to go, so professional , Lou is the Knowledge of everything to do with faces including advice on how to maintain , I feel 10yrs younger many thanks x
We are thrilled to hear that you had a positive experience at Cosmex Clinic, Sarah! Thank you for your kind words and we look forward to seeing you again soon. Warm Regards, Team Cosmex
Fantastic experience: I’ve been travelling from London to see Lou at Cosmex since she opened and absolutely refuse to let anyone else near my face! She is so knowledgable I totally trust everything she says and recommends. Lou always tells me if I don’t need something doing and I value her opinion.
Hi Amy Thank you for your fabulous review. We really do value your comments and what a compliment it is to know that you travel all the way from London to have your treatment at Cosmex Clinic. We pride ourselves in our consultation and assessment procedure which keeps us one of the top clinics in the country. Thanks again Amy! Warm regards Team Cosmex
Fantastic experience: I recently had the pleasure to visit Cosmex Clinic for ElleTyte. From start to finish, my experience was nothing short of exceptional.The moment I walked in, I was greeted warmly by the reception staff, who were courteous and efficient. The waiting area was clean, comfortable, and well-organized, making my wait time minimal.The staff, were incredibly professional and knowledgeable. They took the time to listen to my concerns, thoroughly explain the procedures, and answer any questions I had. Their expertise instilled confidence in me, and I felt reassured throughout my entire visit.The clinic itself was immaculately clean, which is crucial for any medical facility. I observed strict adherence to hygiene protocols, which further emphasized their commitment to patient safety and well-being.Moreover, the clinic's amenities and equipment were top-notch, contributing to a seamless and efficient experience. Every aspect of my visit, from check-in to post-procedure care, was meticulously executed.Overall, my experience at Cosmex Clinic surpassed all expectations. The staff's professionalism, the clinic's cleanliness, and the quality of care provided were truly commendable. I highly recommend Cosmex Clinic to anyone in need of exceptional services
Irina thankyou so much for your amazing review it means so much to us. We are delighted you enjoyed your visit and treatment with us and look forward to seeing you again.
Fantastic experience: Lou is incredibly professional and will not do things she feels are unnecessary. She talks through what you want and tries to achieve that look keeping it as natural possible. Great experience!
Thank you Debbie, it was lovely to see you again and thank you very much for your review, it is much appreciated.
Fantastic experience: Excellent, clean and discrete service. Beautician was not pushy about treatments.
Thankyou Judy for your kind review and feedback regarding our aesthetic therapist team member, it is most appreciated .
Fantastic experience: I had a lovely experience ، kind professional and the clinic is nice as well I am happy with the treatment i had
Thankyou Najah for taking the time to write a lovely review, it means a lot to us.
Fantastic experience: very well
Thankyou Jili for your kind review it has been a pleasure meeting and treating you.
Fantastic experience: I couldn't of asked for more from the team at Cosmex. I had a very personal and indepth look into my skin and the options available to get my desired results. The level of knowledge shown reassured me I had definitely picked the best place to start my journey. Just had a hydrafacial followed by LED light treatment and this is just the start. Thank you to all the team for giving me a supportive space to speak about the thing that brings me my biggest insecurity. Highly recommend!!
Thankyou so much Hayley it has been a pleasure to meet you, to discuss your aesthetic goals and potential aesthetic journey. We look forward to seeing you soon.
Fantastic experience: Amazing team of professionals. Variety of options for treatments, discussed and throughly explained, it was all done in friendly and relaxed atmosphere. Highly recommended indeed!
Thats very kind of you Kamila, thank you so much for your review.
Fantastic experience: I use Cosmex Clinic for IPL treatments to help with my rosacea and age spots. Their service is first class and the regular IPL treatments have significantly improved my skin so that I now able to use less makeup or go without occasionally (something I would never do before!)
Dear Rosie Thank you so much for your lovely review and for taking the time to write it. We look forward to seeing you again. Warm regards team Cosmex
Fantastic experience: First class service trusted practitioners
Dear Julie Thank you for your review. We look forward to seeing you again. Warm regards Team Cosmex.
Fantastic experience: PhilArt Polynucleotides - I've been very pleased with this new treatment which has improved the skin around my lip line. I'm now giving it a go under the eye to make the skin more uniform. Its a bit uncomfortable but only for a few seconds and I found there is very little down time. Lou has great technique so I always feel safe and I'm looking forward to the second treatment and the results of course.
Hi Donna Thank you for your 5 star review. Cosmex Clinics policy is to Consult, assess and listen to our patients concerns. I am delighted to hear that you are very happy with the service that we provide and we look forward to treating you in the future. Warmest regards Team Cosmex
Fantastic experience: Really great first consultation - really transparent and personal - Lou immediately grasped what I was looking to achieve.
Hi Alice Thank you for your 5star rating and I am happy to hear that we got it right. We look forward to seeing you again in the future. Warm regards Team Cosmex
Fantastic experience: This is really working!!! I would trust Lou implicitly and am always open to suggestions as I believe she is the most knowledgeable aesthetician in the U.K. always ahead of the curve with new technologies but only the ones she actually believes work.
Thank you lynda for taking the time to leave us this fabulous review. We look forward to seeing you again in the Clinic. Kind regards Team Cosmex
Fantastic experience: Excellent, 10/10 ! Lovely friendly staff! Very professional and informative. I would definitely recommend!
Thank you Mary for your kind words and for giving us 5 stars we really appreciate it. Warm regards Team Cosmex
Positive experience: I have now had two procedures, one with Lou and another with John. They both explained how the treatment worked. I can’t say that I have noticed much difference so far, but I have another three to go, so I’m hoping to see improvement as the process goes on.
Dear Brenda Thank you for your 5* rating. We look forward to seeing you for your treatment. Kind regards Team Cosmex
Fantastic experience: All staff kind courteous An excellent service I would recommend to anyone
Dear Rob Thank you for your 5 star rating and kind words. We are very happy to hear that your experience here at Cosmex Clinic was an excellent one. Kind regards Team Cosmex
Positive experience: good but salesy which makes me feel uncomfortable. I don’t like to turn someone down but this is a bit much
Dear Eve Thank you for taking the time to write a review, we appreciate and learn from all of the feedback that we receive. I am so sorry that you felt that we were salesy that was not and never is our intention to make anyone feel pressured about having a treatment. When we see our patients for a consultation we usually suggest to our patients that they go away as they may need time for reflection to think about the information and advice that is given to them and to then decide if they want the treatment or not. Warm regards Team Cosmex
Fantastic experience: Outstanding pre and post procedure care.
Thankyou Caroline for your kind words, it has been a pleasure to meet and treat you.
Fantastic experience: Had my first treatment yesterday with Lou. I was very nervous as have a phobia of needles, Lou was amazing at calming my nerves and was very informative about my procedure, I can't recommend Cosmex enough!!
Dear Robyn Thank you for your super review. We are so happy to hear that we were able to calm your nerves and so the next time we see you wont be nearly as anxious. Warm regards Team Cosmex
Fantastic experience: Very professional, everything fully explained before procedure. Would always recommend to anyone
Dear Neil Thank you for your 5star rating we really appreciate it. Kindest regards Cosmex Clinic
Fantastic experience: Always a good experience, very informative, explaining each treatment and exactly how everything works with my skin. Lovely relaxed atmosphere too. Lou has made such a difference to my skin, people tell me I now glow!
Dear Jane Thank you for your 5 star review. We really appreciate you taking the time to leave us a review. Kind regards Team Cosmex
Fantastic experience: What a fantastic place! Beautiful setting close to the centre. The service is exemplary. I had the pleasure of meeting the owner. She’s a top professional, well informed and careful about suggesting different solutions. I wish I lived here, I’d only come here! Thank you
Thankyou Anna for your lovely review it is most appreciated and what a pleasure it was to meet you.
Fantastic experience: Highly professional and knowledgeable service. Process was explained clearly and Lou has a wonderful manner which put me at complete ease. Return client for good reason!
Dear Alexandra Thank you for your review we really appreciate it. Warm regards Team Cosmex
Fantastic experience: The service with the highest standards. The procedure changing your life after and it wasn’t that expensive! Normally never write reviews, but I’m too happy and wanted to share with others!
Thank you Rinaldas for sharing your experience about us at Cosmex, it was a pleasure to treat you.
Fantastic experience: Very happy with the results each time,Lou and Consi are fantastic at what they do and wouldn't dream of going to anyone else
Dear Tagel Thank you for your wonderful review and very kind remarks. We are so happy that your experience with us is everything that we want it to be for you. We do really appreciate you taking the time to leave us this review and we look forward to seeing you again soon. Warmest regards Team Cosmex
Fantastic experience: Very professional and friendly, I am really happy with my Hifu and resurfacing Platinum Treatment. I will be returning.
Dear Samantha Thank you so much for your lovely 5 star review. We are delighted to hear that you are happy with your treatment and even more delighted that you will be returning. See you soon. Warm regards Team Cosmex
Fantastic experience: Lovely professional service Just had check up all good got to say I’m looking banging and can’t wait for next treatment best place ever
Hi Karen Thank you for your lovely 5* review. We really appreciate it. Warmest regards Team Cosmex
Fantastic experience: Always a first class experience when visiting Cosmex Clinic. Professional all the way. I wouldn’t go anywhere else even if I moved away from the area. I’m 65 years old and thanks to Lou I’m holding my own in the younger look!
Such lovely words and a wonderful review, thank you so much. It is an absolute pleasure to walk your aesthetic couture journey with you and we look forward to treating you for years to come. Warmest regards Team Cosmex
Fantastic experience: Very pleasant experience in the hands of professional friendly experts. Highly recommended.
Thank you Christine for your 5 star rating. We are happy that you had a great experience with Cosmex Clinic and we look forward to continuing your bespoke treatments in the future. Warmest regards Team Cosmex
Negative experience: I cannot emphasise enough. do NOT go to this skin clinic!! they have absolutely RUINED my skin permanently. I was prescribed the glycolic acid around a year ago and I started to experience a soreness and a rash like appearance on my neck, thinking nothing of it I still continued to use the product as advised (which was x2 daily and to leave on for 10 minutes) At the time I was also undergoing their LED light treatment and the clinician did ask about my neck and I said I think it’s just my eczema, at that time they still did not tell me to stop using the glycolic acid even though it was visible my neck was a sensitive area. Skip to now I have white scars/ burn patches on my neck which are 6cm long. I have been trying to contact the clinic in which they responded and I was awaiting a response from their “dermatologist” I have been extremely patient in waiting as you can imagine this being a distressing time for me and no one has made an effort to respond to me, I have always had to chase the clinic myself & they have brushed me off and could only offer me an appointment in April and did not prioritise me as a client who has severe adverse side effects from products they are selling. Women and Men it is so dangerous to be confiding in “skin experts” as you could end up like me with permanent vitiligo like scars which I now have to live with. Please please please do you research properly prior to seeking skin treatment!!!
Dear Francesca, we saw you in the previous year with good outcomes and no adverse events for the same skin condition. We saw you a year later with the same skin condition, assessed, consulted and advised you for a similar treatment plan. January 2023 we responded to your original email and concerns and have been in contact with you since and look forward to seeing you shortly in the clinic in person. We can assure you we take all our patients treatment and care seriously with clinically evidenced solutions.
Fantastic experience: Really friendly staff who looked after me and have made my treatment really enjoyable and put me at ease.
Thankyou Rosa for your lovely review, it is always a pleasure to see you.
Fantastic experience: Very welcoming with high quality, Always professional, always a fantastic service.
Hi Jo, Many thanks for taking the time to rate us and what a fabulous compliment of 5 stars. Take care and best regards Team Cosmex
Fantastic experience: I had a small amount of dermal filler in my top lip done by Lou who was brilliant and patient with me since I was a little nervous about it. After the treatment I felt so much more confident even though it was only a subtle change. I will definitely be returning soon, thank you!
Thankyou Charlotte for your taking your time to leave such a lovely review, it was a pleasure to see you at Cosmex.
Negative experience: What a terrible website!!! I couldn't find prices of anything except hair removal which is so expensive. I expect you to have a profesional website, what is this disaster, wasted my time ♀️
Dear Anna, Thankyou for your feedback however our treatments following a comprehensive consultation and assessment are very bespoke.At this appointment a treatment plan and price guidelines are discussed and given, aesthetic results are largely due to a patient's anatomy ,realistic expectations and budget.
Fantastic experience: Another excellent experience with Lou at Cosmex. The clinic offers a wide range of treatments and Lou’s knowledge, skill and experience are second to none. Highly recommended.
Hi.. Thank you so much for your super review we really appreciate it. Team Cosmex
Fantastic experience: I have been to Cosmex Clinic a few times now but today was my first time having a treatment with Lou. She is absolutely fantastic, professional and friendly. I’m so pleased with the results of my treatment and can’t wait to come back again - thank you!
Thankyou Brooke for your lovely review it means a lot to us and a pleasure to treat you today.
Fantastic experience: Visiting the clinic is a real treat! The friendly environment makes you instantly comfortable. Looking forward to my next treatment
Dear Karla Thank you so much for your lovely review we are so happy to hear that it was a great experience. We look forward to seeing you again soon. Warm regards Team Cosmex
Fantastic experience: A great treatment and lovely people. Highly recommended.
Thank you Robin for your 5* Review and kind words, we are delighted that you were happy with your experience here at Cosmex Clinic and we look forward to seeing you again. Warmest regards Team Cosmex
Fantastic experience: Lou saw me for a review and has tweaked my treatment at no extra cost as I wasn’t entirely happy with the original procedure. I have known Lou for many years and trust her expertise and appreciate that she will listen to any concerns and take the necessary steps to ensure you are happy, thank you.
Thank you Nicola for your kind words, it is always a pleasure to see you and obtain best outcomes.
Negative experience: Leaves a lot to be desired even for a nurse
Im afraid we don't have you on our data base so am surprised at this review
Fantastic experience: Friendly, professional & inviting with a cosy environment
Hi Sara Thank you for your 5 star review. Warm regards Team Cosmex
Fantastic experience: Excellent results and very professional. I had full confidence throughout the process and would highly recommend.
Hi Louise Thank you for taking the time to leave us a 5 star review. Warm regards Team Cosmex
Fantastic experience: Absolutely brilliant!!
Thankyou for your lovely review Maria
Fantastic experience: Lou is hands down the best of the best. I could not recommend anywhere more wholeheartedly, especially if you are looking for somewhere for a first treatment. Lou is extremely knowledgeable, honest, professional, and explains (in easy to understand language) what different treatments entail. She has a no-pressure approach which I really appreciate. I would give Cosmex more stars if I could!
Hi Megan thank you so much for such a kind review. We are so happy to hear that your experience of Lou and Cosmex Clinic exceeded the 5 star review that you gave to us and we look forward to seeing you again. Warmest regards Team Cosmex
Positive experience: Lovely staff, always at the door ready to greet you, with a smile. So happy to have found such a amazing professional clinic.
Thank you for your review we accept it with the same smile as you were greeted with. See you again soon. Warm regards Team Cosmex
Fantastic experience: Lou is superb! Such great service and perfect communication throughout the team. I appreciated the confidence and thoroughness of the whole procedure. Thank you.
Thank you PJ your review is much appreciated.
Fantastic experience: Friendly and warm reception upon arrival. The clinic set-up is fresh, modern and professional. My treatment journey with Lou was seamless, with each stage communicated clearly to me.
Hi Zoe Thank you so much for your very kind review. We are delighted to hear that you are happy with each step of your journey! See you soon. Warm regards from us all at Cosmex Clinic
Positive experience: Excellent Clinic, lovely caring staff, make you at ease, deliver wonderful results. Thank you Lou and Evalina
Hi Krysia Your 5 Star review is very much appreciated, it is our pleasure to treat you.Thank you !! Team Cosmex
Fantastic experience: My whole experience, from first contact to the treatment itself was impeccable! Very professional, I felt I was well-informed and treated kindly and gently all the way through. And I’m very happy indeed with the results! Thank you!
Dear Nicole Thank you for your 5* Review we really appreciate it. Our ethos is not only to treat but to educate at the same time. We are so happy that your results are exactly what you wanted. Thanks again from us all at Cosmex Clinic!!
Fantastic experience: Lou was very friendly and very informative about the treatments I enquired about. Very much looking to my 1st treatment at the clinic and the purchased product I took home is working wonders. Would highly recommend.
Thank you Carrie it was a pleasure meeting you.
Fantastic experience: Always professional and with clients best interests- zero pressure
Dear CBWIN Thank you for awarding us 5* We really appreciate it. Warmest regards Team Cosmex!
Fantastic experience: Great client care with very skilled and knowledgeable specialists who offer excellent treatment advice.
Dear Jo Thank you so much for your review, it is always an honour to be awarded 5 stars and we are always very happy to know that we have achieved everything that we set out to achieve. Warmest regards Team Cosmex
Fantastic experience: Always friendly and professional
Hi Barbara Thank you very much for your lovely 5* review, we really appreciate it. Warmest regards Team Cosmex
Fantastic experience: Fabulous care and treatment. Lou is so patient, kind and importantly an absolute expert in a huge range of treatments. I started off as a nervous patient a few years ago - at my first appointment I was so relaxed I looked forward to coming back straight away - and the results were fabulous. I would highly highly recommend Lou and her team - they are a dream.
Hi Natasha What a super review you have left for us. We are so happy to read of your experience with us and we look forward to our continual journey with you to help you look you best. Warmest regards Team Cosmex
Fantastic experience: Fantastic !! I always enjoy visiting Cosmex clinic. Very professional and helpful, clinically clean. Plenty of time is given to discuss, understand and decide for the suitable treatments. Lou is so knowledgeable and pleasant. I trust her advise totally. Very happy with the results. Thank you !!
Hi Elena Thank you for your very kind 5* review and for taking the time to write it. We are really happy to hear that you had a fantastic experience and as always look forward to seeing you again in the clinic. Kind regards Diana @ Team Cosmex
Fantastic experience: Wonderful experience. Lou provided me with a lot of information, answered all my questions and I really appreciated her recommendations. I could not be more happy with my results!
Dear Steph Thank you for your lovely response and awarding us a 5* review. We are delighted that you were happy with your experience here at Cosmex Clinic and that we were able to answer all of your questions. We are even more delighted to hear that you were happy with your results. Many thanks again Diana and Team Cosmex.
Fantastic experience: Great personal service with highly knowledgeable staff, Very friendly and professional with great results.
Hi Dave Thank you so much for your lovely 5* review. We really appreciate you taking the time to give us a review. Hope to see you soon. Warm regards Diana and Team Cosmex
Fantastic experience: been seeing Lou for about 15 years, she is honest and will always manage your expectations and you will not come out looking false just rejuvenated. Enjoy Canada xx
Hi, Thank you so much for your lovely review, we do appreciate it. Refreshed and rejuvenated is exactly what we like to achieve! Many thanks Diana and the team at Cosmex Clinic
Fantastic experience: I went for my initial consultation and felt very comfortable and at ease. The receptionist was welcoming and I was seen really promptly. Lou was kind, thorough and informative, I felt no pressure at all to receive any treatment and the suggestions made were relevant to me and not at all persuasive. Over all I was really happy with my experience. Thank you.
Dear Mim Thank you for your very kind 5 star review. We are delighted that you had an excellent experience with us and we look forward to welcoming you back to Cosmex Clinic again. Warmest regards Diana Clinic Manager
Fantastic experience: Excellent service provided with top quality products. Fantastic experience, 100% satisfied.
Thank you so much for your kind words Cecilia, we truly appreciate it.
Fantastic experience: I have been attending this clinic for a couple of years now (after my old clinician stopped working).I have had a variety of treatments and have been nothing but impressed by their professional approach and customer service. I attended again yesterday for a new treatment available. Lou has a very scientific approach to her work, with added artistic ability to know exactly what you need and what will work best. Everything is fully explained and you feel she is totally trustworthy and knowledgeable, so that you can rely on her to produce the right outcome. I can highly recommend.
Thank you for your review Ruth it is most appreciated. We look forward to seeing you soon.
Fantastic experience: Such a fantastic clinic - you get a warm welcome as soon as you set foot through the door by the wonderful smiley, sweet and helpful receptionist. I tried a different clinic last year but have now returned to Cosmex because no one can compare to how brilliant Lou is!!! She is so, so knowledgeable and very good at explaining how things work! She is so friendly and calm so make me feel very comfortable. I am so glad I decided to return to Cosmex clinic - thank you to the wonderful team
Dear Kari-Mette Thank you so much for such a lovely review. We are so happy to hear that you had such a good experience hear at Cosmex Clinic.We really do work hard to make sure that your experience is the experience that you deserve. We really appreciate you taking the time out of your day to review us and we look forward to welcoming you back soon. Warm regards Diana (Clinic Manager)
Positive experience: Helpful, welcoming and well informed. I had an honest appraisal of my needs and expectations were well met. Possibly some prior information regarding the limitations of the treatment I sought may have saved time ie.further explanation on the website. However I was made aware of possible alternative treatments to explore at a later date, so felt my time had not been wasted.
Dear Judy Thank you so much for review. We have taken your comments on board about the information that may have helped with further details of the treatment that you were interested in and we will address this. We will be in contact about the alternative treatment that we suggested. Until then take care and we look forward to being in touch soon. Warmest regards Team Cosmex
Fantastic experience: Professional approach and very friendly staff. Had desired natural results after derma filler. Highly recommended.
Dear Magdalena thank you so much for your very kind review, we are delighted that you are happy with your treatment and that you are happy to recommend us. We appreciate that you took the time and effort to review us and we look forward to seeing you again soon. Best regards from us all at Cosmex Clinic
Fantastic experience: What an excellent welcoming 5 ⭐️ service from Lou and the team at Cosmex. My first time having fillers and Lou explained the process and procedure which lessened my fear of needles, looking less than myself and unnatural. The result is fantastic with friends and colleagues commenting on how well I look without knowing why! Thank you Lou and Team Cosmex!!
Hi Vicky We are delighted to read your review and to hear of how happy you with the the process and procedure that you experienced. We are even more delighted to hear that you are happy with the results, this is exactly what we try to achieve here at Cosmex Clinic, we don't want to change you but we want to help you look refreshed, natural and to look your best no matter what age you are. Thank you so much for taking the time to fill our this review and we look forward to seeing you again. Warmest regards Diana and Team Cosmex
Negative experience: If you use this place, don’t say you weren’t warned. Buffoons.
Thankyou Wayne for giving us the opportunity to respond to this review, we wish you well as you were last seen in the clinic in 2016 and early 2017 and any dissatisfaction with us was addressed and rectified. Best regards Cosmex.
Fantastic experience: I have had two treatments now at Cosmex and am very happy with the service provided. Lou is professional and very knowledgable. Lou talked in depth about my procedure and Diana on reception is very helpful and friendly. The clinic looks amazing it’s very clean and warming and I look forward to my next appointment.
Hello and thank you so much for your review. Without these reviews are we aware that we are giving you the service that you deserve. I am happy to hear that we are. Thank you so much for taking the time to write the review and we all look forward to seeing you again. Kind regards Diana (Clinic Manager)
Fantastic experience: Sam is fantastic - Every time I go for an appointment she is extremely professional at what she does and makes me feel comfortable throughout the treatment. Highly recommend Cosmex!
Thank you Dom for your 5* review and kind comments. We look forward to seeing you again in clinic. Warm regards Diana
Fantastic experience: Lou is just amazing. I always leave looking 10 years younger but you would never know I’d had fillers or Botox. More importantly her medical knowledge is so advanced that I trust her implicitly and know I’m in safe hands.
Thank you Shelley it’s always a pleasure to see and treat you.
Fantastic experience: This clinic and it's staff are truly amazing; their medical knowledge, professional duty of care to their clients, and their ability to make you look at your very best, without looking like you've had anything done at all! Lou is a wealth of knowledge and always guides me so well with with what would be helpful (or not) and why. I feel in such safe hands with such a wonderful team! I can't recommended them enough!
Hi Sharon Thank you so much for awarding us 5 stars, we really appreciate it. Thank you also for your kind comments and we are truly delighted that your experience here at Cosmex Clinic was exactly what we try to achieve. Warmest regards from us all at Cosmex Clinic.
Fantastic experience: Really helpful and informative consultation with Lou. I would definitely recommend cosmex
Dear Karen Thank you so much for your lovely 5* star review we really appreciate you doing it for us.
Fantastic experience: I was late for my appointment (I am a happy regular customer) due to Cambridge traffic. Lou was sympathetic, and accommodating, still treated me swiftly and with expert skill and care. Without doubt recommend this clinic every time!
Dear Anne-Marie Many thanks taking the time to write this lovely review. We look forward to seeing you again soon. Diana (Clinic Manager)
Fantastic experience: Brilliant clinic with a professional friendly service and super advice with their own products to help target your specific skin type...I especially like Quench and just trying the Vitamin C which is new to me and it is very good! I had face IPL yesterday and already my skin looks much better :)
Hi Charlotte, Thank you so much for taking the time to review us. Warmest regards Diana (Clinic Manager)
Fantastic experience: Very clean very helpful made me feel relaxed Sam is a lovely lady
Thank you so much Steve. The team really appreciate your reviews. See you again in the clinic. Warm regards Diana (Clinic Manager)
Fantastic experience: Professional and friendly team with a personable approach. I always feel at ease during my treatments, never rushed. Pleasant surroundings and great results, my expectations are managed. Recommended.
Thankyou for your review we really appreciate it.
Fantastic experience: Lou is very personable but always professional. And boy does she know her stuff . Lou will always tell you the (sometimes) painful truth and if she believes she cannot improve on the status quo, she will refuse to treat you nor take your money. Lou has the responsibility of providing clinical space for several therapists. She maintains a lovely old building; the heating costs are phenomenal but she would never treat anyone unnecessarily in order to pay the latest bill. You can absolute confidence in Lou.
Hi Nikky Thank you so much for your lovely review. We really appreciate you taking the time to write it. Warm regards Team Cosmex
Fantastic experience: Brilliant people, great services. Highly recommend Lou!
Dear Larry, Thank you so much for taking the time to fill out our google review. We look forward to seeing you in clinic soon.
Negative experience: A total disaster......total disappointment. Got appointment twice and the first time saying no equipment and will order it soon, and now the second time here, still a mess. No one in the clinic even borthers to call to reschedule the appointment. Really do not care about their customers. Absolutely not recommended, unless you have time to waste.
We apologise for failing to give the service you should expect on this occasion. The fundamental problem was that it was a treatment outside our normal portfolio of treatments and we had to purchase a special attachment, the delivery of which was delayed. You criticism is justified and we were guilty of overpromising on this occasion. Going forward we will be much more circumspect about promises like this where the treatment is not part of our normal business.
Fantastic experience: Clinic sparkling clean and my practitioner was very professional and skilled. My pain threshold is not great but by following advice re breathing it was very bearable. Am looking forward to completing the course in 3 or ,4 weeks time.
Thank you Liz for your review
Fantastic experience: My Consultant was very thorough when explaining procedure. The room was very sanitary and overall, I found my experience to be quite pleasant. I had Lip Filler procedure.
Than you for your review Cindy
Fantastic experience: Kind, professional and great service! Thanks Lou x
Thankyou for your review Dan.
Fantastic experience: Was contemplating going to London to have some treatments but glad I stayed closer to home. Lou is fantastic. She really knows her stuff, and never rushes you. A great find!
Thankyou for your kind review Georgie
Fantastic experience: I felt really looked after and couldn’t have been in better more experienced hands. I would highly recommend the Cosmex Clinic for their professional and welcoming work. Lou’s experience and passion for what she does makes me feel blessed to have chosen to go there.
Thankyou Arlette.
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